Level 2 3.1 PGM Test Golf Operations UPDATED ACTUAL
Questions and CORRECT Answers
1. What would a typical organizational chart of a golf Reporting relationships
operation show?
-Interdepartmental hierarchy
-Functional structure
-Reporting relationships
2. What should a manager consider when determining Business objectives
the number of employees needed to run an opera-
tion?
-Business objectives
-Interdepartmental areas
-Organization chart
-Training needs
3. What is the principal focus of golf operations? Implementing the busi-
ness plan
-Developing growth of the game initiatives
-Fostering interdepartmental communications
-Administering policies and procedures
-Implementing the business plan
4. How can a facility foster a culture of improvement? Encourage managerial
communications
-Establish clear employee guidelines
-Hire staff from competitors
-Encourage managerial communications
-Support the current environment
5. Which is a determinant of the complexity of a facility's Number of services of-
organization chart? fered
, Level 2 3.1 PGM Test Golf Operations UPDATED ACTUAL
Questions and CORRECT Answers
-Size of staff
-Size of market
-Number of services offered
-Number of courses
6. Self-assessments are an appropriate means for facility true
staff to align their personal goals with business goals.
True
False
7. Which is a management tool for defining the structure Policies and procedures
of the golf operation?
-Staff responsibility directory
-Mission statement
-Facility culture
-Policies and procedures
8. Which is an example of external staff training? Providing product knowl-
edge by a vendor
-Providing product knowledge by a vendor
-Cross-training with other departments
-Role-playing an equipment-selling scenario
-Reading trade publications for new trends
9. Which of the following is considered a tangible facility staff
resource?
-Location
-Staff
-Membership
-Culture
Questions and CORRECT Answers
1. What would a typical organizational chart of a golf Reporting relationships
operation show?
-Interdepartmental hierarchy
-Functional structure
-Reporting relationships
2. What should a manager consider when determining Business objectives
the number of employees needed to run an opera-
tion?
-Business objectives
-Interdepartmental areas
-Organization chart
-Training needs
3. What is the principal focus of golf operations? Implementing the busi-
ness plan
-Developing growth of the game initiatives
-Fostering interdepartmental communications
-Administering policies and procedures
-Implementing the business plan
4. How can a facility foster a culture of improvement? Encourage managerial
communications
-Establish clear employee guidelines
-Hire staff from competitors
-Encourage managerial communications
-Support the current environment
5. Which is a determinant of the complexity of a facility's Number of services of-
organization chart? fered
, Level 2 3.1 PGM Test Golf Operations UPDATED ACTUAL
Questions and CORRECT Answers
-Size of staff
-Size of market
-Number of services offered
-Number of courses
6. Self-assessments are an appropriate means for facility true
staff to align their personal goals with business goals.
True
False
7. Which is a management tool for defining the structure Policies and procedures
of the golf operation?
-Staff responsibility directory
-Mission statement
-Facility culture
-Policies and procedures
8. Which is an example of external staff training? Providing product knowl-
edge by a vendor
-Providing product knowledge by a vendor
-Cross-training with other departments
-Role-playing an equipment-selling scenario
-Reading trade publications for new trends
9. Which of the following is considered a tangible facility staff
resource?
-Location
-Staff
-Membership
-Culture
