WGU C208 UPDATED ACTUAL Questions and CORRECT Answers
1. Leadership Leadership is the process by which one person influences the thoughts, attitudes,
and behaviors of others
2. Organizational The act of making an organization something different from what it is or from what
Change it would be if left alone
3. Change Manage- The process of managing change in an organization
ment
4. Creativity The generation of new ideas by individuals and teams
5. Innovation The process by which an organization generates new ideas and converts them into
new products, business practices, and strategies that create value
6. Organizational The basic tacit assumptions about how the world is and ought to be that a group of
Culture people share and that determines their perceptions, thoughts, feelings, and their
overt behavior
7. Organizational Four types of cultures:
Culture
Assessment Clan, Adhocracy, Market, and Hierarchy
Model
8. Clan Culture Focus: Internal
Preference: Flexibility
Leadership: Mentor, Team builder
9. Adhocracy Cul- Focus: External
ture Preference: Flexibility
Leadership: Visionary, Entrepreneur
10. Market Culture Focus: External
Preference: Stability / Control
Leadership: Demanding, Market-driven
, 11. Hierarchy Culture Focus: Internal
Preference: Stability / Control
Leadership: Demanding, Market-driven
12. Cultural Web Used to understand and possibly change an organization's Culture
Six elements:
Stories
Rituals and Routines
Symbols
Organizational Structure
Control Systems
Power Structures
13. Cultural Web - Past events and what people talk about
Stories
14. Cultural Web - Rit- Daily behavior and actions that are considered approved
uals and Routines
15. Cultural Web - Logos, dress code, type of neighborhood, furnishings
Symbols
16. Cultural Web What is shown on an organization chart
- Organizational
Structure
17. Cultural Web - Things like finances, quality control, and rewards
Control Systems
18. Cultural Web Where the real power is in an organization, can be groups or one person
-Power Struc-
tures
1. Leadership Leadership is the process by which one person influences the thoughts, attitudes,
and behaviors of others
2. Organizational The act of making an organization something different from what it is or from what
Change it would be if left alone
3. Change Manage- The process of managing change in an organization
ment
4. Creativity The generation of new ideas by individuals and teams
5. Innovation The process by which an organization generates new ideas and converts them into
new products, business practices, and strategies that create value
6. Organizational The basic tacit assumptions about how the world is and ought to be that a group of
Culture people share and that determines their perceptions, thoughts, feelings, and their
overt behavior
7. Organizational Four types of cultures:
Culture
Assessment Clan, Adhocracy, Market, and Hierarchy
Model
8. Clan Culture Focus: Internal
Preference: Flexibility
Leadership: Mentor, Team builder
9. Adhocracy Cul- Focus: External
ture Preference: Flexibility
Leadership: Visionary, Entrepreneur
10. Market Culture Focus: External
Preference: Stability / Control
Leadership: Demanding, Market-driven
, 11. Hierarchy Culture Focus: Internal
Preference: Stability / Control
Leadership: Demanding, Market-driven
12. Cultural Web Used to understand and possibly change an organization's Culture
Six elements:
Stories
Rituals and Routines
Symbols
Organizational Structure
Control Systems
Power Structures
13. Cultural Web - Past events and what people talk about
Stories
14. Cultural Web - Rit- Daily behavior and actions that are considered approved
uals and Routines
15. Cultural Web - Logos, dress code, type of neighborhood, furnishings
Symbols
16. Cultural Web What is shown on an organization chart
- Organizational
Structure
17. Cultural Web - Things like finances, quality control, and rewards
Control Systems
18. Cultural Web Where the real power is in an organization, can be groups or one person
-Power Struc-
tures
