Inhoudsopgave
...................................................................................................................................................................... 2
STRATEGIC ALIGNMENT MODEL (SAM)........................................................................................................................3
BUSINESS OPERATION.................................................................................................................................................3
IT OPERATION...........................................................................................................................................................4
BUSINESS STRATEGY...................................................................................................................................................5
IS/IT STRATEGY.........................................................................................................................................................6
ALIGNMENT TYPES......................................................................................................................................................7
Strategic Alignment..........................................................................................................................................7
IT Alignment......................................................................................................................................................8
Operational (mis)alignment..............................................................................................................................8
MODULE 2 CIO COMPETENCE......................................................................................................................... 8
UNDERSTANDING THEORIES.........................................................................................................................................8
CIO COMPETENCIES...................................................................................................................................................8
Business competence........................................................................................................................................8
IT competence...................................................................................................................................................9
IDENTIFYING MISSION-CRITICAL RESOURCES....................................................................................................................9
MODULE 3 COST AND VALUE OF IT............................................................................................................... 10
IT COST..................................................................................................................................................................10
Chargeback system.........................................................................................................................................10
Non-chargeback systems................................................................................................................................10
Types of chargeback systems: cost centers....................................................................................................11
Types of chargeback systems: profit centers..................................................................................................11
IT VALUE................................................................................................................................................................12
IT Value Creation model..................................................................................................................................12
Components....................................................................................................................................................12
Business process performance measures.......................................................................................................12
Performance measures for operational excellence........................................................................................13
Performance measures for customer intimacy...............................................................................................13
Performance measures for product leadership..............................................................................................13
MODULE 4 STRATEGIC IT PROJECTS.............................................................................................................. 13
AGILE VS TRADITIONAL (WATERFALL) PROJECT MANAGEMENT.........................................................................................13
Project status review.......................................................................................................................................13
Two schools of IT Project Management..........................................................................................................13
Fixed vs. Variable components........................................................................................................................14
IT ARCHITECTURE AND PROJECT MANAGEMENT.............................................................................................................15
Spaghetti systems and agile PM.....................................................................................................................15
TERMINATE A PROJECT SUCCESSFULLY..........................................................................................................................15
De-escalation process.....................................................................................................................................15
Key roles in de-escalation process..................................................................................................................16
Bases of power in de-escalation process........................................................................................................16
MODULE 5 IT GOVERNANCE......................................................................................................................... 17
IT INTEGRATION STRATEGIES......................................................................................................................................17
IT integration capability..................................................................................................................................18
IT infrastructure flexibility...............................................................................................................................18
IT GOVERNANCE......................................................................................................................................................18
IT governance types........................................................................................................................................18
IT Governance Archetypes..............................................................................................................................18
IT Governance matrix......................................................................................................................................19
BOARD’S IT GOVERNANCE.........................................................................................................................................19
, Boards ITG Role...............................................................................................................................................19
Boards ITG functions and mechanisms...........................................................................................................19
MODULE 6 IT RISK........................................................................................................................................ 20
IT risk from business perspective....................................................................................................................20
Preventing IT Risk............................................................................................................................................20
IT CRISIS RESPONSE..................................................................................................................................................21
Technical response..........................................................................................................................................21
Customer contact strategies...........................................................................................................................21
Defensive.........................................................................................................................................................22
Accommodative..............................................................................................................................................22
Moderation.....................................................................................................................................................22
Image renewal................................................................................................................................................22
MODULE 8 COMMUNICATION & SOCIAL MEDIA........................................................................................... 22
TRUST IN CIO.........................................................................................................................................................22
MANAGING BLOCKERS..............................................................................................................................................22
EMERGING TECHNOLOGIES.........................................................................................................................................22
SOCIAL MEDIA POLICY...............................................................................................................................................24
MODULE 9 IT OUTSOURCING....................................................................................................................... 24
IT CONTRACTS AND SLA’S.........................................................................................................................................24
VENDOR ASSESSMENT...............................................................................................................................................26
Process for vendor selection...........................................................................................................................26
Vendor selection criteria.................................................................................................................................26
MANAGING IT TALENT..............................................................................................................................................26
How to organize the IT staff to maximize value.............................................................................................26
MODULE 10 STANDARDIZATION & INNOVATION..........................................................................................26
IT STANDARDIZATION...............................................................................................................................................26
INNOVATION...........................................................................................................................................................27
IT STRATEGY PLANNING............................................................................................................................................27
MODULE 11 RABOBANK............................................................................................................................... 28
TECHNOLOGY BUSINESS MANAGEMENT (TBM)............................................................................................................28
TBM Taxonomy overview................................................................................................................................28
Cost Pools layer...............................................................................................................................................28
IT Towers layer................................................................................................................................................28
Services layer...................................................................................................................................................29
PUBLIC CLOUD STRATEGY...........................................................................................................................................30
Challenges for application transformation.....................................................................................................30
, Module 1 Main role of CIO: Aligning IT with business
Strategic Alignment Model (SAM)
Business Strategy <-> IT Strategy
| |
Business Operation <-> IT Operation
CIO’s are in charge of aligning the components connected with the red lines
Business Strategy: A long term plan of actions for business.
