CPSS STUDY GUIDE WITH ALL CORRECT & 100%
VERIFIED ANSWERS|ACTUAL COMPLETE EXAM|
ALREADY GRADED A+
What does an Excludes1 note mean in ICD-10? ✔Correct Answer-The code excluded should never
be used.
What is used at the end of an ICD-10 diagnosis code to indicate additional digits are required?
✔Correct Answer-Dashes
When coding services for eyelids, and the condition affects all four eyelids, separate codes must be
assigned for all four eyelids. ✔Correct Answer-False
In the Alphabetic Index, ______ are used to identify manifestation codes. ✔Correct Answer-
Brackets
In ICD-10, what is meant by a "family" of codes? ✔Correct Answer-Any 3-character category
The term used in ICD-10 to represent a consequence of a previous disease or injury is: ✔Correct
Answer-Sequela.
What is the maximum number of characters that an ICD-10 code can contain? ✔Correct Answer-7
When an Excludes2 note appears in ICD-10, it means: ✔Correct Answer-The two codes can be
reported together.
In ICD-10, a placeholder ______ is used to allow for future expansion in codes that require seven
digits. ✔Correct Answer-"X"
What was the biggest change in the structure of ICD-10 that did not exist in ICD-9 codes? ✔Correct
Answer-Laterality
What agency is responsible for oversight and compliance of ICD-10? ✔Correct Answer-Centers for
Medicare and Medicaid Services
For ambulatory surgery coding, always select the diagnosis code from the preoperative diagnosis
shown on the operative report. ✔Correct Answer-False
In ICD-10, the Diseases of Eye and Adnexa are included in Chapter _____. ✔Correct Answer-7
In ICD-10, the "A - Initial Encounter," "D - Subsequent Encounter," and "S - Sequela" are always
shown as the _____ character. ✔Correct Answer-7th
In ICD-10, the term "senile" cataract has been replaced with: ✔Correct Answer-Age-related
cataract
. How is a glaucoma stage reported in ICD-10? ✔Correct Answer-The stage must be identified by a
seventh-character numeric code
,In ICD-10, diagnosis codes should be assigned based on the diagnosis shown in the fee slip.
✔Correct Answer-False
What group is responsible for creating and publishing the ICD-10 codes? ✔Correct Answer-World
Health Organization
In ICD-10, the Tabular List is a list of: ✔Correct Answer-Codes arranged in chronological order.
The acronym "ICD" in ICD-10 stands for: ✔Correct Answer-International Classification of Diseases
In most cases, a patient's initial encounter with the practice is: ✔Correct Answer-By telephone.
Which of the following telephone techniques will help create a positive image for the practice?
✔Correct Answer-Implementing a two-ring rule. Always make sure the phone is answered before the
third ring. Acknowledging the caller by name. Minimizing customer hold time and frequently
returning to reassure the caller that he/she has not been forgotten.
If the recipient of a call is on the phone, it is best to alert the recipient that a call is holding, as the
call may be expected. ✔Correct Answer-True
The basic components of effective telephone communication include which of the following:
✔Correct Answer-Answering the telephone. Transferring calls.Placing calls on hold.
If you call a patient and reach his/her voicemail, it is best to only leave your name and phone number
✔Correct Answer-False
Which of the following is most important to meet patient demands and be successful in today's
highly competitive market? ✔Correct Answer-Respond to patient questions, concerns, or
complaints with a positive and professional attitude
A neutral tone of voice may be perceived to indicate the person is bored, tired, indifferent, detached,
or unenthusiastic ✔Correct Answer-True
Which of the following actions will help you portray a positive image on the telephone? ✔Correct
Answer-Focus on each caller with engaged listening. Use positive language and display kindness over
the phone. Replace negative thoughts with positive solutions-oriented ones.
It is best to use which of the following actions if you are on another call when the telephone rings:
✔Correct Answer-Ask permission of the existing caller to be placed on hold while you answer the
other telephone line.
Which of the following are traits of successful telephone staff? ✔Correct Answer-Putting a smile in
one's voice. Being authentic and sincere with all callers
The ciliary processes secrete fluid in the eye, which is called aqueous humor. ✔Correct Answer-
True
With age, the lens becomes thick, hard, and non-transparent, causing impaired sight. What is this
condition called? ✔Correct Answer-Cataract
, An area of the retina known as the macula provides the clearest and most detailed vision.
