Which of the following is the act of paying attention to a signal? - Answers Attending
To effectively paraphrase a message, one should _________. - Answers reflect the underlying
meaning of the speaker's remarks
Rebecca arrives at a local dealership to buy a new car. Right away, the salesperson takes her
around the lot and shows her several new models. Rebecca listens intently to the salesperson's
pitch for each car. However, she questions whether the salesperson really knows what he's
talking about and if he is sincerely interested in helping her. In this instance, Rebecca is engaged
in ____________. - Answers critical listening
Cultural background, personal goals, expressive style, and cognitive complexity interact with
____________ to shape social support. - Answers gender
In the question-and-answer period following his speech, Will responded: "If I understood your
question correctly, you are asking how I interpret the legal battle. Am I correct?" In this instance,
Will is __________. - Answers paraphrasing
The best way to provide social support is to utilize ____________. - Answers a variety of
supportive responses that meet the needs of the occasion
Which of the following involves the use of silence and statements of encouragement to elicit a
response from another person? - Answers Prompting
When you want to understand and connect with another person, you should use ____________. -
Answers relational listening
Which listening style is the best defense against being fooled by "pseudo-profound" assertions -
Answers Mindful
Anita had received some upsetting news just before beginning her shift as a waitress. All
evening long, Anita was taking people's orders incorrectly. She was also having trouble listening
to her manager's direction. Which reason best explains Anita's poor work performance? -
Answers She was having a problem with psychological noise.
Adriana had been on the telephone for a while talking with a friend. When she came out of her
room, her mom asked her what she had been doing. Adriana perceived this question as an
invasion of her privacy. Which type of faulty listening behavior was Adriana guilty of? - Answers
Defensive listening
When the brain interprets sound and gives meaning to the sound, it is called ____________. -
Answers listening
A person who exhibits listening fidelity __________. - Answers accurately comprehends the intent
, of the speaker's message
In which stage of Knapp's developmental model does a truly interpersonal relationship begin to
develop? - Answers Intensifying
Communicators seek important but inherently incompatible goals throughout virtually all of their
relationships. The conflicts that arise when two opposing or incompatible forces exist
simultaneously are called ____________. - Answers dialectical tensions
____________ is the degree to which we admire others and hold them in esteem. - Answers
Respect
Which statement is most accurate in regards to male and female intimacy? - Answers Men
generally grow close through shared activities.
Asif is flirting, hinting around, and asking hypothetical questions to test his partner's
receptiveness. In which of Knapp's developmental stages is he in this relationship? - Answers
Intensifying
____________ is the social need to influence others. - Answers Control
We often seek out people who can give us rewards that are greater than or equal to the costs
we encounter in dealing with them. This describes ____________. - Answers Social Exchange
Theory
In which stage of Knapp's developmental model do parties begin to take on an identity as a
social unit? - Answers Integrating
Which statement is true about the relational dimensions of communication? - Answers Respect
is a better predictor of relational satisfaction than liking or loving.
Your partner seems bored with the weekend routine you have developed together, but when you
ask him about it, he says, "Everything is fine. Don't worry about it." This method of addressing
dialectic tension is best described as ____________. - Answers denial
Liam cares deeply for his wife, Karen. Liam tells Karen in a matter-of-fact tone, "You need to pay
off your credit card immediately to avoid late charges." He adds in a sincere and caring tone,
"You're such a wonderful and responsible person and I'd hate to see your credit take a hit!" What
kind of relational message is Liam likely expressing towards Karen? - Answers Affinity
One quality of online communication is its potential to convey ___________. - Answers validation
LaDrake has been in a relationship with Mina for over a year. He often discloses very personal
information to her, stuff he doesn't tell anyone else. Mina has recently been asking about some
problems LaDrake had when he was younger. He values being able to talk with her about almost
anything but would rather not discuss this time of his life. He's a much different person now.