GEB Exam 3 Trammell questions with
verified correct answers
T or F: since US is a low context culture, they prefer no cushioning regarding bad news. - correct
answer ✔✔ False, when it comes to bad new most people prefer a little bit of cushioning
What are the aims of a negative news message? - correct answer ✔✔ 1. Selling the bad news
2. Emphasizing the positive
3. Making it clear
4. Protecting you and the firm
What is the Indirect Plan for negative news? - correct answer ✔✔ 1. Buffer Paragraph
2. The Explanation
3. The Bad News
4. The Alternative
5. The Closing
What are some Legal Problems to avoid regarding negative news? - correct answer ✔✔ 1.
Overly negative and abusive language
2. Overly careless language
3. The Nice guy approach
What are some Buffer Strategies? - correct answer ✔✔ 1. Appreciation
2. Agreement
3. Compliment
, 4. Specific fact
5. Good News/Best News
What are the 3 Basics of the Buffer Paragraph? - correct answer ✔✔ 1. Don't revel bad news
immediately
2. Don't make reader think good news will follow
3. Work well as transition into the explanation
What are some important suggestions regarding the explanation in negative news? - correct
answer ✔✔ 1. Be logical
2. Up beat language
3. No blanket statements
4. Don't blame others
What are some important suggestions regarding the breaking the bad news section in negative
news? - correct answer ✔✔ 1. Avoid the beginning and end of paragraph
2. Use compound or complex sentence
3. Use passive voice
4. Don't linger
What are some important suggestions regarding the alternative in negative news? - correct
answer ✔✔ Offer it in the same sentence, immediately after the bad news
What are some important suggestions regarding the closing in negative news? - correct answer
✔✔ 1. Close positively, and do not restate bad news.
2. Restate alternative
3. Perhaps offer freenbie
verified correct answers
T or F: since US is a low context culture, they prefer no cushioning regarding bad news. - correct
answer ✔✔ False, when it comes to bad new most people prefer a little bit of cushioning
What are the aims of a negative news message? - correct answer ✔✔ 1. Selling the bad news
2. Emphasizing the positive
3. Making it clear
4. Protecting you and the firm
What is the Indirect Plan for negative news? - correct answer ✔✔ 1. Buffer Paragraph
2. The Explanation
3. The Bad News
4. The Alternative
5. The Closing
What are some Legal Problems to avoid regarding negative news? - correct answer ✔✔ 1.
Overly negative and abusive language
2. Overly careless language
3. The Nice guy approach
What are some Buffer Strategies? - correct answer ✔✔ 1. Appreciation
2. Agreement
3. Compliment
, 4. Specific fact
5. Good News/Best News
What are the 3 Basics of the Buffer Paragraph? - correct answer ✔✔ 1. Don't revel bad news
immediately
2. Don't make reader think good news will follow
3. Work well as transition into the explanation
What are some important suggestions regarding the explanation in negative news? - correct
answer ✔✔ 1. Be logical
2. Up beat language
3. No blanket statements
4. Don't blame others
What are some important suggestions regarding the breaking the bad news section in negative
news? - correct answer ✔✔ 1. Avoid the beginning and end of paragraph
2. Use compound or complex sentence
3. Use passive voice
4. Don't linger
What are some important suggestions regarding the alternative in negative news? - correct
answer ✔✔ Offer it in the same sentence, immediately after the bad news
What are some important suggestions regarding the closing in negative news? - correct answer
✔✔ 1. Close positively, and do not restate bad news.
2. Restate alternative
3. Perhaps offer freenbie
