CERTIFIED TRAVEL AGENT
GLOSSARY EXAM UPDATED
QUESTIONS AND CORRECT ANSWERS.
A-B-C method- - ANS A time management strategy that allows you to arrange your daily
tasks according to priority.
Accidental death and dismemberment insurance- - ANS Coverage provides cash payment for
accidental loss of life or limb while traveling.
Acknowledge- - ANS Listening technique used to show customers that you value what they
are saying.
Acquiring bank- - ANS The bank with the relationship with the merchant. The bank
acquires—or accumulates—the credit card purchase slips for processing into the payment
system.
Active listening- - ANS Listening that occurs when a person takes the responsibility to
understand something, without any prejudgment, by inviting the communication to continue.
Active Listening- - ANS The level of listening that requires our highest degree of involvement;
listening to help others by using verbal and nonverbal responses to express empathy for the
speaker; listening for feelings and emotions.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
,Address Verification System (AVS)- - ANS An additional security feature that indicates that
the person presenting the card also knows personal information about the cardholder, such as
the home billing address for that card.
Adventure Tour- - ANS A tour designed around an adventurous activity such as rafting,
hiking, and mountain climbing.
Affinity group travel- - ANS A category of travel that consists of a group of people who share
a common hobby, interest, or activity, or who are united through regular participation in shared
outings. Often it is treated as a subcategory of leisure travel.
Affinity Group- - ANS A group of people who share a common hobby, interest, or activity, or
who are united through regular participation on shared outings.
All-inclusive Resort- - ANS Type of resort that includes accommodations, meals,
entertainment, and a majority of on-site activities for a single price
All-inclusives- - ANS Resorts found around the globe, offering resort living at one price that
may include airfare, room, meals, tips, entertainment, and use of all sports equipment.
Allocentric- - ANS A person whose life is centered on varied interests (the Latin root "allo"
means "varied in form"). Allocentrics are outgoing, confident, and curious. Also sometimes
called a venturer.
Amazon Safari Lodges- - ANS A type of accommodation found throughout the jungle regions
of the Amazon basin, some of which are extremely primitive; many lodges don't have running
water or electricity; only for the adventurous.
Ambushers- - ANS Ineffective listeners who cannot wait to jump into the conversation to
disagree with the speaker.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
,Amiable- - ANS A communication style characterized by friendliness, cooperation, and
patience.
Analytic- - ANS A communication style characterized by seriousness, logic, and precision.
Approved-to-travel list- - ANS A list provided by a company detailing the employees who are
approved to travel using the company's payment arrangements.
Assertive Questions- - ANS Questions that lead your client to the notion of escorted vacation
travel
Auditor's coupon- - ANS The last copy of an airline ticket.
Authorization code- - ANS The indication from the credit card company that the card is in
good standing and has not been reported stolen and that the amount is not over the credit
limit.
Back-to-back ticketing- - ANS An unethical ticketing practice in which clients buy two round-
trip discount tickets for less than the cost of one round-trip ticket at full fare, thus
circumventing certain restrictions on the discount tickets by rearranging departures and
returns.
Baggage delay- - ANS Coverage that reimburses for the purchase of essential items, such as
toiletries and items needed until baggage is recovered if baggage is delayed more than a certain
number of hours.
Baggage loss- - ANS Coverage that reimburses for expenses incurred due to theft, damage, or
the mysterious disappearance of personal property.
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, Bays- - ANS Areas of ocean water, smaller than gulfs, that penetrate landmass but are less
enclosed by land.
Behaviors- - ANS The way people act.
Benefits- - ANS The positive results provided by travel products, as perceived by the
customer.
Body Language- - ANS Nonverbal body actions such as gestures, body movements, facial
expressions, eye behavior, and posture.
Branding- - ANS The marketing practice of creating a name, symbol, or design that identifies
and differentiates a product from other products.
Business travel- - ANS A category of travel that consists of travel services provided to a
business for an employee who is traveling to conduct the business of the firm.
Buyer psychology- - ANS The science of understanding why people make buying decisions.
Bypassing- - ANS A communication error that occurs when people interpret words or phrases
differently.
Canyons- - ANS Deep, narrow valleys having high, steep cliffs.
Capes- - ANS Land projections extending into the water that are shorter than peninsulas.
Card mills- - ANS Organizations that sell travel agent identification cards to the general
public, under the guise of bona fide employment in the travel industry, promoting access to
travel industry discounts.
