CPACE FINAL PAPER 2025/2026 QUESTIONS AND
SOLUTIONS GRADED A+ TIP
✔✔Internal resources - ✔✔federal, state and local allotments that make up the school's
budget each year.
✔✔External resources - ✔✔funds raised by the Parent-Teacher Association (PTA) or
other organized fundraiser; monetary, service or material donations; and loans, grants
and lines of credit.
✔✔Contradicting - ✔✔when words say one thing and nonverbal cues say another.
✔✔Complimenting - ✔✔nonverbal cues are used to help support an attitude.
✔✔Emphasizing - ✔✔using nonverbal cues to accentuate the speaker's words.
✔✔Substituting - ✔✔nonverbal cues take the place of verbal cues completely.
✔✔Regulating - ✔✔controlling by using nonverbal cues to establish rules of
communication. Olive constantly interrupts her boss during meetings. Her boss points
and looks at the person he wants next to speak. Olive ignores the nonverbal cues and
ends up looking unprofessional at meetings.
✔✔selective listening t - ✔✔focus on just the important information, while ignoring the
non-pertinent information
✔✔critical listening, - ✔✔the individual is able to think and analyze the information
presented to offer quality feedback and discussion.
✔✔active listening - ✔✔focuses on the speaker and uses restating or repeating as part
of the process to understand the information.
✔✔empathetic listening, - ✔✔where the receiver is able to understand the other
person's communication and feel what they are feeling.
✔✔how can you increase selective listening and selective perception - ✔✔short and
long term memory
✔✔short term memory increase - ✔✔repetition
✔✔long term memory increase - ✔✔association, groups, pictures, mnemonics
(formulas, acrostic poem)
, ✔✔Technologies for group communication and collaboration - ✔✔allow intricate
business relationships to exist and deliver productivity, no matter where the employee is
located, through technology
✔✔Groupware, teleconferencing and virtual worlds - ✔✔a set of programs that allows
workers to communicate and collaborate together from remote locations.
✔✔Teleconferencing - ✔✔conduct an audio or visual meeting through a
telecommunications channel.
✔✔virtual worlds, - ✔✔online 3D computer-simulated environments where the users
can create their own avatar. coaching internal conversation orientation customer sales
✔✔coaching - ✔✔mentoring program where new hires are given an experienced sales
person to guide them through the stress of learning the new procedures and products.
Peter has already created an avatar and meets his mentor, Julia, who lives on the West
Coast, once a week in their virtual world training program.
✔✔internal conversation - ✔✔using the technology to conduct quick meetings, chats
and updates in a real environment. Pear Product's CEO is known to enter the virtual
world for quick question/answer sessions where all of his employees can meet him
online in the virtual world.
✔✔orientation - ✔✔provide an introduction to their systems and work to new hires. The
employees, who may already work from home, can be indoctrinated into the company's
culture through a virtual world.
✔✔customer sales - ✔✔Peter is allowed to invite his potential customers into the virtual
world for free product demonstrations.
✔✔4 elements of effective communication - ✔✔practical, factual, concise and clear, and
persuasive
✔✔practical communication - ✔✔the message is practical so that her email provides
useful information that will make it easy to understand the policy
✔✔persuasive communication - ✔✔capture attention and motivate
✔✔factual communication - ✔✔specific details and information that is accurate and
ethical.
✔✔clear and concise - ✔✔message should be easy to understand.
SOLUTIONS GRADED A+ TIP
✔✔Internal resources - ✔✔federal, state and local allotments that make up the school's
budget each year.
✔✔External resources - ✔✔funds raised by the Parent-Teacher Association (PTA) or
other organized fundraiser; monetary, service or material donations; and loans, grants
and lines of credit.
✔✔Contradicting - ✔✔when words say one thing and nonverbal cues say another.
✔✔Complimenting - ✔✔nonverbal cues are used to help support an attitude.
✔✔Emphasizing - ✔✔using nonverbal cues to accentuate the speaker's words.
✔✔Substituting - ✔✔nonverbal cues take the place of verbal cues completely.
✔✔Regulating - ✔✔controlling by using nonverbal cues to establish rules of
communication. Olive constantly interrupts her boss during meetings. Her boss points
and looks at the person he wants next to speak. Olive ignores the nonverbal cues and
ends up looking unprofessional at meetings.
✔✔selective listening t - ✔✔focus on just the important information, while ignoring the
non-pertinent information
✔✔critical listening, - ✔✔the individual is able to think and analyze the information
presented to offer quality feedback and discussion.
✔✔active listening - ✔✔focuses on the speaker and uses restating or repeating as part
of the process to understand the information.
✔✔empathetic listening, - ✔✔where the receiver is able to understand the other
person's communication and feel what they are feeling.
✔✔how can you increase selective listening and selective perception - ✔✔short and
long term memory
✔✔short term memory increase - ✔✔repetition
✔✔long term memory increase - ✔✔association, groups, pictures, mnemonics
(formulas, acrostic poem)
, ✔✔Technologies for group communication and collaboration - ✔✔allow intricate
business relationships to exist and deliver productivity, no matter where the employee is
located, through technology
✔✔Groupware, teleconferencing and virtual worlds - ✔✔a set of programs that allows
workers to communicate and collaborate together from remote locations.
✔✔Teleconferencing - ✔✔conduct an audio or visual meeting through a
telecommunications channel.
✔✔virtual worlds, - ✔✔online 3D computer-simulated environments where the users
can create their own avatar. coaching internal conversation orientation customer sales
✔✔coaching - ✔✔mentoring program where new hires are given an experienced sales
person to guide them through the stress of learning the new procedures and products.
Peter has already created an avatar and meets his mentor, Julia, who lives on the West
Coast, once a week in their virtual world training program.
✔✔internal conversation - ✔✔using the technology to conduct quick meetings, chats
and updates in a real environment. Pear Product's CEO is known to enter the virtual
world for quick question/answer sessions where all of his employees can meet him
online in the virtual world.
✔✔orientation - ✔✔provide an introduction to their systems and work to new hires. The
employees, who may already work from home, can be indoctrinated into the company's
culture through a virtual world.
✔✔customer sales - ✔✔Peter is allowed to invite his potential customers into the virtual
world for free product demonstrations.
✔✔4 elements of effective communication - ✔✔practical, factual, concise and clear, and
persuasive
✔✔practical communication - ✔✔the message is practical so that her email provides
useful information that will make it easy to understand the policy
✔✔persuasive communication - ✔✔capture attention and motivate
✔✔factual communication - ✔✔specific details and information that is accurate and
ethical.
✔✔clear and concise - ✔✔message should be easy to understand.
