USPS SSA Window Comprehensive
Exam Graded A+ (Verified)
How long are money orders good for? - ANSWER-FOREVER
How long can you hold your mail for? - ANSWER-min of 3 days no more than 30
How long is a permanent forward kept on file? - ANSWER-18 months
How many bait money orders do you have? - ANSWER-3
How many day do you have to verify info on a new PO Box rental - ANSWER-3 days
How many forms of ID do you need to rent a PO Box? - ANSWER-2 - One photo and
one with proof of address
How many keys do you get when you rent a PO Box? - ANSWER-2
How much are you allowed to be short in your drawer - ANSWER-$10 or 10%
How much cash are you accountable for in your drawer? - ANSWER-$100
how much cash back can you get? - ANSWER-$50 in increments of $10
How much insurance can you purchase? - ANSWER-up to $5000
How often do the retail floor get restocked - ANSWER-2 a week
How often do you need to do your 1412 (end of day report) - ANSWER-daily and sign
with ink
How often is the Retail digest published - ANSWER-bi-weekly
How often is your drawer audited - ANSWER-quarterly
If you rent a PO box on the 16th of July when is your 6 month renewal due again? -
ANSWER-January
If your in a market dominant area, do you pay a deposit for your PO Box keys? -
ANSWER-Yes
PO Boxes can be rented for how many months at a time - ANSWER-3 months (auto
pay) 6 months, 12 months
, Up to what amount can a registered item be insured for? - ANSWER-$25000
What are our Premium services we offer - ANSWER-Priority Mail express, Priority Mail,
Insurance and PO Boxes
What are some additional services that the post office offers - ANSWER-Selective
Services, Passports, Duck Stamps,
What are some calming words? - ANSWER-I'm sorry... that sounds so frustrating, let
me help
What are some of the USPS retail communicators? - ANSWER-Postal Bulletin, Retail
marketing, Retail Digest, and Postal Merchandiser guide
What are some trigger words? - ANSWER-you need to.. its not my problem, I cant/wont
What are the 3 P's? - ANSWER-Personal, Professional, Postal
What are the benefits of renting a PO Box - ANSWER-Faster delivery services, 24/7
access, affordable, private
What are the characteristics for Dimensional Weight Pricing - ANSWER-Priority, Zone
5-8 and is more than a Cubic foot
What are the color of the money orders? - ANSWER-Green (domestic) Pink
(international)
What can you not purchase with a credit card? - ANSWER-Money orders, payment to
DOS for passports employee debt, trust funds, etc
What do you get with Priority mail - ANSWER-2-3 day delivery, $50 free insurance and
tracking
What do you get with Priority Mail Express? - ANSWER-$100 insurance, 1-2 day
delivery Guarantee, Tracking
What do you get with USPS Tracking? - ANSWER-Day and time of delivery
what is a certificate of mailing - ANSWER-proof of mailing
what is a firm hold out? - ANSWER-business that received 50 plus letters daily, set up
and cancelled by postmaster
What is a IRC (International Reply Coupon)? - ANSWER-a prepaid coupon use to
purchase stamp equivalent of current postage rate to other country
Exam Graded A+ (Verified)
How long are money orders good for? - ANSWER-FOREVER
How long can you hold your mail for? - ANSWER-min of 3 days no more than 30
How long is a permanent forward kept on file? - ANSWER-18 months
How many bait money orders do you have? - ANSWER-3
How many day do you have to verify info on a new PO Box rental - ANSWER-3 days
How many forms of ID do you need to rent a PO Box? - ANSWER-2 - One photo and
one with proof of address
How many keys do you get when you rent a PO Box? - ANSWER-2
How much are you allowed to be short in your drawer - ANSWER-$10 or 10%
How much cash are you accountable for in your drawer? - ANSWER-$100
how much cash back can you get? - ANSWER-$50 in increments of $10
How much insurance can you purchase? - ANSWER-up to $5000
How often do the retail floor get restocked - ANSWER-2 a week
How often do you need to do your 1412 (end of day report) - ANSWER-daily and sign
with ink
How often is the Retail digest published - ANSWER-bi-weekly
How often is your drawer audited - ANSWER-quarterly
If you rent a PO box on the 16th of July when is your 6 month renewal due again? -
ANSWER-January
If your in a market dominant area, do you pay a deposit for your PO Box keys? -
ANSWER-Yes
PO Boxes can be rented for how many months at a time - ANSWER-3 months (auto
pay) 6 months, 12 months
, Up to what amount can a registered item be insured for? - ANSWER-$25000
What are our Premium services we offer - ANSWER-Priority Mail express, Priority Mail,
Insurance and PO Boxes
What are some additional services that the post office offers - ANSWER-Selective
Services, Passports, Duck Stamps,
What are some calming words? - ANSWER-I'm sorry... that sounds so frustrating, let
me help
What are some of the USPS retail communicators? - ANSWER-Postal Bulletin, Retail
marketing, Retail Digest, and Postal Merchandiser guide
What are some trigger words? - ANSWER-you need to.. its not my problem, I cant/wont
What are the 3 P's? - ANSWER-Personal, Professional, Postal
What are the benefits of renting a PO Box - ANSWER-Faster delivery services, 24/7
access, affordable, private
What are the characteristics for Dimensional Weight Pricing - ANSWER-Priority, Zone
5-8 and is more than a Cubic foot
What are the color of the money orders? - ANSWER-Green (domestic) Pink
(international)
What can you not purchase with a credit card? - ANSWER-Money orders, payment to
DOS for passports employee debt, trust funds, etc
What do you get with Priority mail - ANSWER-2-3 day delivery, $50 free insurance and
tracking
What do you get with Priority Mail Express? - ANSWER-$100 insurance, 1-2 day
delivery Guarantee, Tracking
What do you get with USPS Tracking? - ANSWER-Day and time of delivery
what is a certificate of mailing - ANSWER-proof of mailing
what is a firm hold out? - ANSWER-business that received 50 plus letters daily, set up
and cancelled by postmaster
What is a IRC (International Reply Coupon)? - ANSWER-a prepaid coupon use to
purchase stamp equivalent of current postage rate to other country
