Answers
5 P's to assist with intentional rounding - ✔✔Pain, position, possessions, potty,
problems/pathway
SBAR - ✔✔Situation, Background, Assessment, Recommendation/Request
SOLER - ✔✔Sit @ eye level
Open posture
Lean in
Eye contact
Relax
4 Forms of Communication - ✔✔Verbal
Nonverbal
Symbolic
Metacommunication
Safety - ✔✔Minimize risk of harm to patients and providers through both system effectiveness
and individual performance.
Mission of Safe Care - ✔✔Using evidence in clinical decisions to maximize health outcomes and
reduce potential for harm
QSEN 6 competencies - ✔✔1. Patient-centered care
2. Teamwork and collaboration
,3. Evidence-based practice
4. Quality improvement
5. Safety
6. Informatics
Adverse Event - ✔✔Unintended harm by an act of commission or omission rather than as a
result of disease process
Near Miss - ✔✔Error of commission or omission that could have harmed a patient, but harm
did not occur as a result of chance
Sentinel Event - ✔✔an unexpected occurrence involving death or serious physical or
psychological injury, or the risk thereof
Which error requires immediate investigation? - ✔✔Sentinel Event
Diagnostic Error - ✔✔the result of a delay in diagnosis, failure to employ indicated tests, use of
outmoded tests, or failure to act on results of monitoring or testing
Treatment Error - ✔✔occur in the performance of an operation, procedure, or test; in
administering a treatment; in the dose or method of administering a drug; or in avoidable delay
in treatment or in responding to an abnormal test
Preventative Error - ✔✔occur when there are failures to provide prophylactic treatment and
inadequate monitoring or follow-up of treatment.
Communication Error - ✔✔lack of communication or a lack of clarity in communication; leads to
many other errors
, Culture of Safety - ✔✔organizational environment where "core values and behaviors resulting
from a collective and sustained commitment by organizational leadership, management, and
workers emphasize safety over competing goals"
Just Culture - ✔✔refers to an organization's commitment to accountability and a focus
supporting universal safety in health care; reporting errors without punishment
Variance/Occurence Report - ✔✔Reporting system that identifies errors and near misses;
initiates follow up and evaluation of workflow
Medicare is ________ funded - ✔✔Federally
When do people become eligible for Medicare? - ✔✔65 years old
Medicare won't cover ______ _______ - ✔✔Never Events
Give examples of Never Events - ✔✔- Falls
- UTIs
- Decubitus ulcers
- Surgical site infection
Medicaid is _________ funded - ✔✔Federal & state
3 ways facility quality is objectively determined - ✔✔1. Infection rates
2. Fall rates
3. Length of stay