TOM EXAM #1 2025/ 2026 QUESTIONS
WITH VERIFIED ANSWERS
There is some level of variability present in almost any process. (True/False) - correct answer -
True
In general, the higher the process capability ratio, the greater the likelyhood that the process
will be within the design specifications. (True/False) - correct answer -True
Conforming to standards or design specification is one of key dimensions of product quality.
True/False - correct answer -True
Which of four major categories of quality costs is particularly hard to quantify?
External Failure Costs
Prevention Costs
Internal Failure Costs
Appraisal Costs - correct answer -External Failure Costs
Which of the following is MOST LIKELY to follow a 6-sigma quality standard?
SpaceX Falcon Heavy Rocket Launch
GPS Navigation Services
Primary Syrup (Flavor) provider to a Pepsi bottling process
, Baggage Handling services at Heathrow Airport - correct answer -SpaceX Falcon Heavy Rocket
Launch
The Total Cost of Quality . . .
is optimized where Control Costs = Failure Cost
increases at the same rate on either side of the Optimal Point
is minimized through product design
is roughly equivalent among competitors in a given market - correct answer -is optimized where
Control Costs = Failure Cost
"Technical Quality" is a term that relates to customers' first hand impression of the service
delivered
True/False - correct answer -False
It can be said that Just-In-Time (JIT) influences quality because by reducing inventory, bad
quality is exposed.
True/False - correct answer -True
Costs associated with avoiding, finding, making and repairing defects and errors, including the
costs associated with selling defective products to customers are terms used to represent which
of the following costs?
Cost of Quality
Appraisal Costs
Internal Failure Costs
WITH VERIFIED ANSWERS
There is some level of variability present in almost any process. (True/False) - correct answer -
True
In general, the higher the process capability ratio, the greater the likelyhood that the process
will be within the design specifications. (True/False) - correct answer -True
Conforming to standards or design specification is one of key dimensions of product quality.
True/False - correct answer -True
Which of four major categories of quality costs is particularly hard to quantify?
External Failure Costs
Prevention Costs
Internal Failure Costs
Appraisal Costs - correct answer -External Failure Costs
Which of the following is MOST LIKELY to follow a 6-sigma quality standard?
SpaceX Falcon Heavy Rocket Launch
GPS Navigation Services
Primary Syrup (Flavor) provider to a Pepsi bottling process
, Baggage Handling services at Heathrow Airport - correct answer -SpaceX Falcon Heavy Rocket
Launch
The Total Cost of Quality . . .
is optimized where Control Costs = Failure Cost
increases at the same rate on either side of the Optimal Point
is minimized through product design
is roughly equivalent among competitors in a given market - correct answer -is optimized where
Control Costs = Failure Cost
"Technical Quality" is a term that relates to customers' first hand impression of the service
delivered
True/False - correct answer -False
It can be said that Just-In-Time (JIT) influences quality because by reducing inventory, bad
quality is exposed.
True/False - correct answer -True
Costs associated with avoiding, finding, making and repairing defects and errors, including the
costs associated with selling defective products to customers are terms used to represent which
of the following costs?
Cost of Quality
Appraisal Costs
Internal Failure Costs
