Rasmussen Spring 2021 Multidimensional Care vm vm vm vm vm
I Exam 1 vm vm
1. Verbal communication: exchange of information using words
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2. Nonverbal communication: exchange of information without the use of words; b
vm vm vm vm vm vm vm vm vm vm
dy language vm
3. Intrapersonal communication: self-talk; communication within a person
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4. Interpersonal communication: occurs between two or more people with a goal
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to exchange mes- sages
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5. SBAR: consistent, clear, structured, and easy-to-
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use method of communication between health care personnel; it organizes communication by the
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categories of:
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Situation, Background, Assessment, and Recommendations.
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6. Empathy: identifying with the way another person feels
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7. Humor: used as a healing strategy for nurses and patients when used appropriately.
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8. Open ended questions: allow a wide variety of responses.
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9. Close ended questions: limited choices of possible responses; yes or no
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10. Validating question or comment: validates what the nurse believes he or s
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e has heard or observed
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11. Clarifying question or comment: allows the nurse to gain an understandin
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of a patient's comment
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12. Reflective question or comment: involves repeating that the person has
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said or describing the persons feelings.
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13. Sequencing question or comment: used to place events in chronologic
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al order to investive a possible cause-ettect relationship between events
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14. Directing question or comment: nurse can gain additional information to c
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onsider in assessing the paitent's health status
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15. Assertive behavior: ability to stand up for oneself and others using open, hone
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st, and direct communi- cation
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16. Aggressive behavior: asserting one's rights in a negative manner that violates
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the rights of others
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17. Cliché: stereotyped, trite, or pat answer
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18. Incivility: rude, intimidating, and undesirable behavior directed at another person
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19. Bullying: anger and aggression towards others vm vm vm vm vm
20. Cultural assimilation: taking on the values of a dominant culture when a mino
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1vm/
vm41
, Rasmussen Spring 2021 Multidimensional Care
vm vm vm vm vm
I Exam 1
vm vm
rity group lives within a dominant group.
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21. Cultural blindness: when one ignores the ditterences and proceeds as though
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hey do not exist.
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22. Cultural competence: care is planned and implemented in a way that is se
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nsitive to the needs of individuals, families, and groups from diverse populations within
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society.
2vm/
vm41
, Rasmussen Spring 2021 Multidimensional Care vm vm vm vm vm
I Exam 1 vm vm
23. Cultural diversity: people of varying cultural background, racial and ethnic ori
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gin, religion, language, physical size, gender, sexual orientation, age, disability, socioeconomi
vm vm vm vm vm vm vm vm vm vm
c status, occupational status, and geographic location.
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24. Cultural imposition: the belief that everyone else should conform to your own
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belief system. vm
25. Culture: a shared system of beliefs, values, and behavioral expectations that provides
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social structure for living; shapes what is acceptable behavior for people in a specific group; lea
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rned by each new generation; may evolve over time; influences the way people of a group view
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themselves, have expectations, and behave in situations.
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26. Culture conflict: occurs when people become aware of culture ditterences, feel t
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hreatened, and respond by ridiculing the beliefs and traditions of others to make themselves
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feel more secure about their own values.
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27. Culture shock: the feelings a person may experience when placed in a ditterent
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ture perceived as strange.
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28. Ethnicity: a sense of identification with a collective cultural group, largely based o
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n the group's common heritage.
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29. Ethnocentrism: the belief that the ideas, beliefs, and practices of one's own cultu
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re are superior to those of another's culture.
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30. Race: based on specific physical characteristics such as skin pigmentation, body stature
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, facial features, and hair texture.
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31. Stereotyping: when one assumes that all members of a culture, ethnic group,
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mor race act alike; negative stereotyping includes racism, ageism, and sexism.
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32. Subculture: A large group of people who are members of the larger cultural
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group but who have certain ethnic, occupational, or physical characteristics that are not co
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mmon to the larger culture.
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33. Transcultural nursing: a nurse that has the knowledge and skills to adapt
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nursing care to cultural similarities and ditterences.
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34. African American: · Close & supportive extended-family relationships
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·Family, unity, loyalty, and cooperation are important.
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·Usually matriarchal vm
·Present oriented vm
·Highly respected members
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3vm/
vm41
, Rasmussen Spring 2021 Multidimensional Care
vm vm vm vm vm
I Exam 1 vm vm
·Highly religious
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·Use folk healing practices and home remedies for treating illness.
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35. Asian: · Welfare of family is valued above the person.
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·Extended families are common.
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·Ancestors are respected.
vm vm
4vm/
vm41
I Exam 1 vm vm
1. Verbal communication: exchange of information using words
vm vm vm vm vm vm
2. Nonverbal communication: exchange of information without the use of words; b
vm vm vm vm vm vm vm vm vm vm
dy language vm
3. Intrapersonal communication: self-talk; communication within a person
vm vm vm vm vm vm
4. Interpersonal communication: occurs between two or more people with a goal
vm vm vm vm vm vm vm vm vm vm vm
to exchange mes- sages
vm vm vm
5. SBAR: consistent, clear, structured, and easy-to-
vm vm vm vm vm
use method of communication between health care personnel; it organizes communication by the
vm vm vm vm vm vm vm vm vm vm vm vm
categories of:
vm vm
Situation, Background, Assessment, and Recommendations.
