AIC 303 CHAPTER 1 TEST QUESTIONS AND CORRECT ANSWERS
The three main areas of claims handling that a claims representative handles are
coverage, liability, and A. Denials.
B. Bringing legal action.
C. Injuries.
D. Looking into further coverages. ANSWER C. Injuries.
Coverage, liability, and damages are the three main areas of claims management
that a claims representative handles on the job.
Using written statements rather than recorded ones has which of the following
benefits?
A. Written statements are usually completed faster.
B. An insured person can provide written statements, which saves the claims
representative time.
C. Many courts only accept written statements.
D. Written statements reduce claims that the claimant was duped or that the
enquiries were leading. ANSWER D. Written statements reduce claims that the
claimant was duped or that the enquiries were leading.
(EO #3, B. #1, Ch. 1)
Which of the following technological solutions helps claims representatives
save a significant amount of time and travel?
B. Digital appraisal images A. Chatbots
C. Information from IoT devices
D. Drones - ANSWER B: Digital photos for evaluation
By using photographs taken by insureds or experts to evaluate damage and
provide appraisals, claims representatives are progressively saving time and
travel.
(Ch. 1-EO #4)
Many insurers are implementing technology in the form of A. Offshore
telephone help to answer frequently asked consumer questions, such as updates
on the status of claims.
B. Chatbots.
C. Social media.
D. The World Wide Web. Response B: Chatbots.
The three main areas of claims handling that a claims representative handles are
coverage, liability, and A. Denials.
B. Bringing legal action.
C. Injuries.
D. Looking into further coverages. ANSWER C. Injuries.
Coverage, liability, and damages are the three main areas of claims management
that a claims representative handles on the job.
Using written statements rather than recorded ones has which of the following
benefits?
A. Written statements are usually completed faster.
B. An insured person can provide written statements, which saves the claims
representative time.
C. Many courts only accept written statements.
D. Written statements reduce claims that the claimant was duped or that the
enquiries were leading. ANSWER D. Written statements reduce claims that the
claimant was duped or that the enquiries were leading.
(EO #3, B. #1, Ch. 1)
Which of the following technological solutions helps claims representatives
save a significant amount of time and travel?
B. Digital appraisal images A. Chatbots
C. Information from IoT devices
D. Drones - ANSWER B: Digital photos for evaluation
By using photographs taken by insureds or experts to evaluate damage and
provide appraisals, claims representatives are progressively saving time and
travel.
(Ch. 1-EO #4)
Many insurers are implementing technology in the form of A. Offshore
telephone help to answer frequently asked consumer questions, such as updates
on the status of claims.
B. Chatbots.
C. Social media.
D. The World Wide Web. Response B: Chatbots.