Business Operation: How the business is operated.
IT Strategy: A long term plan of actions for IS/IT.
IT Operation: How IS/IT are operated.
Business Operation
Organizations often operate by developing, maintaining and enforcing organizational charts and business
processes.
Organizational chart: Shows the structure of an organization in terms of control, power and chain of
commands. (organisatiestructuur) Board of Directors; CEO; COO; CFO; CMO; CIO.
1. Board of directors:
A group of people elected to represent shareholders; Monitor a company
o Prevent illegal activities
o Create value (check if the company is on the right track to create revenue for the
shareholders)
o Threats
Advise the CEO in decision making; Make decisions about major issues:
o Hiring/firing senior executives
o Ratifying annual budget
o Merging with other companies
Create general policies
2. Chief Executive Officer (CEO)
Highest ranking executive in a company; Appointed by the board
The public face of the company; Makes major corporate decisions
o About operations and resources in the company
o Setting long-term goals
3. Chief Operating Officer (COO)
Often operated second in the chain of commands
Oversees the day-to-day activities of business
Executes the company’s business plans
4. Chief Financial Officer (CFO)
Head of financial management
Tracks cash flow
Creates financial reports
5. Chief Marketing Officer (CMO)
4P’s: Product, Price, Place, Promotion
6. Chief Information Officer (CIO)
The highest level of IT executives or manager in a business
Salaries ranged from 150k to 250k in 2014
The focus of our course
Business processes
Process: A series of actions taken in order to achieve a particular end
Business process: A process designed for or used by an organization
...................................................................................................................................................................... 2
STRATEGIC ALIGNMENT MODEL (SAM)........................................................................................................................3
BUSINESS OPERATION.................................................................................................................................................3
IT OPERATION...........................................................................................................................................................4
BUSINESS STRATEGY...................................................................................................................................................5
IS/IT STRATEGY.........................................................................................................................................................6
ALIGNMENT TYPES......................................................................................................................................................7
Strategic Alignment..........................................................................................................................................7
IT Alignment......................................................................................................................................................8
Operational (mis)alignment..............................................................................................................................8
MODULE 2 CIO COMPETENCE......................................................................................................................... 8
UNDERSTANDING THEORIES.........................................................................................................................................8
CIO COMPETENCIES...................................................................................................................................................8
Business competence........................................................................................................................................8
IT competence...................................................................................................................................................9
IDENTIFYING MISSION-CRITICAL RESOURCES....................................................................................................................9
MODULE 3 COST AND VALUE OF IT............................................................................................................... 10
IT COST..................................................................................................................................................................10
Chargeback system.........................................................................................................................................10
Non-chargeback systems................................................................................................................................10
Types of chargeback systems: cost centers....................................................................................................11
Types of chargeback systems: profit centers..................................................................................................11
IT VALUE................................................................................................................................................................12
IT Value Creation model..................................................................................................................................12
Components....................................................................................................................................................12
Business process performance measures.......................................................................................................12
Performance measures for operational excellence........................................................................................13
Performance measures for customer intimacy...............................................................................................13
Performance measures for product leadership..............................................................................................13
MODULE 4 STRATEGIC IT PROJECTS.............................................................................................................. 13
AGILE VS TRADITIONAL (WATERFALL) PROJECT MANAGEMENT.........................................................................................13
Project status review.......................................................................................................................................13
Two schools of IT Project Management..........................................................................................................13
Fixed vs. Variable components........................................................................................................................14
IT ARCHITECTURE AND PROJECT MANAGEMENT.............................................................................................................15
Spaghetti systems and agile PM.....................................................................................................................15
TERMINATE A PROJECT SUCCESSFULLY..........................................................................................................................15
De-escalation process.....................................................................................................................................15
Key roles in de-escalation process..................................................................................................................16
Bases of power in de-escalation process........................................................................................................16
MODULE 5 IT GOVERNANCE......................................................................................................................... 17
IT INTEGRATION STRATEGIES......................................................................................................................................17
IT integration capability..................................................................................................................................18
IT infrastructure flexibility...............................................................................................................................18