4 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
GLOSSARY EXAM UPDATED
QUESTIONS AND CORRECT ANSWERS.
A-B-C method- - ANS A time management strategy that allows you to arrange your daily
tasks according to priority.
Accidental death and dismemberment insurance- - ANS Coverage provides cash payment for
accidental loss of life or limb while traveling.
Acknowledge- - ANS Listening technique used to show customers that you value what they
are saying.
Acquiring bank- - ANS The bank with the relationship with the merchant. The bank
acquires—or accumulates—the credit card purchase slips for processing into the payment
system.
Active listening- - ANS Listening that occurs when a person takes the responsibility to
understand something, without any prejudgment, by inviting the communication to continue.
Active Listening- - ANS The level of listening that requires our highest degree of involvement;
listening to help others by using verbal and nonverbal responses to express empathy for the
speaker; listening for feelings and emotions.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
,Address Verification System (AVS)- - ANS An additional security feature that indicates that
the person presenting the card also knows personal information about the cardholder, such as
the home billing address for that card.
Adventure Tour- - ANS A tour designed around an adventurous activity such as rafting,
hiking, and mountain climbing.
Affinity group travel- - ANS A category of travel that consists of a group of people who share
a common hobby, interest, or activity, or who are united through regular participation in shared
outings. Often it is treated as a subcategory of leisure travel.
Affinity Group- - ANS A group of people who share a common hobby, interest, or activity, or
who are united through regular participation on shared outings.
All-inclusive Resort- - ANS Type of resort that includes accommodations, meals,
entertainment, and a majority of on-site activities for a single price
All-inclusives- - ANS Resorts found around the globe, offering resort living at one price that
may include airfare, room, meals, tips, entertainment, and use of all sports equipment.
Allocentric- - ANS A person whose life is centered on varied interests (the Latin root "allo"
means "varied in form"). Allocentrics are outgoing, confident, and curious. Also sometimes
called a venturer.
Amazon Safari Lodges- - ANS A type of accommodation found throughout the jungle regions
of the Amazon basin, some of which are extremely primitive; many lodges don't have running
water or electricity; only for the adventurous.
Ambushers- - ANS Ineffective listeners who cannot wait to jump into the conversation to
disagree with the speaker.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
,Amiable- - ANS A communication style characterized by friendliness, cooperation, and
patience.
Analytic- - ANS A communication style characterized by seriousness, logic, and precision.
Approved-to-travel list- - ANS A list provided by a company detailing the employees who are
approved to travel using the company's payment arrangements.
Assertive Questions- - ANS Questions that lead your client to the notion of escorted vacation
travel
Auditor's coupon- - ANS The last copy of an airline ticket.
Authorization code- - ANS The indication from the credit card company that the card is in
good standing and has not been reported stolen and that the amount is not over the credit
limit.
Back-to-back ticketing- - ANS An unethical ticketing practice in which clients buy two round-
trip discount tickets for less than the cost of one round-trip ticket at full fare, thus
circumventing certain restrictions on the discount tickets by rearranging departures and
returns.
Baggage delay- - ANS Coverage that reimburses for the purchase of essential items, such as
toiletries and items needed until baggage is recovered if baggage is delayed more than a certain
number of hours.
Baggage loss- - ANS Coverage that reimburses for expenses incurred due to theft, damage, or
the mysterious disappearance of personal property.
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, Bays- - ANS Areas of ocean water, smaller than gulfs, that penetrate landmass but are less
enclosed by land.
Behaviors- - ANS The way people act.
Benefits- - ANS The positive results provided by travel products, as perceived by the
customer.
Body Language- - ANS Nonverbal body actions such as gestures, body movements, facial
expressions, eye behavior, and posture.
Branding- - ANS The marketing practice of creating a name, symbol, or design that identifies
and differentiates a product from other products.
Business travel- - ANS A category of travel that consists of travel services provided to a
business for an employee who is traveling to conduct the business of the firm.
Buyer psychology- - ANS The science of understanding why people make buying decisions.
Bypassing- - ANS A communication error that occurs when people interpret words or phrases
differently.
Canyons- - ANS Deep, narrow valleys having high, steep cliffs.
Capes- - ANS Land projections extending into the water that are shorter than peninsulas.
Card mills- - ANS Organizations that sell travel agent identification cards to the general
public, under the guise of bona fide employment in the travel industry, promoting access to
travel industry discounts.
4 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
