TRAVEL AGENT REVISION EXAMS TEST 2025/2026
QUESTIONS AND SOLUTION RATED A+
✔✔Body Language- - ✔✔Nonverbal body actions such as gestures, body movements,
facial expressions, eye behavior, and posture.
✔✔Branding- - ✔✔The marketing practice of creating a name, symbol, or design that
identifies and differentiates a product from other products.
✔✔Business travel- - ✔✔A category of travel that consists of travel services provided to
a business for an employee who is traveling to conduct the business of the firm.
✔✔Buyer psychology- - ✔✔The science of understanding why people make buying
decisions.
✔✔Bypassing- - ✔✔A communication error that occurs when people interpret words or
phrases differently.
✔✔Canyons- - ✔✔Deep, narrow valleys having high, steep cliffs.
✔✔Capes- - ✔✔Land projections extending into the water that are shorter than
peninsulas.
✔✔Card mills- - ✔✔Organizations that sell travel agent identification cards to the
general public, under the guise of bona fide employment in the travel industry,
promoting access to travel industry discounts.
✔✔Card validation code- - ✔✔A three-digit security number in italics is imprinted in the
signature panel for MasterCard, VISA and Discover. The American Express card
number is printed on the face of the card and contains four digits. It is generated with a
mathematical algorithm to match only the account number of that card. When someone
is able to give this number, it proves that he or she has the card in hand.
✔✔Cays- - ✔✔Small and low islands comprised of sand and coral.
✔✔Chargeback- - ✔✔An amount that is charged back through the system to the
merchant. Generally, the bank notifies the merchant with a debit memo, which deducts
the amount of the transaction from the merchant's account.
✔✔Circle trip- - ✔✔A type of routing in which the beginning and ending point of the
itinerary is the same.
✔✔City sightseeing tour- - ✔✔A narrated sightseeing event that takes place wholly
within the city limits (standard length of time: one-half day or full day). It includes
,transportation (usually motorcoach), services of a local guide, fees/admissions to local
attractions, and meals if applicable.
✔✔Clarify- - ✔✔Listening technique used to get more information about your customers'
needs.
✔✔Clarity- - ✔✔Principle of business writing that refers to the ability to write clearly.
✔✔Close the sale- - ✔✔Successfully lead a customer to a buying decision.
✔✔Closed Questions- - ✔✔Questions that limit the role of the person answering by
seeking a brief answer such as "yes" or "no."
✔✔Closeout- - ✔✔Finalization of a tour, cruise, or similar group travel project after
which time no further clients are accepted, any unsold air or hotel space is released,
and final lists and payments are sent to suppliers.
✔✔Collision loss/damage- - ✔✔Coverage that reimburses the cost of damage to, or
theft of, a rental car.
✔✔Completeness- - ✔✔Principle of business writing that involves presenting all the
facts your reader will need to understand and respond to your message.
✔✔Computer reservation system (CRS)- - ✔✔The computer system used to make
reservations; either the general system used for airlines or a particular system used by
the agency.
✔✔Conciseness- - ✔✔Principle of business writing that means writing the message in
as few words as possible.
✔✔Confirm- - ✔✔Listening technique used to check your understanding of the
customer's needs.
✔✔Conflict- - ✔✔A set of divergent aims, methods, and behaviors.
✔✔Connotative- - ✔✔Meaning that is subjective and emotional, like the definitions that
exist in the perceptions of our listeners.
✔✔Consortium- - ✔✔A collection of independently owned and managed agencies that
band together to increase their buying power.
✔✔Consumer Protection Plan- - ✔✔A plan offered by a company or an association that
protects customers' deposits and payments from loss in the event of company closure
or bankruptcy.
, ✔✔Continents- - ✔✔Largest land masses on earth that include: North America, South
America, Asia, Africa, Australia, Antarctica, Europe.
✔✔Cooperative (Co-Op) Advertising- - ✔✔An agreement between two parties to share
the cost of placing an advertisement and other promotional activities.
✔✔Copy- - ✔✔The written component of various marketing communications, such as
brochures and advertisements.
✔✔Core service- - ✔✔The products or services that you offer your customers. Core
service is your reason for being in business.
✔✔Correctness- - ✔✔Principle of business writing that means ensuring that what you've
written is accurate.
✔✔Courtesy- - ✔✔Principle of business writing that means including remarks in your
writing, showing consideration of your reader's interests and feelings.
✔✔Credit card associations- - ✔✔Associations (such as MasterCard and VISA)
comprising all member banks (both acquiring and issuing banks). The association
authorizes, clears, and settles credit card transactions. The association also is
responsible for supporting the card trademarks, including legal, marketing, security,
technical, and administrative efforts.
✔✔Credit card- - ✔✔A plastic card issued by a bank or credit card company to its client
with an account number specific to that client. The bank or credit card company
promises to pay for the purchases made by the client with that card, provided the
merchant verifies that the card is in good standing.
✔✔Credit voucher- - ✔✔A document that reverses a charge made by a client.
✔✔Cross-selling- - ✔✔Offering extra products and services that go beyond a core
product, such as a rental car with an air ticket.
✔✔Custom Tour- - ✔✔A travel package created specifically for a preformed group or
niche market.
✔✔Customer Relationship Management (CRM)- - ✔✔Software that allows agents to
create and maintain an extensive database that covers special interests and travel
patterns.