✔Correct Answer-True
Light enters the interior of the eye through the pupil. ✔Correct Answer-True
Choose the three layers of the tear film. ✔Correct Answer-Oily,Watery,Mucin
Which tissue regulates the amount of light entering the eye? ✔Correct Answer-Cornea
Which tissue is located at the back of the eye and converts light to electric impulses, which are
carried to the brain? ✔Correct Answer-Retina
Impaired drainage of the aqueous humor leads to a rise in intraocular pressure which can damage
the retinal nerves. What is this condition called? ✔Correct Answer-Glaucoma
The sclera is also referred to as which of the following? ✔Correct Answer-The white of the eye
The following are all true about a subconjunctival hemorrhage except: ✔Correct Answer-It usually
results in loss of vision.
The following is true of epiphora (excess tearing): ✔Correct Answer-. It is typically due to dry eyes.
The definition of "triage" is: ✔Correct Answer-A system establishing the order in which to carry out
acts of medical assistance in an emergency.
The most important condition to rule out in a case of painful lid swelling is:The most important
condition to rule out in a case of painful lid swelling is: ✔Correct Answer-Orbital cellulitis.
The following symptoms all warrant same-day evaluation except: ✔Correct Answer-Itching
In a penetrating injury to the eye: ✔Correct Answer-Instruct the patient to leave the object in the
eye.
Complications of blunt trauma to the eye include all except: ✔Correct Answer-Hyperopia
All of the following can cause flashing lights, except: ✔Correct Answer-Uveitis
A "Droopy Eyelid" is not an emergency unless accompanied by: ✔Correct Answer-Sudden vision
loss.
Diplopia.
Pain.
In a chemical splash injury, the first thing you should instruct the patient to do is: ✔Correct
Answer-. Immediately flush out the eye with water for 10-15 minutes.
The following symptoms can be scheduled in the next available time slot except: ✔Correct Answer-
Pain
The following are true of orbital cellulitis, except: ✔Correct Answer-It is more common than
preseptal cellulitis.
VERIFIED ANSWERS|ACTUAL COMPLETE EXAM|
ALREADY GRADED A+
What does an Excludes1 note mean in ICD-10? ✔Correct Answer-The code excluded should never
be used.
What is used at the end of an ICD-10 diagnosis code to indicate additional digits are required?
✔Correct Answer-Dashes
When coding services for eyelids, and the condition affects all four eyelids, separate codes must be
assigned for all four eyelids. ✔Correct Answer-False
In the Alphabetic Index, ______ are used to identify manifestation codes. ✔Correct Answer-
Brackets
In ICD-10, what is meant by a "family" of codes? ✔Correct Answer-Any 3-character category
The term used in ICD-10 to represent a consequence of a previous disease or injury is: ✔Correct
Answer-Sequela.
What is the maximum number of characters that an ICD-10 code can contain? ✔Correct Answer-7
When an Excludes2 note appears in ICD-10, it means: ✔Correct Answer-The two codes can be
reported together.
In ICD-10, a placeholder ______ is used to allow for future expansion in codes that require seven
digits. ✔Correct Answer-"X"
What was the biggest change in the structure of ICD-10 that did not exist in ICD-9 codes? ✔Correct
Answer-Laterality
What agency is responsible for oversight and compliance of ICD-10? ✔Correct Answer-Centers for
Medicare and Medicaid Services
For ambulatory surgery coding, always select the diagnosis code from the preoperative diagnosis
shown on the operative report. ✔Correct Answer-False
In ICD-10, the Diseases of Eye and Adnexa are included in Chapter _____. ✔Correct Answer-7
In ICD-10, the "A - Initial Encounter," "D - Subsequent Encounter," and "S - Sequela" are always
shown as the _____ character. ✔Correct Answer-7th
In ICD-10, the term "senile" cataract has been replaced with: ✔Correct Answer-Age-related
cataract
. How is a glaucoma stage reported in ICD-10? ✔Correct Answer-The stage must be identified by a
seventh-character numeric code
,In ICD-10, diagnosis codes should be assigned based on the diagnosis shown in the fee slip.
