HHA The Interview Process With Complete Solutions
What is the working phase?
Open ended, closed ended and probing questions
Termination phase
More than declaring it over, wrap up, next step, next questions
happen here.
Why is the environment important (pre-interactive phase)?
Can hinder effective communication
ex. distractions can distort the message from both the sender and
the receiver
What are environmental barries to communication?
- Noise -Lack of privacy
-Temperature - Equipment
- Poor ventilation - Workload
- Distractions - Nusing shortages
- Lighting - Poor teamwork and
collaborationbetween team
members
Why is it important to self-reflect in the pre-interaction phase?
, Comminication is strongly influenced by mood, thoughts and
emotions
Recongnizing your emotional state will minimize unintentional
miscommunication with clients
What is mindfulness?
Strategy for connecting with clients authentically being fully in
the moment as they respond, especially in a fast-pased clinical
environment with many distractions
Why is privacy and confidentiality important in the Pre-
interaction phase?
Clinets have the right to keep their health information private,
and nurses must legally maintain confidentiality
How does confidentiality play a role in the TNCR
Confidentiality is the cornerstone of trust between clients and
healthcare providers
What are client rights?
they can consent to or withhold the sharing of their information
they have the right to access and correct their health records
What is privacy?
Limited access to a person, the person's body, conversation,
bodily functiontions or objects immediately associated with the
person
What is information privacy?
What is the working phase?
Open ended, closed ended and probing questions
Termination phase
More than declaring it over, wrap up, next step, next questions
happen here.
Why is the environment important (pre-interactive phase)?
Can hinder effective communication
ex. distractions can distort the message from both the sender and
the receiver
What are environmental barries to communication?
- Noise -Lack of privacy
-Temperature - Equipment
- Poor ventilation - Workload
- Distractions - Nusing shortages
- Lighting - Poor teamwork and
collaborationbetween team
members
Why is it important to self-reflect in the pre-interaction phase?
, Comminication is strongly influenced by mood, thoughts and
emotions
Recongnizing your emotional state will minimize unintentional
miscommunication with clients
What is mindfulness?
Strategy for connecting with clients authentically being fully in
the moment as they respond, especially in a fast-pased clinical
environment with many distractions
Why is privacy and confidentiality important in the Pre-
interaction phase?
Clinets have the right to keep their health information private,
and nurses must legally maintain confidentiality
How does confidentiality play a role in the TNCR
Confidentiality is the cornerstone of trust between clients and
healthcare providers
What are client rights?
they can consent to or withhold the sharing of their information
they have the right to access and correct their health records
What is privacy?
Limited access to a person, the person's body, conversation,
bodily functiontions or objects immediately associated with the
person
What is information privacy?