QUESTIONS AND SOLUTION RATED A+
✔✔Body Language- - ✔✔Nonverbal body actions such as gestures, body movements,
facial expressions, eye behavior, and posture.
✔✔Branding- - ✔✔The marketing practice of creating a name, symbol, or design that
identifies and differentiates a product from other products.
✔✔Business travel- - ✔✔A category of travel that consists of travel services provided to
a business for an employee who is traveling to conduct the business of the firm.
✔✔Buyer psychology- - ✔✔The science of understanding why people make buying
decisions.
✔✔Bypassing- - ✔✔A communication error that occurs when people interpret words or
phrases differently.
✔✔Canyons- - ✔✔Deep, narrow valleys having high, steep cliffs.
✔✔Capes- - ✔✔Land projections extending into the water that are shorter than
peninsulas.
✔✔Card mills- - ✔✔Organizations that sell travel agent identification cards to the
general public, under the guise of bona fide employment in the travel industry,
promoting access to travel industry discounts.
✔✔Card validation code- - ✔✔A three-digit security number in italics is imprinted in the
signature panel for MasterCard, VISA and Discover. The American Express card
number is printed on the face of the card and contains four digits. It is generated with a
mathematical algorithm to match only the account number of that card. When someone
is able to give this number, it proves that he or she has the card in hand.
✔✔Cays- - ✔✔Small and low islands comprised of sand and coral.
✔✔Chargeback- - ✔✔An amount that is charged back through the system to the
merchant. Generally, the bank notifies the merchant with a debit memo, which deducts
the amount of the transaction from the merchant's account.
✔✔Circle trip- - ✔✔A type of routing in which the beginning and ending point of the
itinerary is the same.
✔✔City sightseeing tour- - ✔✔A narrated sightseeing event that takes place wholly
within the city limits (standard length of time: one-half day or full day). It includes
,transportation (usually motorcoach), services of a local guide, fees/admissions to local
attractions, and meals if applicable.
✔✔Clarify- - ✔✔Listening technique used to get more information about your customers'
needs.
✔✔Clarity- - ✔✔Principle of business writing that refers to the ability to write clearly.
✔✔Close the sale- - ✔✔Successfully lead a customer to a buying decision.
✔✔Closed Questions- - ✔✔Questions that limit the role of the person answering by
seeking a brief answer such as "yes" or "no."
✔✔Closeout- - ✔✔Finalization of a tour, cruise, or similar group travel project after
which time no further clients are accepted, any unsold air or hotel space is released,
and final lists and payments are sent to suppliers.
✔✔Collision loss/damage- - ✔✔Coverage that reimburses the cost of damage to, or
theft of, a rental car.
✔✔Completeness- - ✔✔Principle of business writing that involves presenting all the
facts your reader will need to understand and respond to your message.
✔✔Computer reservation system (CRS)- - ✔✔The computer system used to make
reservations; either the general system used for airlines or a particular system used by
the agency.
✔✔Conciseness- - ✔✔Principle of business writing that means writing the message in
as few words as possible.
✔✔Confirm- - ✔✔Listening technique used to check your understanding of the
customer's needs.
✔✔Conflict- - ✔✔A set of divergent aims, methods, and behaviors.
✔✔Connotative- - ✔✔Meaning that is subjective and emotional, like the definitions that
exist in the perceptions of our listeners.
✔✔Consortium- - ✔✔A collection of independently owned and managed agencies that
band together to increase their buying power.
✔✔Consumer Protection Plan- - ✔✔A plan offered by a company or an association that
protects customers' deposits and payments from loss in the event of company closure
or bankruptcy.
, ✔✔Continents- - ✔✔Largest land masses on earth that include: North America, South
America, Asia, Africa, Australia, Antarctica, Europe.
✔✔Cooperative (Co-Op) Advertising- - ✔✔An agreement between two parties to share
the cost of placing an advertisement and other promotional activities.
✔✔Copy- - ✔✔The written component of various marketing communications, such as
brochures and advertisements.
✔✔Core service- - ✔✔The products or services that you offer your customers. Core
service is your reason for being in business.
✔✔Correctness- - ✔✔Principle of business writing that means ensuring that what you've
written is accurate.
✔✔Courtesy- - ✔✔Principle of business writing that means including remarks in your
writing, showing consideration of your reader's interests and feelings.
✔✔Credit card associations- - ✔✔Associations (such as MasterCard and VISA)
comprising all member banks (both acquiring and issuing banks). The association
authorizes, clears, and settles credit card transactions. The association also is
responsible for supporting the card trademarks, including legal, marketing, security,
technical, and administrative efforts.
✔✔Credit card- - ✔✔A plastic card issued by a bank or credit card company to its client
with an account number specific to that client. The bank or credit card company
promises to pay for the purchases made by the client with that card, provided the
merchant verifies that the card is in good standing.
✔✔Credit voucher- - ✔✔A document that reverses a charge made by a client.
✔✔Cross-selling- - ✔✔Offering extra products and services that go beyond a core
product, such as a rental car with an air ticket.
✔✔Custom Tour- - ✔✔A travel package created specifically for a preformed group or
niche market.
✔✔Customer Relationship Management (CRM)- - ✔✔Software that allows agents to
create and maintain an extensive database that covers special interests and travel
patterns.
