Genesys GCP-GCX Exam Dumps UPDATED ACTUAL Questions and
CORRECT Answers
1. Which of the following entities is used to ensure that Answer: D
people within your organization have the rights and
permissions that they need within Genesys Cloud CX?
A. Workgroups
B. Rooms
C. Groups
D. Roles
2. Which of the following are AND Evaluation Methods? Answer: ABC
(Choose three.)
A. All skills matching
B. Best available skills
C. Bullseye matching
D. Disregard skills
E. Agent availability
3. What is the distinguishing feature between queues Answer: C
and groups?
A. Queues can have agents as members, while groups
cannot.
B. Both queues and groups have the same ACD capa-
bilities.
C. Unlike groups, queues allow for more complex sce-
narios like skill-based routing.
D. Queues can be used in Architect flows, while groups
cannot.
4. Select the categories of ACD skills that can be added to Answer: A, C
a user or an interaction. (Choose two.)
A. Language
B. Roles
CORRECT Answers
1. Which of the following entities is used to ensure that Answer: D
people within your organization have the rights and
permissions that they need within Genesys Cloud CX?
A. Workgroups
B. Rooms
C. Groups
D. Roles
2. Which of the following are AND Evaluation Methods? Answer: ABC
(Choose three.)
A. All skills matching
B. Best available skills
C. Bullseye matching
D. Disregard skills
E. Agent availability
3. What is the distinguishing feature between queues Answer: C
and groups?
A. Queues can have agents as members, while groups
cannot.
B. Both queues and groups have the same ACD capa-
bilities.
C. Unlike groups, queues allow for more complex sce-
narios like skill-based routing.
D. Queues can be used in Architect flows, while groups
cannot.
4. Select the categories of ACD skills that can be added to Answer: A, C
a user or an interaction. (Choose two.)
A. Language
B. Roles
