Solution Manual For Fundamentals of Information Systems, 9th Edition
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© t2018 tCengage tLearning. tAll tRights tReserved. tMay tnot tbe tcopied, tscanned, tor tduplicated, tin twhole tor tin tpart, texcept tfor tuse tas
t permitted tin ta tlicense tdistributed twith ta tcertain tproduct tor tservice tor totherwise ton ta tpassword-protected twebsite tfor tclassroom tuse.
, Solution Manual For Fundamentals of Information Systems, 9th Edition
t t t t t t t t
t Solutions – Chapter 1 t t t
Critical Thinking Exercise t t
Kroger’s QueVision System Improves Customer Service Review
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Questions
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1. The QueVision system is an enterprise system.
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2. The two components that are missing are well-trained workers and better
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teamwork.
t
Critical Thinking Questions
t t
1. To address the concerns of the cashiers and baggers, the store manager should
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observe the checkout process and performance of cashiers and baggers for a few
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days before taking action.
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2. The manager should identify and put into place the full set of organizational
t t t t t t t t t t t t
complements. This cannot be done without observing where the system is failing.
t t t t t t t t t t t t
Critical Thinking Exercise t t
Reducing New Product Stockouts at Coles Review
t t t t t t
Questions
t
1. One benefit of virtual teams is that they enable organizations to enlist the best
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people in different geographical regions to solve important organizational
t t t t t t t t t
problems. Another benefit is that they provide the ability to staff a team with
t t t t t t t t t t t t t t
people who have a range of experience and knowledge that stems from a variety of
t t t t t t t t t t t t t t t
professional experiences and cultural backgrounds.
t t t t t
2. Virtual organization members must be sensitive to the different cultures and
t t t t t t t t t t
practices of the various team members to avoid misunderstandings that can
t t t t t t t t t t t
destroy team chemistry.
t t t
Critical Thinking Questions
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1. Student responses will vary. Student should provide a paragraph briefly outlining
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background and experience.
t t t
© t2018 tCengage tLearning. tAll tRights tReserved. tMay tnot tbe tcopied, tscanned, tor tduplicated, tin twhole tor tin tpart, texcept tfor tuse tas
t permitted tin ta tlicense tdistributed twith ta tcertain tproduct tor tservice tor totherwise ton ta tpassword-protected twebsite tfor tclassroom tuse.
,Solution Manual For Fundamentals of Information Systems, 9th Edition
t t t t t t t t
2. Student responses may vary. Communications are greatly improved when
t t t t t t t t
participants can see one another and pick up facial expressions and body language. I
t t t t t t t t t t t t t t
would recommend initial face-to-face meetings while the team is forming and
t t t t t t t t t t t
defining goals, roles, and expectations on how its members will work together. It
t t t t t t t t t t t t t
helps if virtual team members take the time to get to know one another by sharing
t t t t t t t t t t t t t t t t
experiences and personal background information.
t t t t t
Review Questions t
1. Data is the raw material from which information is composed. Information
t t t t t t t t t t
includes a context for the data. Knowledge is an awareness of how to apply the
t t t t t t t t t t t t t t t
information.
t
2. The student can list any six of the following attributes that describe the quality of
t t t t t t t t t t t t t t
data: t
Characteristics Definitions
Accessible Information should be easily accessible by authorized t t t t t t
users so they can obtain it in the right format and at
t t t t t t t t t t t t
the right time to meet their needs.
t t t t t t
Accurate Accurate information is error free. In some cases, t t t t t t t
inaccurate information is generated because
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inaccurate data is fed into the transformation process.
t t t t t t t t
This is commonly called garbage in, garbage out
t t t t t t t
(GIGO).
t
Complete Complete information contains all the important facts. t t t t t t
For example, an investment report that does not
t t t t t t t t
include all important costs is not complete.t t t t t t
Economical Information should also be relatively economical to t t t t t t
produce. Decision makers must always balance the value t t t t t t t
of information with the cost of producing it.
t t t t t t t t
© t2018 tCengage tLearning. tAll tRights tReserved. tMay tnot tbe tcopied, tscanned, tor tduplicated, tin twhole tor tin tpart, texcept tfor tuse tas
t permitted tin ta tlicense tdistributed twith ta tcertain tproduct tor tservice tor totherwise ton ta tpassword-protected twebsite tfor tclassroom tuse.
, Solution Manual For Fundamentals of Information Systems, 9th Edition
t t t t t t t t
Flexible Flexible information can be used for a variety of t t t t t t t t
purposes. For example, information on how much
t t t t t t t
inventory is on hand for a particular part can be used by
t t t t t t t t t t t t
a sales representative in closing a sale, by
t t t t t t t t
a production manager to determine whether more
t t t t t t
inventory is needed, and by a financial executive
t t t t t t t t
to determine the total value the company has invested
t t t t t t t t
in inventory. t
Relevant Relevant information is important to the decision t t t t t t
maker. Information showing that lumber prices might
t t t t t t t
drop is probably not relevant to a computer chip
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manufacturer.