vm vm vm vm
6. Empathy: identifying with the way another person feels
vm vm vm vm vm vm vm
7. Humor: used as a healing strategy for nurses and patients when used appropriately.
vm vm vm vm vm vm vm vm vm vm vm vm
8. Open ended questions: allow a wide variety of responses.
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9. Close ended questions: limited choices of possible responses; yes or no
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10. Validating question or comment: validates what the nurse believes he or s
vm vm vm vm vm vm vm vm vm vm vm
e has heard or observed
vm vm vm vm
11. Clarifying question or comment: allows the nurse to gain an understandin
vm vm vm v m vm vm vm vm vm vm
of a patient's comment
m vm vm vm
12. Reflective question or comment: involves repeating that the person has
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said or describing the persons feelings.
vm vm vm vm vm
13. Sequencing question or comment: used to place events in chronologic
vm vm vm vm vm vm vm vm vm
al order to investive a possible cause-ettect relationship between events
vm vm vm vm vm vm vm vm vm
14. Directing question or comment: nurse can gain additional information to c
vm vm vm vm vm vm vm vm vm vm
onsider in assessing the paitent's health status
vm vm vm vm vm vm
15. Assertive behavior: ability to stand up for oneself and others using open, hone
vm vm vm vm vm vm vm vm vm vm vm vm
st, and direct communi- cation
vm vm vm vm
16. Aggressive behavior: asserting one's rights in a negative manner that violates
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the rights of others
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17. Cliché: stereotyped, trite, or pat answer
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18. Incivility: rude, intimidating, and undesirable behavior directed at another person
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19. Bullying: anger and aggression towards others vm vm vm vm vm
20. Cultural assimilation: taking on the values of a dominant culture when a mino
vm vm vm vm vm vm vm vm vm vm vm vm
1vm/
vm41
, Rasmussen Spring 2021 Multidimensional Care
vm vm vm vm vm
I Exam 1
vm vm
rity group lives within a dominant group.
vm vm vm vm vm vm
21. Cultural blindness: when one ignores the ditterences and proceeds as though
vm vm vm vm vm vm vm vm vm vm
hey do not exist.
vm vm vm
22. Cultural competence: care is planned and implemented in a way that is se
vm vm vm vm vm vm vm vm vm vm vm vm
nsitive to the needs of individuals, families, and groups from diverse populations within
vm vm vm vm vm vm vm vm vm vm vm vm vm
society.
2vm/
vm41
, Rasmussen Spring 2021 Multidimensional Care vm vm vm vm vm
I Exam 1 vm vm
23. Cultural diversity: people of varying cultural background, racial and ethnic ori
vm vm vm vm vm vm vm vm vm vm
gin, religion, language, physical size, gender, sexual orientation, age, disability, socioeconomi
vm vm vm vm vm vm vm vm vm vm
c status, occupational status, and geographic location.
vm vm vm vm vm vm
24. Cultural imposition: the belief that everyone else should conform to your own
vm vm vm vm vm vm vm vm vm vm vm
belief system. vm
25. Culture: a shared system of beliefs, values, and behavioral expectations that provides
vm vm vm vm vm vm vm vm vm vm vm vm
social structure for living; shapes what is acceptable behavior for people in a specific group; lea
vm vm vm vm vm vm vm vm vm vm vm vm vm vm vm
rned by each new generation; may evolve over time; influences the way people of a group view
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themselves, have expectations, and behave in situations.
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26. Culture conflict: occurs when people become aware of culture ditterences, feel t
vm vm vm vm vm vm vm vm vm vm vm
hreatened, and respond by ridiculing the beliefs and traditions of others to make themselves
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feel more secure about their own values.
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27. Culture shock: the feelings a person may experience when placed in a ditterent
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ture perceived as strange.
vm vm vm
28. Ethnicity: a sense of identification with a collective cultural group, largely based o
vm vm vm vm vm vm vm vm vm vm vm vm
n the group's common heritage.
vm vm vm vm
29. Ethnocentrism: the belief that the ideas, beliefs, and practices of one's own cultu
vm vm vm vm vm vm vm vm vm vm vm vm
re are superior to those of another's culture.
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30. Race: based on specific physical characteristics such as skin pigmentation, body stature
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, facial features, and hair texture.
vm vm vm vm vm
31. Stereotyping: when one assumes that all members of a culture, ethnic group,
vm vm vm vm vm vm vm vm vm vm vm v
mor race act alike; negative stereotyping includes racism, ageism, and sexism.
vm vm vm vm vm vm vm vm vm vm
32. Subculture: A large group of people who are members of the larger cultural
vm vm vm vm vm vm vm vm vm vm vm vm vm
group but who have certain ethnic, occupational, or physical characteristics that are not co
vm vm vm vm vm vm vm vm vm vm vm vm vm
mmon to the larger culture.
vm vm vm vm
33. Transcultural nursing: a nurse that has the knowledge and skills to adapt
vm vm vm vm vm vm vm vm vm vm vm vm
nursing care to cultural similarities and ditterences.
vm vm vm vm vm vm
34. African American: · Close & supportive extended-family relationships
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·Family, unity, loyalty, and cooperation are important.
vm vm vm vm vm vm
·Usually matriarchal vm
·Present oriented vm
·Highly respected members
vm vm
3vm/
vm41
, Rasmussen Spring 2021 Multidimensional Care
vm vm vm vm vm
I Exam 1 vm vm
·Highly religious
vm
·Use folk healing practices and home remedies for treating illness.
vm vm vm vm vm vm vm vm vm
35. Asian: · Welfare of family is valued above the person.
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·Extended families are common.
vm vm vm
·Ancestors are respected.
vm vm
4vm/
vm41
