NAHAM CHAA EXAM 2025-2026 PRACTICE
QUESTIONS AND ANSWERS GRADED A+
LATEST
A patient expresses confusion about their billing statement. How would the
Healthcare access associate handle this situation?
Explain the charges on the statement and offer to assist with any questions
Which of the following practices is a violation of HIPAA regulations?
Accessing patient records without a valid reason or authorization
What is the primary role of a healthcare access associate?
To manage and coordinate patient access to healthcare services
Which term refers to the process of evaluating the medical necessity of a procedure
before it is performed?
Utilization review
,When a patient is scheduled for a procedure, what information should be verified
during the procedure registrations process?
Patient's insurance coverage and benefits
What is the most appropriate action if a patient's insurance information is
incomplete at the time of their appointment?
Request that the patient provide addition insurance details right away
Which of the following statements accurately describes a sliding fee scale?
A program offering reduced fees based on the patient's ability to pay
What is the purpose of obtaining pre-certification for a medical service?
To ensure the service is covered by the patient's insurance
Which term best describes the process of determining a patients eligibility for
specific healthcare services and coverage?
Pre-authorization
, A patient arrives for an appointment and is unsure about their insurance coverage.
What is the most appropriate action for the healthcare access associate?
Verify the patient's coverage by contacting the insurance company
What is the purpose of a financial assistance program in a healthcare setting?
To assist patients who cannot afford their medical bills by offering financial aid or
payment plans
If the patient becomes upset about a billing discrepancy, what is the best approach
to resolve the concern?
Apologize for the inconvenience and provide a detailed explanation of the changes
How should a healthcare access associate handle a situation where a patient
requests information about their treatment options?
Provide a general overview and refer them to their healthcare provider for specific
details
Which document outlines the rights and responsibilities of patients regarding their
health information?
HIPAA Notice of Privacy Practices
QUESTIONS AND ANSWERS GRADED A+
LATEST
A patient expresses confusion about their billing statement. How would the
Healthcare access associate handle this situation?
Explain the charges on the statement and offer to assist with any questions
Which of the following practices is a violation of HIPAA regulations?
Accessing patient records without a valid reason or authorization
What is the primary role of a healthcare access associate?
To manage and coordinate patient access to healthcare services
Which term refers to the process of evaluating the medical necessity of a procedure
before it is performed?
Utilization review
,When a patient is scheduled for a procedure, what information should be verified
during the procedure registrations process?
Patient's insurance coverage and benefits
What is the most appropriate action if a patient's insurance information is
incomplete at the time of their appointment?
Request that the patient provide addition insurance details right away
Which of the following statements accurately describes a sliding fee scale?
A program offering reduced fees based on the patient's ability to pay
What is the purpose of obtaining pre-certification for a medical service?
To ensure the service is covered by the patient's insurance
Which term best describes the process of determining a patients eligibility for
specific healthcare services and coverage?
Pre-authorization
, A patient arrives for an appointment and is unsure about their insurance coverage.
What is the most appropriate action for the healthcare access associate?
Verify the patient's coverage by contacting the insurance company
What is the purpose of a financial assistance program in a healthcare setting?
To assist patients who cannot afford their medical bills by offering financial aid or
payment plans
If the patient becomes upset about a billing discrepancy, what is the best approach
to resolve the concern?
Apologize for the inconvenience and provide a detailed explanation of the changes
How should a healthcare access associate handle a situation where a patient
requests information about their treatment options?
Provide a general overview and refer them to their healthcare provider for specific
details
Which document outlines the rights and responsibilities of patients regarding their
health information?
HIPAA Notice of Privacy Practices