IT GOVERNANCE......................................................................................................................................................18
IT governance types........................................................................................................................................18
IT Governance Archetypes..............................................................................................................................18
IT Governance matrix......................................................................................................................................19
BOARD’S IT GOVERNANCE.........................................................................................................................................19
, Boards ITG Role...............................................................................................................................................19
Boards ITG functions and mechanisms...........................................................................................................19
MODULE 6 IT RISK........................................................................................................................................ 20
IT risk from business perspective....................................................................................................................20
Preventing IT Risk............................................................................................................................................20
IT CRISIS RESPONSE..................................................................................................................................................21
Technical response..........................................................................................................................................21
Customer contact strategies...........................................................................................................................21
Defensive.........................................................................................................................................................22
Accommodative..............................................................................................................................................22
Moderation.....................................................................................................................................................22
Image renewal................................................................................................................................................22
MODULE 8 COMMUNICATION & SOCIAL MEDIA........................................................................................... 22
TRUST IN CIO.........................................................................................................................................................22
MANAGING BLOCKERS..............................................................................................................................................22
EMERGING TECHNOLOGIES.........................................................................................................................................22
SOCIAL MEDIA POLICY...............................................................................................................................................24
MODULE 9 IT OUTSOURCING....................................................................................................................... 24
IT CONTRACTS AND SLA’S.........................................................................................................................................24
VENDOR ASSESSMENT...............................................................................................................................................26
Process for vendor selection...........................................................................................................................26
Vendor selection criteria.................................................................................................................................26
MANAGING IT TALENT..............................................................................................................................................26
How to organize the IT staff to maximize value.............................................................................................26
MODULE 10 STANDARDIZATION & INNOVATION..........................................................................................26
IT STANDARDIZATION...............................................................................................................................................26
INNOVATION...........................................................................................................................................................27
IT STRATEGY PLANNING............................................................................................................................................27
MODULE 11 RABOBANK............................................................................................................................... 28
TECHNOLOGY BUSINESS MANAGEMENT (TBM)............................................................................................................28
TBM Taxonomy overview................................................................................................................................28
Cost Pools layer...............................................................................................................................................28
IT Towers layer................................................................................................................................................28
Services layer...................................................................................................................................................29
PUBLIC CLOUD STRATEGY...........................................................................................................................................30
Challenges for application transformation.....................................................................................................30
, Module 1 Main role of CIO: Aligning IT with business
Strategic Alignment Model (SAM)
Business Strategy <-> IT Strategy
| |
Business Operation <-> IT Operation
CIO’s are in charge of aligning the components connected with the red lines
Business Strategy: A long term plan of actions for business.
Business Operation: How the business is operated.
IT Strategy: A long term plan of actions for IS/IT.
IT Operation: How IS/IT are operated.
Business Operation
Organizations often operate by developing, maintaining and enforcing organizational charts and business
processes.
Organizational chart: Shows the structure of an organization in terms of control, power and chain of
commands. (organisatiestructuur) Board of Directors; CEO; COO; CFO; CMO; CIO.
1. Board of directors:
A group of people elected to represent shareholders; Monitor a company
o Prevent illegal activities
o Create value (check if the company is on the right track to create revenue for the
shareholders)
o Threats
Advise the CEO in decision making; Make decisions about major issues:
o Hiring/firing senior executives
o Ratifying annual budget
o Merging with other companies
Create general policies
2. Chief Executive Officer (CEO)
Highest ranking executive in a company; Appointed by the board
The public face of the company; Makes major corporate decisions
o About operations and resources in the company
o Setting long-term goals
3. Chief Operating Officer (COO)
Often operated second in the chain of commands
Oversees the day-to-day activities of business
Executes the company’s business plans
4. Chief Financial Officer (CFO)
Head of financial management
Tracks cash flow
Creates financial reports
5. Chief Marketing Officer (CMO)
4P’s: Product, Price, Place, Promotion
6. Chief Information Officer (CIO)
The highest level of IT executives or manager in a business
Salaries ranged from 150k to 250k in 2014
The focus of our course
Business processes
Process: A series of actions taken in order to achieve a particular end
Business process: A process designed for or used by an organization
