TEST BANK
FOR OPERATIONS MANAGEMENT STEVENSON
11TH EDITION |CHAPTER 1- 19
(Questions & Correct Answers 100% Verified)
TABLEOF CONTENTS
1. Management of Quality
2. Introduction to Operations Management
3. Competitiveness, Strategy, and Productivity
4. Forecasting
5. Product and Service Design
Supplement: Reliability
6. Strategic Capacity Planning for Products and Services
Supplement: Decision Theory
7. Process Selection and Facilities Layout
8. Work Design and Measurement
Supplement: Learning Curves
9. Location Planning and Analysis
Supplement: The Transportation Model
10. Quality Control
Supplement: Acceptance Sampling
11. Aggregate Planning and Master Scheduling
12. MRP and ERP
1|Page
,13. Inventory Management
14. JIT and Lean Operations
Supplement: Maintenance
15. Supply Chain Management
16. Scheduling
17. Project Management
18. Management of Waiting Lines
19. Linear Programming
CHAPTER 1: Quality Management
Quality Function Deployment is a model for incorporating customer input and feedback into product
development.
True
Quality deals not only products and services but also includes people, processes, and environments
True
The only way the U.S. can overcome business-related inhibitors is for the government to enact policies
that will reduce non-value-added costs to a minimum.
False
Joseph M. Juran is best known for the Seven Deadly Diseases.
False
U.S companies, mistakenly seeing quality as the issue, learned that quantity was the key to success in the
global marketplace.
2|Page
,False
The need to improve an organization's financial condition correlated directly with the process of making
and measuring quality improvements.
True
A nation's ability to compete in the global marketplace has a direct bearing on the quality of life of its
citizens.
True
In order to survive in a globally competitive environment, organizations must adopt a broad strategy that
gives them a sustainable competitive advantage.
True
Today's consumers define quality as being flawless and having all of the attributes they want in just the
way they want them.
True
According to the Three-Legged Stool of Total Quality, the seat of the stool is customer focus.
True
The total quality approach has which of the following characteristics?
A. Teamwork
B. Obsession with quantity
C. Confusion and poor leadership
D. One employee in charge
Teamwork
Customers want an excellent product or service from an organization that also provides:
A. The Deming Cycle
B. Quick fixes
C. Reliable delivery and after purchase support
D. Stamps
Reliable delivery and after purchase support
3|Page
, Which of the following functions is part of the Juran Trilogy?
A. Pareto Principle
B. Quality planning
C. Unity of purpose
D. Six Sigma Program
Quality Planning
Crosby's Quality Vaccine consists of three ingredients. Which of the following is not one of the three
ingredients?
A. Teamwork
B. Education
C. Determination
D. Implementation
Teamwork
Which of the following is a trend that will shape the future of quality management?
A. The Deming Cycle.
B. The Juran Trilogy.
C. Global economy.
D. Increasing global competition.
Increasing global competition.
Of the trends listed below, which one increases the level of globalization in business?
A. Growing irrelevance of distance.
B. Shifts in the interest rates.
C. Quality of the product.
D. Rise of small towns.
Quality of the product
Which of the following statements are considered true concerning the affects of global integration?
A. It has helped fuel economic growth throughout the industrialized world.
B. It can be the Achilles heel of economic growth.
C. Downturns in one country can now have a ripple effect that quickly spreads to other countries.
D. All of the above
4|Page
FOR OPERATIONS MANAGEMENT STEVENSON
11TH EDITION |CHAPTER 1- 19
(Questions & Correct Answers 100% Verified)
TABLEOF CONTENTS
1. Management of Quality
2. Introduction to Operations Management
3. Competitiveness, Strategy, and Productivity
4. Forecasting
5. Product and Service Design
Supplement: Reliability
6. Strategic Capacity Planning for Products and Services
Supplement: Decision Theory
7. Process Selection and Facilities Layout
8. Work Design and Measurement
Supplement: Learning Curves
9. Location Planning and Analysis
Supplement: The Transportation Model
10. Quality Control
Supplement: Acceptance Sampling
11. Aggregate Planning and Master Scheduling
12. MRP and ERP
1|Page
,13. Inventory Management
14. JIT and Lean Operations
Supplement: Maintenance
15. Supply Chain Management
16. Scheduling
17. Project Management
18. Management of Waiting Lines
19. Linear Programming
CHAPTER 1: Quality Management
Quality Function Deployment is a model for incorporating customer input and feedback into product
development.
True
Quality deals not only products and services but also includes people, processes, and environments
True
The only way the U.S. can overcome business-related inhibitors is for the government to enact policies
that will reduce non-value-added costs to a minimum.
False
Joseph M. Juran is best known for the Seven Deadly Diseases.
False
U.S companies, mistakenly seeing quality as the issue, learned that quantity was the key to success in the
global marketplace.
2|Page
,False
The need to improve an organization's financial condition correlated directly with the process of making
and measuring quality improvements.
True
A nation's ability to compete in the global marketplace has a direct bearing on the quality of life of its
citizens.
True
In order to survive in a globally competitive environment, organizations must adopt a broad strategy that
gives them a sustainable competitive advantage.
True
Today's consumers define quality as being flawless and having all of the attributes they want in just the
way they want them.
True
According to the Three-Legged Stool of Total Quality, the seat of the stool is customer focus.
True
The total quality approach has which of the following characteristics?
A. Teamwork
B. Obsession with quantity
C. Confusion and poor leadership
D. One employee in charge
Teamwork
Customers want an excellent product or service from an organization that also provides:
A. The Deming Cycle
B. Quick fixes
C. Reliable delivery and after purchase support
D. Stamps
Reliable delivery and after purchase support
3|Page
, Which of the following functions is part of the Juran Trilogy?
A. Pareto Principle
B. Quality planning
C. Unity of purpose
D. Six Sigma Program
Quality Planning
Crosby's Quality Vaccine consists of three ingredients. Which of the following is not one of the three
ingredients?
A. Teamwork
B. Education
C. Determination
D. Implementation
Teamwork
Which of the following is a trend that will shape the future of quality management?
A. The Deming Cycle.
B. The Juran Trilogy.
C. Global economy.
D. Increasing global competition.
Increasing global competition.
Of the trends listed below, which one increases the level of globalization in business?
A. Growing irrelevance of distance.
B. Shifts in the interest rates.
C. Quality of the product.
D. Rise of small towns.
Quality of the product
Which of the following statements are considered true concerning the affects of global integration?
A. It has helped fuel economic growth throughout the industrialized world.
B. It can be the Achilles heel of economic growth.
C. Downturns in one country can now have a ripple effect that quickly spreads to other countries.
D. All of the above
4|Page
