Salesforce Certified Associate Exam Study Notes + Glossary Terms
Answere
Correctly!!!
1. This is the upgraded version of excel, Google Sheets What is the
Salesforce
and spreadsheets. This ecosystem allows you to check Ecosystem?
in with clients automatically based on where
they are in the customer journey.
This is a place where you will not have to worry
about losing customer data.
This is the leading CRM (Customer
Relationship Man- agement) provider with
many products to help serve your customer.
2. These permissions allow stakeholders to keep their What do the
Salesforce
deals, cases and opportunities private and away from security
permissions do?
others that do not have a need to see the information.
3. This is an example of an environment where you have What is a
Salesforce mul- your dedicated space yet you share internal
resources ti-tenant environment? with other 'tenants' within
your org. Everyone's per-
missions and objectives can all be different.
It defines the salesforce ecosystem.
4. These are real-world scenarios with questions What are Superbadges?
and playground challenges for specific
learning objec- tives.
5. These are week-long classes taught by other trailblaz- What is the
Trailhead
1/
51
, Salesforce Certified Associate Exam Study Notes + Glossary Terms
Answere
Correctly!!!
ers. Academy?
It is best to attend if sponsored by your
company
2/
51
, Salesforce Certified Associate Exam Study Notes + Glossary Terms
Answere
Correctly!!!
because it cost a couple of thousand dollars to
partic- ipate.
6. This is Salesforce's solution that connects all informa- What is
Salesforce Cus-
tion about the customer in an easy-to-access 9. This
system. product
is to
It is a way of connecting all the products enable
Salesforce has to create one holistic view of the compan
customer journey and experience. ies to
market
7. This product is the most fundamental cloud
to
that con- nects leads and opportunities. It
custom
provides info about the deals that are being
ers.
sold within your org. It con- tains every step
of the sales path. It keeps track
of
This product enables sales teams to manage cus-
potential
tomer data and sell effectively.
customers
8. This product is the second most common ’helps
cloud, with its biggest focus on customer them go
service and success. through
the sales
It focuses on deals with use cases, accounts and path. It
con- tacts. helps you
get to
For ex. an email can turn into a case that is know the
automated via phone, email or web chat. There
are some automa- tions for case resolution
within this cloud.
3/
51
, Salesforce Certified Associate Exam Study Notes + Glossary Terms
Answere
Correctly!!!
mer 360?
hat is the Salesforce Sales cloud?
hat is the Salesforce Service cloud?
hat is the Salesforce Marketing cloud?
4/
51
Answere
Correctly!!!
1. This is the upgraded version of excel, Google Sheets What is the
Salesforce
and spreadsheets. This ecosystem allows you to check Ecosystem?
in with clients automatically based on where
they are in the customer journey.
This is a place where you will not have to worry
about losing customer data.
This is the leading CRM (Customer
Relationship Man- agement) provider with
many products to help serve your customer.
2. These permissions allow stakeholders to keep their What do the
Salesforce
deals, cases and opportunities private and away from security
permissions do?
others that do not have a need to see the information.
3. This is an example of an environment where you have What is a
Salesforce mul- your dedicated space yet you share internal
resources ti-tenant environment? with other 'tenants' within
your org. Everyone's per-
missions and objectives can all be different.
It defines the salesforce ecosystem.
4. These are real-world scenarios with questions What are Superbadges?
and playground challenges for specific
learning objec- tives.
5. These are week-long classes taught by other trailblaz- What is the
Trailhead
1/
51
, Salesforce Certified Associate Exam Study Notes + Glossary Terms
Answere
Correctly!!!
ers. Academy?
It is best to attend if sponsored by your
company
2/
51
, Salesforce Certified Associate Exam Study Notes + Glossary Terms
Answere
Correctly!!!
because it cost a couple of thousand dollars to
partic- ipate.
6. This is Salesforce's solution that connects all informa- What is
Salesforce Cus-
tion about the customer in an easy-to-access 9. This
system. product
is to
It is a way of connecting all the products enable
Salesforce has to create one holistic view of the compan
customer journey and experience. ies to
market
7. This product is the most fundamental cloud
to
that con- nects leads and opportunities. It
custom
provides info about the deals that are being
ers.
sold within your org. It con- tains every step
of the sales path. It keeps track
of
This product enables sales teams to manage cus-
potential
tomer data and sell effectively.
customers
8. This product is the second most common ’helps
cloud, with its biggest focus on customer them go
service and success. through
the sales
It focuses on deals with use cases, accounts and path. It
con- tacts. helps you
get to
For ex. an email can turn into a case that is know the
automated via phone, email or web chat. There
are some automa- tions for case resolution
within this cloud.
3/
51
, Salesforce Certified Associate Exam Study Notes + Glossary Terms
Answere
Correctly!!!
mer 360?
hat is the Salesforce Sales cloud?
hat is the Salesforce Service cloud?
hat is the Salesforce Marketing cloud?
4/
51
