HFT2220 Human Resources Exam
Rated A+
**Which of the following national level changes will impact employee expectations for
fair wages and competitive benefits - Answer- Minimum wage and health care
regulations
The hospitality industry consists of a combination of lodging, food, and recreation
services - Answer- true
The U.S. government states that the hospitality industry is comprised of - Answer-
Lodging, foodservice, and recreation businesses that serve individuals and groups away
from home.
Which statement best describes the types of facilities that comprise the majority of the
industry?3 - Answer- Small and independently owned
One way of looking at the human resources needed in our industry is to classify
operations based on _____. - Answer- Both A and B are true
The complexity of the product
The amount of service that is provided to customers
The service-profit chain shows the relationship from ________. - Answer-
Organizational effectiveness, employee satisfaction, service quality, customer
satisfaction, loyalty profit
____ is defined as the total skills, knowledge, and attributes of people in organizations -
Answer- Human Capital
Which of the following statements best describes how hospitality managers can
increase human capital? - Answer- Hiring and developing employees who are service-
oriented, empowered, and committed to the goals of the organization.
The ____ in the number of applicants for jobs means that we can hire qualified people
for ____ money - Answer- Increase, less
Which of the following alternative methods to hiring full-time employees allows for
constant and predictable labor costs? - Answer- Outsourcing
The process of taking a long-term approach to HRM by identifying the requirements for
and contributions of human resources in achieving major long-term business objectives
is called ____. - Answer- Strategic Human Resources Management
, Discrimination that follows the guidelines, laws, and regulations of the Equal
Employment Opportunity Commission (EEOC) is legal. - Answer- true
The Civil Rights Act of 1964 prohibits unfair employment discrimination based on
gender (sex), race, color, national origin, or religion. - Answer- true
The Four-Fifths Rule or 80 Percent Rule was established - Answer- As an affirmative
action program to avoid adverse impact on any racial, ethnic, or gender group during
employee selection procedures
The basic rights of employees include all of the following except: - Answer- A free meal
after 3 hours of labor
Which of the following federal labor laws was credited with initiating the Equal
Employment Opportunity Commission? - Answer- Civil Rights Act of 1964
Human Resources Managers are responsible for all of the following except - Answer-
Retaining legal counsel with employment law expertise
Which of the following is not one of the three elements to a disparate treatment claim? -
Answer- Burden of proof lies with the complainant
The key difference between the disparate treatment and disparate impact theories is -
Answer- Intent
____________ is a job-related reason to discriminate for a safe and efficient operation
of an organization. - Answer- Business necesity
Which of the following employer defenses describes an instance in which an employer
must discriminate based on a characteristic associated with the nature of the job? -
Answer- Bona fide occupational qualification
Permanent standards are guidelines established by FLSA and based on NIOSH
research, or research by employees, unions and industries. - Answer- false
All of the following are offensive conduct EXCEPT - Answer- except ANNOYANCES
- offensive jokes
- threats
- name calling
An employer can avoid liability only if they can prove that: - Answer- A and B are both
correct
- A reasonable effort was made to prevent and promptly correct the harassing behavior
- The employee unreasonably failed to take advantage of any preventive or corrective
opportunities provided by the employer.
Rated A+
**Which of the following national level changes will impact employee expectations for
fair wages and competitive benefits - Answer- Minimum wage and health care
regulations
The hospitality industry consists of a combination of lodging, food, and recreation
services - Answer- true
The U.S. government states that the hospitality industry is comprised of - Answer-
Lodging, foodservice, and recreation businesses that serve individuals and groups away
from home.
Which statement best describes the types of facilities that comprise the majority of the
industry?3 - Answer- Small and independently owned
One way of looking at the human resources needed in our industry is to classify
operations based on _____. - Answer- Both A and B are true
The complexity of the product
The amount of service that is provided to customers
The service-profit chain shows the relationship from ________. - Answer-
Organizational effectiveness, employee satisfaction, service quality, customer
satisfaction, loyalty profit
____ is defined as the total skills, knowledge, and attributes of people in organizations -
Answer- Human Capital
Which of the following statements best describes how hospitality managers can
increase human capital? - Answer- Hiring and developing employees who are service-
oriented, empowered, and committed to the goals of the organization.
The ____ in the number of applicants for jobs means that we can hire qualified people
for ____ money - Answer- Increase, less
Which of the following alternative methods to hiring full-time employees allows for
constant and predictable labor costs? - Answer- Outsourcing
The process of taking a long-term approach to HRM by identifying the requirements for
and contributions of human resources in achieving major long-term business objectives
is called ____. - Answer- Strategic Human Resources Management
, Discrimination that follows the guidelines, laws, and regulations of the Equal
Employment Opportunity Commission (EEOC) is legal. - Answer- true
The Civil Rights Act of 1964 prohibits unfair employment discrimination based on
gender (sex), race, color, national origin, or religion. - Answer- true
The Four-Fifths Rule or 80 Percent Rule was established - Answer- As an affirmative
action program to avoid adverse impact on any racial, ethnic, or gender group during
employee selection procedures
The basic rights of employees include all of the following except: - Answer- A free meal
after 3 hours of labor
Which of the following federal labor laws was credited with initiating the Equal
Employment Opportunity Commission? - Answer- Civil Rights Act of 1964
Human Resources Managers are responsible for all of the following except - Answer-
Retaining legal counsel with employment law expertise
Which of the following is not one of the three elements to a disparate treatment claim? -
Answer- Burden of proof lies with the complainant
The key difference between the disparate treatment and disparate impact theories is -
Answer- Intent
____________ is a job-related reason to discriminate for a safe and efficient operation
of an organization. - Answer- Business necesity
Which of the following employer defenses describes an instance in which an employer
must discriminate based on a characteristic associated with the nature of the job? -
Answer- Bona fide occupational qualification
Permanent standards are guidelines established by FLSA and based on NIOSH
research, or research by employees, unions and industries. - Answer- false
All of the following are offensive conduct EXCEPT - Answer- except ANNOYANCES
- offensive jokes
- threats
- name calling
An employer can avoid liability only if they can prove that: - Answer- A and B are both
correct
- A reasonable effort was made to prevent and promptly correct the harassing behavior
- The employee unreasonably failed to take advantage of any preventive or corrective
opportunities provided by the employer.
