C208 Final OA Study Guide Exam and
All Actual Answers 2025-2026
Updated.
Which three individuals within an organization could play the role of change agent - Answer
ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing a change - Answer Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage)
to 5 (latest stage) - Answer knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee
benefits program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? - Answer Descriptive
Which two statements characterize low end disruption - Answer it is an innovation that is
good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - Answer Communicating change initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational change? -
Answer a consistent vision of the end result of the change
, How can a leader connect with employees to help sustain organizational change? - Answer
offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change? - Answer
Directing leaders to focus on profit-driven goals, market share, and employee satisfaction
What is a common cause for the failure of organizational change - Answer unclear goals
Which role does creative tension play in organizational change according to Peter Senge? -
Answer It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational
change? - Answer anger
which practice can lead to unconscious resistance to attempts at organizational change? -
Answer tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications - Answer by
being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according to Black
and Gregersen? - Answer Mental models can become barriers that prevent stakeholders' from
perceiving the need for change
Which scenario is an example of on e of Black and Gregersen's strategies for overcoming
barriers to change - Answer A CEO champions a change process by both accepting
responsibility and providing clear metrics for the change initiatives
How should leaders view difficult questions and serious concerns from employees about change
initiatives - Answer as indications that the leadership team has failed to plan appropriately
How is responding to change resistance in the non-profit sector different from in the the private
sector? - Answer many employees are strongly committed to organizations mission.
case study:
All Actual Answers 2025-2026
Updated.
Which three individuals within an organization could play the role of change agent - Answer
ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing a change - Answer Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage)
to 5 (latest stage) - Answer knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee
benefits program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? - Answer Descriptive
Which two statements characterize low end disruption - Answer it is an innovation that is
good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - Answer Communicating change initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational change? -
Answer a consistent vision of the end result of the change
, How can a leader connect with employees to help sustain organizational change? - Answer
offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change? - Answer
Directing leaders to focus on profit-driven goals, market share, and employee satisfaction
What is a common cause for the failure of organizational change - Answer unclear goals
Which role does creative tension play in organizational change according to Peter Senge? -
Answer It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational
change? - Answer anger
which practice can lead to unconscious resistance to attempts at organizational change? -
Answer tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications - Answer by
being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according to Black
and Gregersen? - Answer Mental models can become barriers that prevent stakeholders' from
perceiving the need for change
Which scenario is an example of on e of Black and Gregersen's strategies for overcoming
barriers to change - Answer A CEO champions a change process by both accepting
responsibility and providing clear metrics for the change initiatives
How should leaders view difficult questions and serious concerns from employees about change
initiatives - Answer as indications that the leadership team has failed to plan appropriately
How is responding to change resistance in the non-profit sector different from in the the private
sector? - Answer many employees are strongly committed to organizations mission.
case study:
