Page 1 of 20
CIW IBA Certification Test COMPLETE ACTUAL
Questions and Verified Solutions Latest Update
This Year
QUESTION: Evonka is listening to music from an online music provider (such as Pandora or
Jango). She builds a list of music preferences, including favorite songs. The music service then
suggests additional songs she might enjoy. The music provider is an example of a cloud-
computing application that uses a technology for collaborative filtering, which helps define the
list of songs available to listeners. Which term describes this technology? - ANSWER-Crowd
sourcing
QUESTION: You have just finished designing a Web site to support a charity organization's fund-
raising efforts. You need to meet with the board members to get their feedback and address
some questions before you implement the final design. The board members are dispersed
throughout the country and want to avoid spending charity funds on traveling to this meeting.
Which of the following solutions would best support the charity and provide you with an
opportunity to discuss the design as a group? - ANSWER-Plan a Web conference using a service
such as WebEx or GoToMeeting that supports screen sharing and phone conferencing.
QUESTION: Which of the following is used to help non-technical users collectively classify and
find information on a site? - ANSWER-Tagging
QUESTION: You received a text and a threatening voicemail from an angry customer who wants
to immediately discuss the shortcomings of a recently released product. You are about to walk
into a mandatory meeting with your top-level leadership team. Which of the following is your
, Page 2 of 20
best course of action? - ANSWER-Request that the customer send his complaints by e-mail,
knowing that any inappropriate communication will be well documented.
QUESTION: Raoul has received a file attachment from a known individual. H. has no reason to
expect files from this individual. Which of the following is an effective security strategy for
Raoul to take? - ANSWER-Before opening the attachment, call or send a text or instant message
to the individual to verify that he or she meant to send it.
QUESTION: You accidentally dropped your mobile phone, which was submerged in water and
no longer works. Upon replacing the phone with an upgraded unit you must reconfigure many
of the services. The instructions say that all you need to do is enter your e-mail address and the
unit will configure the e-mail client for you. Even though you have tried this several times, it
does not work. The mobile phone vendor says that because you are trying to sync your e-mail
account with an enterprise mail server, you will need to configure the e-mail client manually.
Which choice lists the information you will need to configure the e-mail client? - ANSWER-E-
mail address, SMTP, POP3, user name and password
QUESTION: Which is the preferred approach to communicate important action items in an e-
mail message to a co-worker? - ANSWER-List the action items in a numbered or bulleted list or
clarity.
QUESTION: You have 20 remote employees flying in to attend a corporate meeting. The
morning of travel day, the administrator tells you that the hotel reservations have changed.
What is the best way to send each traveling employee a quick message with the new hotel
information? - ANSWER-Send a text message with the hotel information to the mobile phone of
each traveler.
, Page 3 of 20
QUESTION: As a project manager, you have to balance three elements that compose the
project triangle. Suppose your customer requests that you add some new requirements to the
project when you are halfway through. If you agree to this request, how would it affect other
aspects of the project? - ANSWER-Cost of the project will increase.
QUESTION: You are expecting a very important file from a co-worker in a remote office to be
sent to you through e-mail. You finally call the co-worker and tell him that you have not
received the file.
H. informs you that he sent the file yesterday, but will send it again immediately. After some
time, you still have not received his e-mail message. You contact the Technical Support
department and ask them for help. After some investigation, Technical Support finds the e-mail
from your coworker with an attachment named salesnumbers.exe in the spam folder of your e-
mail client. What is the most likely reason that the e-mail message was filtered out? - ANSWER-
File attachments with an .exe extension may contain malicious code.
QUESTION: The App-A-Day company offers software applications for various topics. When a
customer purchases a desired application from the App-A-Day online store, he is directed to a
page where he can download the application directly. When the customer is redirected and
begins downloading the application, which specific standard protocol is most likely transferring
the application? - ANSWER-FTP
You opened an e-mail attachment and it launches a virus. The virus takes control of your system
and you are unable to run your anti-virus software. Which of the following is the best step for
you to take next? - ANSWER-Turn off your computer and reboot from a known, clean system
disk.
