HCM 390 Questions with complete
solution 2025/2026
Health care organizations are often seen as community bedrocks partly because Federal law dictates
that no American be denied emergency room services. - correct answer ✔true
The customer-patient's primary consideration in the overall perception of quality of care is founded on
his or her interaction with staff members - correct answer ✔true
The Spheres of Influence Model is a useful tool in charting the various impact factors that influence the
health care organization in general and the human resources department in particular. - correct answer
✔true
HRM is often seen as being concerned with administrative activities. - correct answer ✔true
Customers often do not have a choice in health care services and are therefore human resources
departments to not have to spend much time considering staff and customer-patient interaction. -
correct answer ✔false
The five significant change dynamics of modern health care include: Life-or-Death Outcomes, Escalating
Expectations, Health Care as a Media Target, Public Trust, and "People Intensity" - correct answer
✔true
The role of the board of directors in a community-driven health care organization is to provide technical
expertise to staff in how to care for patients. - correct answer ✔false
HR management must consider external forces such as political, economic, cultural, and technology in
their decision making. - correct answer ✔true
,HR planning is an attempt to forecast the future demand for employees. - correct answer ✔true
Equal employment opportunity compliance affects all HR activities. - correct answer ✔true
The culture of an organization can not affect the attraction and retention of employees. - correct
answer ✔false
A critical element in agency strategic planning is the development of an effective human resources
strategy. - correct answer ✔true
A defining element of a progressive health care organization includes: - correct answer ✔-We do
everything here.
-Quality care begins with quality people.
-What we did yesterday might be good enough for today, but we constantly have to learn anew and face
the challenge of being better tomorrow.
*All of the above*
What is the approximate percentage of the national workforce that works in the traditional delivery of
health care? - correct answer ✔18%
What are examples of nontraditional services? - correct answer ✔Preventative medicine and health
education
Which of the following best describes the phrase that health care staff are doing "everything with
practically nothing"? - correct answer ✔Health care employees often have to work on tighter
organizational budgets and staff shortages, but still must meet the health care organization's objectives.
, Which organizational position serves as the key decision maker who has the vision of the organization,
the trust of the community, and the growth of the organization as primary responsibilities? - correct
answer ✔Chief Executive Officer
Which human resources professional is responsible for making certain that market-competitive salaries
are counterbalanced across the organization with incoming revenue and other budgetary requisites? -
correct answer ✔Compensation and benefits manager
What is strategic human resources management? - correct answer ✔The implementation of human
resources activities, policies, and practices to make the necessary ongoing changes to support or
improve the organization's operational and strategic objectives.
How can strategic human resources management contribute to the success of a health care
organization? - correct answer ✔-Allowing the organization to more ably match its human resources
requirements with the demand of the external environment and the needs of the organization
-By ensuring that there is an appropriate staff and skill mix
-Supporting the relationship between clinical outcomes and HR practices
*all of the above*
How has the role of human resources management changed? - correct answer ✔Downsizing and
reorganization of public and nonprofit agencies are forcing agencies to validate their business processes
and establish links to enhance organizational performance
The two most highly rated HR competencies are: - correct answer ✔effective communication and
strategic thinking
solution 2025/2026
Health care organizations are often seen as community bedrocks partly because Federal law dictates
that no American be denied emergency room services. - correct answer ✔true
The customer-patient's primary consideration in the overall perception of quality of care is founded on
his or her interaction with staff members - correct answer ✔true
The Spheres of Influence Model is a useful tool in charting the various impact factors that influence the
health care organization in general and the human resources department in particular. - correct answer
✔true
HRM is often seen as being concerned with administrative activities. - correct answer ✔true
Customers often do not have a choice in health care services and are therefore human resources
departments to not have to spend much time considering staff and customer-patient interaction. -
correct answer ✔false
The five significant change dynamics of modern health care include: Life-or-Death Outcomes, Escalating
Expectations, Health Care as a Media Target, Public Trust, and "People Intensity" - correct answer
✔true
The role of the board of directors in a community-driven health care organization is to provide technical
expertise to staff in how to care for patients. - correct answer ✔false
HR management must consider external forces such as political, economic, cultural, and technology in
their decision making. - correct answer ✔true
,HR planning is an attempt to forecast the future demand for employees. - correct answer ✔true
Equal employment opportunity compliance affects all HR activities. - correct answer ✔true
The culture of an organization can not affect the attraction and retention of employees. - correct
answer ✔false
A critical element in agency strategic planning is the development of an effective human resources
strategy. - correct answer ✔true
A defining element of a progressive health care organization includes: - correct answer ✔-We do
everything here.
-Quality care begins with quality people.
-What we did yesterday might be good enough for today, but we constantly have to learn anew and face
the challenge of being better tomorrow.
*All of the above*
What is the approximate percentage of the national workforce that works in the traditional delivery of
health care? - correct answer ✔18%
What are examples of nontraditional services? - correct answer ✔Preventative medicine and health
education
Which of the following best describes the phrase that health care staff are doing "everything with
practically nothing"? - correct answer ✔Health care employees often have to work on tighter
organizational budgets and staff shortages, but still must meet the health care organization's objectives.
, Which organizational position serves as the key decision maker who has the vision of the organization,
the trust of the community, and the growth of the organization as primary responsibilities? - correct
answer ✔Chief Executive Officer
Which human resources professional is responsible for making certain that market-competitive salaries
are counterbalanced across the organization with incoming revenue and other budgetary requisites? -
correct answer ✔Compensation and benefits manager
What is strategic human resources management? - correct answer ✔The implementation of human
resources activities, policies, and practices to make the necessary ongoing changes to support or
improve the organization's operational and strategic objectives.
How can strategic human resources management contribute to the success of a health care
organization? - correct answer ✔-Allowing the organization to more ably match its human resources
requirements with the demand of the external environment and the needs of the organization
-By ensuring that there is an appropriate staff and skill mix
-Supporting the relationship between clinical outcomes and HR practices
*all of the above*
How has the role of human resources management changed? - correct answer ✔Downsizing and
reorganization of public and nonprofit agencies are forcing agencies to validate their business processes
and establish links to enhance organizational performance
The two most highly rated HR competencies are: - correct answer ✔effective communication and
strategic thinking