Reliable Reliable information can be trusted by users. In many t t t t t t t t
cases, the reliability of the information depends on the
t t t t t t t t t
reliability of the data-collection method. In other
t t t t t t t
instances, reliability depends on the source of the
t t t t t t t t
information. A rumor from an unknown source that oil t t t t t t t t
prices might go up may not be reliable.
t t t t t t t t
Secure Information should be secure from access by t t t t t t
unauthorized users. t
Simple Information should be simple, not complex. t t t t t
Sophisticated and detailed information might not be
t t t t t t t
needed. In fact, too much information can cause
t t t t t t t t
information overload, whereby a decision maker has
t t t t t t t
too much information and is unable to determine what
t t t t t t t t
is really important.
t t t
Timely Timely information is delivered when it is needed. t t t t t t t
Knowing last week’s weather conditions will not help t t t t t t t
when trying to decide what coat to wear today.
t t t t t t t t t
Verifiable Information should be verifiable. This means that you t t t t t t t
can check it to make sure it is correct, perhaps by
t t t t t t t t t t t
checking many sources for the same information. t t t t t t
3. An information system is a set of interrelated elements or components that collect
t t t t t t t t t t t t
(input), manipulate and store (process), and disseminate (output) data and
t t t t t t t t t t
information and provide a feedback mechanism to meet an objective. In
t t t t t t t t t t t
information systems, feedback is information from the system that is used to make
t t t t t t t t t t t t t
changes to input or processing activities.
t t t t t t
4. The components of computer-based information system (CBIS) include hardware,
t t t t t t t t
software, databases, networks, people, and procedures.
t t t t t t
© t2018 tCengage tLearning. tAll tRights tReserved. tMay tnot tbe tcopied, tscanned, tor tduplicated, tin twhole tor tin tpart, texcept tfor tuse tas
t permitted tin ta tlicense tdistributed twith ta tcertain tproduct tor tservice tor totherwise ton ta tpassword-protected twebsite tfor tclassroom tuse.
t t t t t t t t
© t2018 tCengage tLearning. tAll tRights tReserved. tMay tnot tbe tcopied, tscanned, tor tduplicated, tin twhole tor tin tpart, texcept tfor tuse tas
t permitted tin ta tlicense tdistributed twith ta tcertain tproduct tor tservice tor totherwise ton ta tpassword-protected twebsite tfor tclassroom tuse.
, Solution Manual For Fundamentals of Information Systems, 9th Edition
t t t t t t t t
t Solutions – Chapter 1 t t t
Critical Thinking Exercise t t
Kroger’s QueVision System Improves Customer Service Review
t t t t t t
Questions
t
1. The QueVision system is an enterprise system.
t t t t t t
2. The two components that are missing are well-trained workers and better
t t t t t t t t t t
teamwork.
t
Critical Thinking Questions
t t
1. To address the concerns of the cashiers and baggers, the store manager should
t t t t t t t t t t t t
observe the checkout process and performance of cashiers and baggers for a few
t t t t t t t t t t t t t
days before taking action.
t t t t
2. The manager should identify and put into place the full set of organizational
t t t t t t t t t t t t
complements. This cannot be done without observing where the system is failing.
t t t t t t t t t t t t
Critical Thinking Exercise t t
Reducing New Product Stockouts at Coles Review
t t t t t t
Questions
t
1. One benefit of virtual teams is that they enable organizations to enlist the best
t t t t t t t t t t t t t
people in different geographical regions to solve important organizational
t t t t t t t t t
problems. Another benefit is that they provide the ability to staff a team with
t t t t t t t t t t t t t t
people who have a range of experience and knowledge that stems from a variety of
t t t t t t t t t t t t t t t
professional experiences and cultural backgrounds.
t t t t t
2. Virtual organization members must be sensitive to the different cultures and
t t t t t t t t t t
practices of the various team members to avoid misunderstandings that can
t t t t t t t t t t t
destroy team chemistry.
t t t
Critical Thinking Questions
t t
1. Student responses will vary. Student should provide a paragraph briefly outlining
t t t t t t t t t t
background and experience.
t t t
© t2018 tCengage tLearning. tAll tRights tReserved. tMay tnot tbe tcopied, tscanned, tor tduplicated, tin twhole tor tin tpart, texcept tfor tuse tas
t permitted tin ta tlicense tdistributed twith ta tcertain tproduct tor tservice tor totherwise ton ta tpassword-protected twebsite tfor tclassroom tuse.
