Social Science Business Business Management Save
ITIL 4 Foundation, ITIL4, ITIL
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Management Chapter 7: Planning an... MGT 210 Exam 1 FIN 3010 EXAM 1 MGT 30
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Terms in this set (539)
A list of minimum requirements that a service or service component must meet for it
acceptance criteria
to be acceptable to key stakeholders
An umbrella term for a collection of frameworks and techniques that together
Agile enable teams and individuals to work in a way that is typified by collaboration,
prioritization, iterative and incremental delivery, and timeboxing.
The practice of providing an understanding of all the different elements that make up
architecture management practice
an organization and how those elements relate to one another
A database or list of assets, capturing key attributes such as ownership and financial
asset register
value
The ability of an IT service or other configuration item to perform its agreed function
availability
when required
The practice of ensuring that services deliver agreed levels of availability to meet the
availability management practice
needs of customers and users.
best practice A way of working that has been proven to be successful by multiple organizations
The use of very large volumes of structured and unstructured data from a variety of
big data
sources to gain new insights
The practice of analysing a business or some element of a business, defining its
business analysis practice needs and recommending solutions to address these needs and/or solve a business
problem, and create value for stakeholders
A justification for expenditure of organizational resources, providing information
business case
about costs, benefits, options, risks, and issues.
A key activity in the practice of service continuity management that identifies vital
business impact analysis (BIA)
business functions and their dependencies
business relationship manager (BRM) A role responsible for maintaining good relationships with one or more customers
An interaction (e.g. a telephone call) with the service desk. A call could result in an
call
incident or a service request being logged
, An organization or business unit that handles large numbers of incoming and
call/contact centre
outgoing calls and other interactions
The ability of an organization, person, process, application, configuration item, or IT
capability
service to carry out an activity
capacity and performance management The practice of ensuring that services achieve agreed and expected performance
practice levels, satisfying current and future demand in a cost-effective way
capacity planning The activity of creating a plan that manages resources to meet demand for services
The addition, modification, or removal of anything that could have a direct or indirect
change
effect on services
change authority A person or group responsible for authorizing a change
The practice of ensuring that risks are properly assessed, authorizing changes to
change control practice proceed and managing a change schedule in order to maximize the number of
successful service and product changes
change model A repeatable approach to the management of a particular type of change
change schedule A calendar that shows planned and historical changes
charging The activity that assigns a price for services
A model for enabling on-demand network access to a shared pool of configurable
cloud computing computing resources that can be rapidly provided with minimal management effort
or provider interaction
The act of ensuring that a standard or set of guidelines is followed, or that proper,
compliance
consistent accounting or other practices are being employed
A security objective that ensures information is not made available or disclosed to
confidentiality
unauthorized entities
A report or metric that serves as a starting point against which progress or change
baseline
can be assessed
An arrangement of configuration items (CIs) or other resources that work together to
configuration deliver a product or service. Can also be used to describe the parameter settings for
one or more CIs
configuration item (CI) Any component that needs to be managed in order to deliver an IT service
configuration management database A database used to store configuration records throughout their lifecycle. The CMDB
(CMDB) also maintains the relationships between configuration records
A set of tools, data, and information that is used to support service configuration
configuration management system (CMS)
management
A record containing the details of a configuration item (CI). Each configuration
configuration record record documents the lifecycle of a single CI. Configuration records are stored in a
configuration management database.
The practice of aligning an organization's practices and services with changing
continual improvement practice business needs through the ongoing identification and improvement of all elements
involved in the effective management of products and services
An integrated set of practices and tools used to deploy software changes into the
continuous deployment production environment. These software changes have already passed pre-defined
automated tests
continuous integration / continuous An integrated set of practices and tools used to merge developers' code, build and
delivery test the resulting software, and package it so that it is ready for deployment
ITIL 4 Foundation, ITIL4, ITIL
15 studiers recently 5.0 (7 reviews)
Students also studied
Management Chapter 7: Planning an... MGT 210 Exam 1 FIN 3010 EXAM 1 MGT 30
29 terms 40 terms 59 terms 88 terms
AudenC3 Preview kaileymccandless33 Preview dascubs21 Preview nolw
Terms in this set (539)
A list of minimum requirements that a service or service component must meet for it
acceptance criteria
to be acceptable to key stakeholders
An umbrella term for a collection of frameworks and techniques that together
Agile enable teams and individuals to work in a way that is typified by collaboration,
prioritization, iterative and incremental delivery, and timeboxing.
The practice of providing an understanding of all the different elements that make up
architecture management practice
an organization and how those elements relate to one another
A database or list of assets, capturing key attributes such as ownership and financial
asset register
value
The ability of an IT service or other configuration item to perform its agreed function
availability
when required
The practice of ensuring that services deliver agreed levels of availability to meet the
availability management practice
needs of customers and users.
best practice A way of working that has been proven to be successful by multiple organizations
The use of very large volumes of structured and unstructured data from a variety of
big data
sources to gain new insights
The practice of analysing a business or some element of a business, defining its
business analysis practice needs and recommending solutions to address these needs and/or solve a business
problem, and create value for stakeholders
A justification for expenditure of organizational resources, providing information
business case
about costs, benefits, options, risks, and issues.
A key activity in the practice of service continuity management that identifies vital
business impact analysis (BIA)
business functions and their dependencies
business relationship manager (BRM) A role responsible for maintaining good relationships with one or more customers
An interaction (e.g. a telephone call) with the service desk. A call could result in an
call
incident or a service request being logged
, An organization or business unit that handles large numbers of incoming and
call/contact centre
outgoing calls and other interactions
The ability of an organization, person, process, application, configuration item, or IT
capability
service to carry out an activity
capacity and performance management The practice of ensuring that services achieve agreed and expected performance
practice levels, satisfying current and future demand in a cost-effective way
capacity planning The activity of creating a plan that manages resources to meet demand for services
The addition, modification, or removal of anything that could have a direct or indirect
change
effect on services
change authority A person or group responsible for authorizing a change
The practice of ensuring that risks are properly assessed, authorizing changes to
change control practice proceed and managing a change schedule in order to maximize the number of
successful service and product changes
change model A repeatable approach to the management of a particular type of change
change schedule A calendar that shows planned and historical changes
charging The activity that assigns a price for services
A model for enabling on-demand network access to a shared pool of configurable
cloud computing computing resources that can be rapidly provided with minimal management effort
or provider interaction
The act of ensuring that a standard or set of guidelines is followed, or that proper,
compliance
consistent accounting or other practices are being employed
A security objective that ensures information is not made available or disclosed to
confidentiality
unauthorized entities
A report or metric that serves as a starting point against which progress or change
baseline
can be assessed
An arrangement of configuration items (CIs) or other resources that work together to
configuration deliver a product or service. Can also be used to describe the parameter settings for
one or more CIs
configuration item (CI) Any component that needs to be managed in order to deliver an IT service
configuration management database A database used to store configuration records throughout their lifecycle. The CMDB
(CMDB) also maintains the relationships between configuration records
A set of tools, data, and information that is used to support service configuration
configuration management system (CMS)
management
A record containing the details of a configuration item (CI). Each configuration
configuration record record documents the lifecycle of a single CI. Configuration records are stored in a
configuration management database.
The practice of aligning an organization's practices and services with changing
continual improvement practice business needs through the ongoing identification and improvement of all elements
involved in the effective management of products and services
An integrated set of practices and tools used to deploy software changes into the
continuous deployment production environment. These software changes have already passed pre-defined
automated tests
continuous integration / continuous An integrated set of practices and tools used to merge developers' code, build and
delivery test the resulting software, and package it so that it is ready for deployment