✔Correct Answer-False
What group is responsible for creating and publishing the ICD-10 codes? ✔Correct Answer-World
Health Organization
In ICD-10, the Tabular List is a list of: ✔Correct Answer-Codes arranged in chronological order.
The acronym "ICD" in ICD-10 stands for: ✔Correct Answer-International Classification of Diseases
In most cases, a patient's initial encounter with the practice is: ✔Correct Answer-By telephone.
Which of the following telephone techniques will help create a positive image for the practice?
✔Correct Answer-Implementing a two-ring rule. Always make sure the phone is answered before the
third ring. Acknowledging the caller by name. Minimizing customer hold time and frequently
returning to reassure the caller that he/she has not been forgotten.
If the recipient of a call is on the phone, it is best to alert the recipient that a call is holding, as the
call may be expected. ✔Correct Answer-True
The basic components of effective telephone communication include which of the following:
✔Correct Answer-Answering the telephone. Transferring calls.Placing calls on hold.
If you call a patient and reach his/her voicemail, it is best to only leave your name and phone number
✔Correct Answer-False
Which of the following is most important to meet patient demands and be successful in today's
highly competitive market? ✔Correct Answer-Respond to patient questions, concerns, or
complaints with a positive and professional attitude
A neutral tone of voice may be perceived to indicate the person is bored, tired, indifferent, detached,
or unenthusiastic ✔Correct Answer-True
Which of the following actions will help you portray a positive image on the telephone? ✔Correct
Answer-Focus on each caller with engaged listening. Use positive language and display kindness over
the phone. Replace negative thoughts with positive solutions-oriented ones.
It is best to use which of the following actions if you are on another call when the telephone rings:
✔Correct Answer-Ask permission of the existing caller to be placed on hold while you answer the
other telephone line.
Which of the following are traits of successful telephone staff? ✔Correct Answer-Putting a smile in
one's voice. Being authentic and sincere with all callers
The ciliary processes secrete fluid in the eye, which is called aqueous humor. ✔Correct Answer-
True
With age, the lens becomes thick, hard, and non-transparent, causing impaired sight. What is this
condition called? ✔Correct Answer-Cataract
, An area of the retina known as the macula provides the clearest and most detailed vision.
✔Correct Answer-True
Light enters the interior of the eye through the pupil. ✔Correct Answer-True
Choose the three layers of the tear film. ✔Correct Answer-Oily,Watery,Mucin
Which tissue regulates the amount of light entering the eye? ✔Correct Answer-Cornea
Which tissue is located at the back of the eye and converts light to electric impulses, which are
carried to the brain? ✔Correct Answer-Retina
Impaired drainage of the aqueous humor leads to a rise in intraocular pressure which can damage
the retinal nerves. What is this condition called? ✔Correct Answer-Glaucoma
The sclera is also referred to as which of the following? ✔Correct Answer-The white of the eye
The following are all true about a subconjunctival hemorrhage except: ✔Correct Answer-It usually
results in loss of vision.
The following is true of epiphora (excess tearing): ✔Correct Answer-. It is typically due to dry eyes.
The definition of "triage" is: ✔Correct Answer-A system establishing the order in which to carry out
acts of medical assistance in an emergency.
The most important condition to rule out in a case of painful lid swelling is:The most important
condition to rule out in a case of painful lid swelling is: ✔Correct Answer-Orbital cellulitis.
The following symptoms all warrant same-day evaluation except: ✔Correct Answer-Itching
In a penetrating injury to the eye: ✔Correct Answer-Instruct the patient to leave the object in the
eye.
Complications of blunt trauma to the eye include all except: ✔Correct Answer-Hyperopia
All of the following can cause flashing lights, except: ✔Correct Answer-Uveitis
A "Droopy Eyelid" is not an emergency unless accompanied by: ✔Correct Answer-Sudden vision
loss.
Diplopia.
Pain.
In a chemical splash injury, the first thing you should instruct the patient to do is: ✔Correct
Answer-. Immediately flush out the eye with water for 10-15 minutes.
The following symptoms can be scheduled in the next available time slot except: ✔Correct Answer-
Pain
The following are true of orbital cellulitis, except: ✔Correct Answer-It is more common than
preseptal cellulitis.