CIW IBA Certification Test COMPLETE ACTUAL
Questions and Verified Solutions Latest Update
This Year
QUESTION: Evonka is listening to music from an online music provider (such as Pandora or
Jango). She builds a list of music preferences, including favorite songs. The music service then
suggests additional songs she might enjoy. The music provider is an example of a cloud-
computing application that uses a technology for collaborative filtering, which helps define the
list of songs available to listeners. Which term describes this technology? - ANSWER-Crowd
sourcing
QUESTION: You have just finished designing a Web site to support a charity organization's fund-
raising efforts. You need to meet with the board members to get their feedback and address
some questions before you implement the final design. The board members are dispersed
throughout the country and want to avoid spending charity funds on traveling to this meeting.
Which of the following solutions would best support the charity and provide you with an
opportunity to discuss the design as a group? - ANSWER-Plan a Web conference using a service
such as WebEx or GoToMeeting that supports screen sharing and phone conferencing.
QUESTION: Which of the following is used to help non-technical users collectively classify and
find information on a site? - ANSWER-Tagging
QUESTION: You received a text and a threatening voicemail from an angry customer who wants
to immediately discuss the shortcomings of a recently released product. You are about to walk
into a mandatory meeting with your top-level leadership team. Which of the following is your
, Page 2 of 20
best course of action? - ANSWER-Request that the customer send his complaints by e-mail,
knowing that any inappropriate communication will be well documented.
QUESTION: Raoul has received a file attachment from a known individual. H. has no reason to
expect files from this individual. Which of the following is an effective security strategy for
Raoul to take? - ANSWER-Before opening the attachment, call or send a text or instant message
to the individual to verify that he or she meant to send it.
QUESTION: You accidentally dropped your mobile phone, which was submerged in water and
no longer works. Upon replacing the phone with an upgraded unit you must reconfigure many
of the services. The instructions say that all you need to do is enter your e-mail address and the
unit will configure the e-mail client for you. Even though you have tried this several times, it
does not work. The mobile phone vendor says that because you are trying to sync your e-mail
account with an enterprise mail server, you will need to configure the e-mail client manually.
Which choice lists the information you will need to configure the e-mail client? - ANSWER-E-
mail address, SMTP, POP3, user name and password
QUESTION: Which is the preferred approach to communicate important action items in an e-
mail message to a co-worker? - ANSWER-List the action items in a numbered or bulleted list or
clarity.
QUESTION: You have 20 remote employees flying in to attend a corporate meeting. The
morning of travel day, the administrator tells you that the hotel reservations have changed.
What is the best way to send each traveling employee a quick message with the new hotel
information? - ANSWER-Send a text message with the hotel information to the mobile phone of
each traveler.
, Page 3 of 20
QUESTION: As a project manager, you have to balance three elements that compose the
project triangle. Suppose your customer requests that you add some new requirements to the
project when you are halfway through. If you agree to this request, how would it affect other
aspects of the project? - ANSWER-Cost of the project will increase.
QUESTION: You are expecting a very important file from a co-worker in a remote office to be
sent to you through e-mail. You finally call the co-worker and tell him that you have not
received the file.
H. informs you that he sent the file yesterday, but will send it again immediately. After some
time, you still have not received his e-mail message. You contact the Technical Support
department and ask them for help. After some investigation, Technical Support finds the e-mail
from your coworker with an attachment named salesnumbers.exe in the spam folder of your e-
mail client. What is the most likely reason that the e-mail message was filtered out? - ANSWER-
File attachments with an .exe extension may contain malicious code.
QUESTION: The App-A-Day company offers software applications for various topics. When a
customer purchases a desired application from the App-A-Day online store, he is directed to a
page where he can download the application directly. When the customer is redirected and
begins downloading the application, which specific standard protocol is most likely transferring
the application? - ANSWER-FTP
You opened an e-mail attachment and it launches a virus. The virus takes control of your system
and you are unable to run your anti-virus software. Which of the following is the best step for
you to take next? - ANSWER-Turn off your computer and reboot from a known, clean system
disk.
