Southwest Airlines Professional Communications Certification Test Questions and Answers Fully Solved Latest Update

Southwest Airlines Professional Communications Certification Test Questions and Answers Fully Solved Latest Update Which of the following is NOT a resource to use when you do not understand the main idea of a reading assignment? - Answers Spark Notes Which of the following is described as the most important way to solidify understanding of a concept according to the presentation? - Answers Usage Which of the following is NOT a question to ask when using context to determine the meaning of an unfamiliar word? - Answers Are there any drawings in the text which provide illustrations for the word? Which of the following is a true statement describing concept mapping? - Answers It illustrates visual relationships between terms Which of the following is NOT a true statement? - Answers Standardized tests only test low-frequency, difficult words In the word "inconceivable," which of the following is the root word? - Answers Conceive Which of the following describes circumlocution? - Answers To describe a single word by using multiple words which convey the same idea Which of the following is NOT a way to learn vocabulary terms? - Answers Googling Which of the following is NOT a strategy for learning unfamiliar words according to the presentation? - Answers Using standardized tests Which of the following is NOT a way to ensure you are taking effective notes? - Answers Writing notes after the event to ensure you pay attention during the lecture Which type of listening should be used when listening to a poem? - Answers Appreciative A _________ presentation should be used to sell a product. - Answers Persuasive In professional communication a ________ is best for a short message. - Answers Memo Which term is not part of the four Ps of marketing? - Answers Publication All of the following are fields of external communication except: - Answers Interviews _________ listening can also be called pseudo listening. - Answers False All of the following are parts of a report except: - Answers introduction James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination. - Answers Age In _______, the United States passed legislation prohibiting employers to discriminate against a person based on the grounds of race, religion, gender or ethnicity. - Answers 1964 All of the following are skills of public relations except: - Answers Selling Which of the following are the two types of listening? - Answers Active and passive Stephen and Joe are eating lunch together in the cafeteria. Joe asked Stephen how he did on his algebra test. Stephen answering Joe's question is an example of which of the following? - Answers Feedback Chris and Susan are discussing their plans for the football game tomorrow night over the telephone. Which of the following would the telephone be considered in the scenario? - Answers Channel Which of the following models of communication best describes simultaneous interpersonal communication? - Answers Transactional Model The technique used to influence attitudes toward a product, idea or issue is known as which of the following? - Answers Propaganda Which of the following models of communication can be applied to the communication process which takes place between humans and machines? - Answers Interactive Model Which of the following is the interchange of thoughts, opinions or information by speech, writing or signs? - Answers Communication Tyler and Kimberly are talking about which gift they should buy their parents for their anniversary. Tyler is not willing to compromise on his gift idea. This is an example of which of the following communication styles? - Answers Aggressive Hannah is giving a presentation to the class about the importance of eating healthy. The rest of the class are sitting at their desks while she is presenting her topic. Hannah's distance in relation to her classmates is known as which of the following? - Answers Proximity Which of the following involves selecting the appropriate channel of communication for the message delivery? - Answers Transmitting Sasha received a paper from her instructor with marks to correct grammar, spelling and punctuation. Which of the following describes the marks her instructor used to correct Sasha's paper? - Answers Editor's marks Which of the following describes the strategy of stating the most important information first, followed by the supporting information? - Answers Inverted pyramid Which of the following represents the inscription of information? - Answers Written Communication Marcus has a long list of things which need to be done today. He writes a memo to give the list to his employees. Instead of listing the tasks randomly, he rearranges the list to begin with the most important to the least important task. This is an example of which of the following? - Answers Priority sequence Which of the following is a presentation of the information through a layout or summary of a writing project? - Answers Outline Travis, Brandon's brother, is leaving for college this weekend. Which punctuation mark is used to set off the nonessential clause in this sentence? - Answers Comma Sarah is creating a project on smartphone use. She wants to apply studies on the effects of computer use to hypothesize about the effects of smartphone use. What method will she be using? - Answers Deductive Which of the following is punctuation used to offset quoted material? - Answers Quotation Marks Which of the following would be used after an interjection or command? - Answers Exclamation mark Which of the following involves recognizing patterns, clusters or trends of the given information? - Answers Organizing Which of the following is NOT an element of successful verbal communication? - Answers