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1. What is the main goal of Organizational Behavior (OB)?
A) To manage finances and budgets efficiently
B) To understand and manage people at work through scientific methods
C) To study consumer buying behavior
D) To analyze political systems
2. What are the three steps in the problem-solving approach?
A) Identify cause → Plan solution → Implement plan
B) Define problem → Identify cause → Implement a solution
C) Recognize challenge → Research → Respond
D) Observe → Report → Act
3. What is the knowing-doing gap?
A) A difference between skill and attitude
B) When knowledge and training do not automatically equal success
C) A mismatch between goals and results
D) The time lag between learning and action
4. What are the three levels of OB analysis?
A) Individual, social, cultural
,B) Personal, team, organization
C) Behavioral, motivational, cognitive
D) Managerial, structural, environmental
5. What is the best way to learn OB?
A) Reading case studies only
B) Listening to lectures
C) Observations and practice
D) Memorization of theory
6. What is the difference between a problem and problem solving?
A) Problem: challenge | Problem solving: emotional response
B) Problem: undesired state | Problem solving: process to close that gap
C) Problem: opinion | Problem solving: reaction
D) Problem: strategy | Problem solving: obstacle
7. Which fields contribute to the study of OB?
A) Psychology, sociology, and economics
B) Architecture and geography
C) Physics and chemistry
D) Theology and art history
8. What is the contingency approach?
A) Always use the same OB tool
B) Response depends on the situation
C) Follow pre-set organizational rules
D) Avoid situational decision-making
,9. What is a limitation of common sense in OB?
A) It lacks logic
B) It’s too scientific
C) It lacks rigor and future vision
D) It’s only for leaders
10. What are hard skills vs. soft skills?
A) Hard = leadership; Soft = technical
B) Hard = emotional; Soft = measurable
C) Hard = technical expertise; Soft = interpersonal & personal attributes
D) Hard = innate; Soft = learned
11. What are person factors?
A) External conditions influencing behavior
B) Unique characteristics that define individuals
C) The work environment and culture
D) Societal expectations
12. What are situation factors?
A) Internal beliefs
B) All external elements influencing actions and results
C) A person’s moral code
D) Company policies only
13. What does the interactional perspective emphasize?
A) Behavior is random
B) Behavior results from both personal and situational factors
C) Situations determine everything
D) Personality determines behavior alone
, 14. What are the three parts of the organizing framework?
A) Inputs, processes, outcomes
B) Planning, organizing, leading
C) Research, design, evaluation
D) Structure, system, skills
15. Which of the following are skills most desired by employers?
A) Creativity and flexibility
B) Critical thinking, problem solving, judgment, and active listening
C) Obedience and loyalty
D) Team spirit and attendance
16. What is the purpose of ethics in OB?
A) To enforce organizational policies
B) To guide behavior by defining right, wrong, and in-between
C) To determine company profits
D) To avoid emotional decisions
17. What is an ethical dilemma?
A) A decision that is easy but unpopular
B) A situation where all options are unethical
C) A legal disagreement
D) A performance evaluation issue
18. What defines a good solution in OB?
A) One based only on data
B) One combining intuition and analysis