Pass the USPS Clerk Exam: Sample Questions & Tips.
1.
2. Who does same duties as SSA but also sup- Sales and Services Distribution Associate
ports back office?
3. Who are responsible fo
, Pass the USPS Clerk Exam: Sample Questions & Tips.
ensuring that em- ployees are properly SSDA
trained
The supervisor
4. What are some barriers to effective listen-
ing?
noise, day dreaming, preoccupied, info
overload, environment, physical impair-
ment, lack of interest assumptions, defen-
siveness, evaluating and judging, clarifi-
5. What is the difference between verbal and cation planning your response.
nonverbal communication?
Verbal. Nonverbal, body language, facial
expressions
6. What is the minimum and maximum weight No minimum, maximum 70 lbs
of a package mailed priority mail?
7. Name 6 shipping services that the post of- priority mail express, priority mail, first
fice offers class package, ground, parcel return ser-
vice, international
8. how can you obtain a PME label Post Oflce online or kiosk
9. How many surcharges does the post office Balloon Price-OM, zone 1-4 20 lbs 84
have for our shipping services? Describe inches. Ground-zone 5-9 20 lbs over 84
each one inches. Dimensional Weight-PM zones
5-9 that exceed 1 cubic foot. Over-
sized-Ground 5-9 108 inches up to 130
10. How do you build customer relationships? Positive attitude, listening, communica-
tion, adapt to change, product knowl-
edge, listen to your customer, be the best
, Pass the USPS Clerk Exam: Sample Questions & Tips.
11. What are two types of communication? Verbal and non-verbal
12. Commercial base pricing incentives apply to postage only
what
13. What is the difference between HFPU and Hold for pick up-addressee receives a text
Post Office addressee? arrives at PO. addressee it is delivered to
the address by sender
14. Name the Six Retail Moments that Matter? First impression, Urgency, Clean, Pride In-
side, Transitioning to front, Solutions.
15. By federal law all Postal Service employees are Protect and preserve
mandated to do what with all mail while in our
custody?
16. What provides a convenient way for mer- Bulk Parcel Return Service
chant who send a large volume of parcels to
receive merchandise from their customers?
17. Who are considered business leaders and post master
community anchors that local contacts the
Postal Service needs to increase its share of
the shipping market
18. Who help customers identify mailing lobby assistant
needs ensures customers complete re-
quired forms before they reach the window,
and answers customer questions
19. Why is our Postal Brand important? customers have a choice. Retail is face
brand. Customers confidence see our
brand.
1.
2. Who does same duties as SSA but also sup- Sales and Services Distribution Associate
ports back office?
3. Who are responsible fo
, Pass the USPS Clerk Exam: Sample Questions & Tips.
ensuring that em- ployees are properly SSDA
trained
The supervisor
4. What are some barriers to effective listen-
ing?
noise, day dreaming, preoccupied, info
overload, environment, physical impair-
ment, lack of interest assumptions, defen-
siveness, evaluating and judging, clarifi-
5. What is the difference between verbal and cation planning your response.
nonverbal communication?
Verbal. Nonverbal, body language, facial
expressions
6. What is the minimum and maximum weight No minimum, maximum 70 lbs
of a package mailed priority mail?
7. Name 6 shipping services that the post of- priority mail express, priority mail, first
fice offers class package, ground, parcel return ser-
vice, international
8. how can you obtain a PME label Post Oflce online or kiosk
9. How many surcharges does the post office Balloon Price-OM, zone 1-4 20 lbs 84
have for our shipping services? Describe inches. Ground-zone 5-9 20 lbs over 84
each one inches. Dimensional Weight-PM zones
5-9 that exceed 1 cubic foot. Over-
sized-Ground 5-9 108 inches up to 130
10. How do you build customer relationships? Positive attitude, listening, communica-
tion, adapt to change, product knowl-
edge, listen to your customer, be the best
, Pass the USPS Clerk Exam: Sample Questions & Tips.
11. What are two types of communication? Verbal and non-verbal
12. Commercial base pricing incentives apply to postage only
what
13. What is the difference between HFPU and Hold for pick up-addressee receives a text
Post Office addressee? arrives at PO. addressee it is delivered to
the address by sender
14. Name the Six Retail Moments that Matter? First impression, Urgency, Clean, Pride In-
side, Transitioning to front, Solutions.
15. By federal law all Postal Service employees are Protect and preserve
mandated to do what with all mail while in our
custody?
16. What provides a convenient way for mer- Bulk Parcel Return Service
chant who send a large volume of parcels to
receive merchandise from their customers?
17. Who are considered business leaders and post master
community anchors that local contacts the
Postal Service needs to increase its share of
the shipping market
18. Who help customers identify mailing lobby assistant
needs ensures customers complete re-
quired forms before they reach the window,
and answers customer questions
19. Why is our Postal Brand important? customers have a choice. Retail is face
brand. Customers confidence see our
brand.
