CERTIFIED TRAVEL AGENT STUDY GUIDE QUESTIONS AND
SOLUTIONS MARKED A+
✔✔reissue - ✔✔to generate a new ticket because there are changes that cannot be
shown the use of a revalidation sticker
✔✔PTA - ✔✔Prepaid Ticket Advice; used when a person wants to pay for a ticket that
will be issued in another city; it can be used in the same city if departure is within 24
hours
✔✔bumping - ✔✔when passengers are not able to take the flight due to overbooking
✔✔CAB - ✔✔Civil Aeronautics Board; government board dissolved in 1985 and
absorbed into DOT
✔✔Capacity controlled - ✔✔the airline limits the number of seats sold on the fare if the
fare is said to be 'capacity controlled'; most special fares (discount and excursion) are
capacity controlled
✔✔Denied Boarding Compensation - ✔✔compensation paid to passengers who are
involuntarily bumped from a fight
✔✔cabin - ✔✔interior of the aircraft
✔✔special fare - ✔✔other than a normal fare and usually having restrictions such as
advance purchase and limited numbers of seats
✔✔standby passenger - ✔✔refers to passengers who are either (1) holding tickets on
reduced standby fares who do not allow them to make reservations , or (2) on a waiting
list seeking an available seat
✔✔stopover - ✔✔a deliberate interruption of an itinerary, agreed to in advance; more
than four hours in a city a city constitutes a stopover on domestic travel unless (1) no
other flight is available (2) no other flight is available on the airline choice of the
passenger (3) no other flight is available to the airport choice of the passenger (4) there
is a later flight that arrives earlier
✔✔deregulation - ✔✔the elimination of governmental regulation of the airlines with
regard to routes, fares, and other specifics; enacted by law in 1978 causing the demise
of the CAB
✔✔minimum collecting time - ✔✔legal time required changing planes
, ✔✔surface - ✔✔when ground transportation is being use (no flight); also called ARUNK
segment
✔✔ARC - ✔✔Airlines Reporting Corporation; airlines-owned corporation responsible for
appointing travel agencies to ticket its member airlines and acting as a clearinghouse
for tickets.
✔✔Arunk - ✔✔team used for a surface or ground transportation segment as part of an
open jaw journey
✔✔ATA - ✔✔Air Transport Association
✔✔Baggage - ✔✔luggage; checked and carry on
✔✔baggage check - ✔✔stub given to passenger as a receipt for checked luggage
✔✔baggage tag - ✔✔item attached by the airline to the luggage identification
✔✔base fare - ✔✔fare without tax
✔✔interline agreement - ✔✔agreements between airlines that allow baggage to be
transferred and several different airlines to be written on the same ticket
✔✔infant - ✔✔under two years of age, travel fee (on lap of adult); there may be a fee
charged when airlines feature "infant seats" to secure the baby in flight, and taxes for
international flights
✔✔crew - ✔✔those employees who work the aircraft during flight
✔✔CTO - ✔✔City Ticket Office; ticket offices located outside the airport terminal
✔✔customs - ✔✔U.S. agency that collects duty or tax on imported goods
✔✔DOT - ✔✔Department of Transportation; the brand of the government that, in 1985,
assumed the duties of CAB in protecting the consumer with respect to airline travel
✔✔inbound - ✔✔returning, as in the return portion of the trip
✔✔blackout dates - ✔✔refers to certain dates or periods when travel on specific fares is
not permitted (usually holiday or peak travel times)
✔✔online connection - ✔✔when a passenger changes planes on the same airline
✔✔outbound - ✔✔the departing portion of trip, from origin to first stopover or destination
SOLUTIONS MARKED A+
✔✔reissue - ✔✔to generate a new ticket because there are changes that cannot be
shown the use of a revalidation sticker
✔✔PTA - ✔✔Prepaid Ticket Advice; used when a person wants to pay for a ticket that
will be issued in another city; it can be used in the same city if departure is within 24
hours
✔✔bumping - ✔✔when passengers are not able to take the flight due to overbooking
✔✔CAB - ✔✔Civil Aeronautics Board; government board dissolved in 1985 and
absorbed into DOT
✔✔Capacity controlled - ✔✔the airline limits the number of seats sold on the fare if the
fare is said to be 'capacity controlled'; most special fares (discount and excursion) are
capacity controlled
✔✔Denied Boarding Compensation - ✔✔compensation paid to passengers who are
involuntarily bumped from a fight
✔✔cabin - ✔✔interior of the aircraft
✔✔special fare - ✔✔other than a normal fare and usually having restrictions such as
advance purchase and limited numbers of seats
✔✔standby passenger - ✔✔refers to passengers who are either (1) holding tickets on
reduced standby fares who do not allow them to make reservations , or (2) on a waiting
list seeking an available seat
✔✔stopover - ✔✔a deliberate interruption of an itinerary, agreed to in advance; more
than four hours in a city a city constitutes a stopover on domestic travel unless (1) no
other flight is available (2) no other flight is available on the airline choice of the
passenger (3) no other flight is available to the airport choice of the passenger (4) there
is a later flight that arrives earlier
✔✔deregulation - ✔✔the elimination of governmental regulation of the airlines with
regard to routes, fares, and other specifics; enacted by law in 1978 causing the demise
of the CAB
✔✔minimum collecting time - ✔✔legal time required changing planes
, ✔✔surface - ✔✔when ground transportation is being use (no flight); also called ARUNK
segment
✔✔ARC - ✔✔Airlines Reporting Corporation; airlines-owned corporation responsible for
appointing travel agencies to ticket its member airlines and acting as a clearinghouse
for tickets.
✔✔Arunk - ✔✔team used for a surface or ground transportation segment as part of an
open jaw journey
✔✔ATA - ✔✔Air Transport Association
✔✔Baggage - ✔✔luggage; checked and carry on
✔✔baggage check - ✔✔stub given to passenger as a receipt for checked luggage
✔✔baggage tag - ✔✔item attached by the airline to the luggage identification
✔✔base fare - ✔✔fare without tax
✔✔interline agreement - ✔✔agreements between airlines that allow baggage to be
transferred and several different airlines to be written on the same ticket
✔✔infant - ✔✔under two years of age, travel fee (on lap of adult); there may be a fee
charged when airlines feature "infant seats" to secure the baby in flight, and taxes for
international flights
✔✔crew - ✔✔those employees who work the aircraft during flight
✔✔CTO - ✔✔City Ticket Office; ticket offices located outside the airport terminal
✔✔customs - ✔✔U.S. agency that collects duty or tax on imported goods
✔✔DOT - ✔✔Department of Transportation; the brand of the government that, in 1985,
assumed the duties of CAB in protecting the consumer with respect to airline travel
✔✔inbound - ✔✔returning, as in the return portion of the trip
✔✔blackout dates - ✔✔refers to certain dates or periods when travel on specific fares is
not permitted (usually holiday or peak travel times)
✔✔online connection - ✔✔when a passenger changes planes on the same airline
✔✔outbound - ✔✔the departing portion of trip, from origin to first stopover or destination