,Solution Manual For Fundamentals of Information Systems, 9th Edition
t t t t t t t t
2. Student responses may vary. Communications are greatly improved when
t t t t t t t t
participants can see one another and pick up facial expressions and body language. I
t t t t t t t t t t t t t t
would recommend initial face-to-face meetings while the team is forming and
t t t t t t t t t t t
defining goals, roles, and expectations on how its members will work together. It
t t t t t t t t t t t t t
helps if virtual team members take the time to get to know one another by sharing
t t t t t t t t t t t t t t t t
experiences and personal background information.
t t t t t
Review Questions t
1. Data is the raw material from which information is composed. Information
t t t t t t t t t t
includes a context for the data. Knowledge is an awareness of how to apply the
t t t t t t t t t t t t t t t
information.
t
2. The student can list any six of the following attributes that describe the quality of
t t t t t t t t t t t t t t
data: t
Characteristics Definitions
Accessible Information should be easily accessible by authorized t t t t t t
users so they can obtain it in the right format and at
t t t t t t t t t t t t
the right time to meet their needs.
t t t t t t
Accurate Accurate information is error free. In some cases, t t t t t t t
inaccurate information is generated because
t t t t t
inaccurate data is fed into the transformation process.
t t t t t t t t
This is commonly called garbage in, garbage out
t t t t t t t
(GIGO).
t
Complete Complete information contains all the important facts. t t t t t t
For example, an investment report that does not
t t t t t t t t
include all important costs is not complete.t t t t t t
Economical Information should also be relatively economical to t t t t t t
produce. Decision makers must always balance the value t t t t t t t
of information with the cost of producing it.
t t t t t t t t
© t2018 tCengage tLearning. tAll tRights tReserved. tMay tnot tbe tcopied, tscanned, tor tduplicated, tin twhole tor tin tpart, texcept tfor tuse tas
t permitted tin ta tlicense tdistributed twith ta tcertain tproduct tor tservice tor totherwise ton ta tpassword-protected twebsite tfor tclassroom tuse.
, Solution Manual For Fundamentals of Information Systems, 9th Edition
t t t t t t t t
Flexible Flexible information can be used for a variety of t t t t t t t t
purposes. For example, information on how much
t t t t t t t
inventory is on hand for a particular part can be used by
t t t t t t t t t t t t
a sales representative in closing a sale, by
t t t t t t t t
a production manager to determine whether more
t t t t t t
inventory is needed, and by a financial executive
t t t t t t t t
to determine the total value the company has invested
t t t t t t t t
in inventory. t
Relevant Relevant information is important to the decision t t t t t t
maker. Information showing that lumber prices might
t t t t t t t
drop is probably not relevant to a computer chip
t t t t t t t t t
manufacturer.
Reliable Reliable information can be trusted by users. In many t t t t t t t t
cases, the reliability of the information depends on the
t t t t t t t t t
reliability of the data-collection method. In other
t t t t t t t
instances, reliability depends on the source of the
t t t t t t t t
information. A rumor from an unknown source that oil t t t t t t t t
prices might go up may not be reliable.
t t t t t t t t
Secure Information should be secure from access by t t t t t t
unauthorized users. t
Simple Information should be simple, not complex. t t t t t
Sophisticated and detailed information might not be
t t t t t t t
needed. In fact, too much information can cause
t t t t t t t t
information overload, whereby a decision maker has
t t t t t t t
too much information and is unable to determine what
t t t t t t t t
is really important.
t t t
Timely Timely information is delivered when it is needed. t t t t t t t
Knowing last week’s weather conditions will not help t t t t t t t
when trying to decide what coat to wear today.
t t t t t t t t t
Verifiable Information should be verifiable. This means that you t t t t t t t
can check it to make sure it is correct, perhaps by
t t t t t t t t t t t
checking many sources for the same information. t t t t t t
3. An information system is a set of interrelated elements or components that collect
t t t t t t t t t t t t
(input), manipulate and store (process), and disseminate (output) data and
t t t t t t t t t t
information and provide a feedback mechanism to meet an objective. In
t t t t t t t t t t t
information systems, feedback is information from the system that is used to make
t t t t t t t t t t t t t
changes to input or processing activities.
t t t t t t
4. The components of computer-based information system (CBIS) include hardware,
t t t t t t t t
software, databases, networks, people, and procedures.
t t t t t t
© t2018 tCengage tLearning. tAll tRights tReserved. tMay tnot tbe tcopied, tscanned, tor tduplicated, tin twhole tor tin tpart, texcept tfor tuse tas
t permitted tin ta tlicense tdistributed twith ta tcertain tproduct tor tservice tor totherwise ton ta tpassword-protected twebsite tfor tclassroom tuse.
