SCM - FINAL EXAM COMPLETE QUESTIONS AND
CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+||BRAND
NEW!!
One hundred percent inspection
A.
catches all of the defective parts.
B.
means that only good parts will be shipped to a customer.
C.
means that every part is checked to see whether or not it is defective.
D.
is practical and an excellent fit for world-class manufacturers. - C
The American Society for Quality defines quality as
A.
how well a product fits patterns of consumer preferences.
B.
the totality of features and characteristics of a product or service that bears on its
ability to satisfy stated or implied needs.
C.
the degree of excellence at an acceptable price and the control of variability at an
acceptable cost.
D.
,even though it cannot be defined, you know what it is. - B
Which of the following statements is NOT true regarding the importance of the
role that an operations manager plays in addressing service quality?
A.
The operations manager should realize that the customer' expectations are the
standard against which the service is judged.
B.
The manager may be able to influence the quality of the service but has little
control over the customers' expectation.
C.
The tangible component of many services is important.
D.
Managers must expect exceptions. - B
To develop a standard or benchmark, firms need to start with
A.
forming a benchmark team.
B.
identifying benchmarking partners.
C.
collecting benchmarking information.
D.
determining what to benchmark. - D
, Which of the following TQM tools would be best suited for displaying the number
of students majoring in each business discipline?
A.
histogram
B.
cause-and-effect diagram
C.
flowchart
D.
scatter diagram - A
One use of inventory is
A.
to tightly synchronize a firm's production with its customers' demand.
B.
to provide a hedge against inflation.
C
to ensure that item cost is maximized.
D.
to tightly synchronize production and distribution processes. - B
Cycle counting
A.
increases annual inventory adjustments.
B.
CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+||BRAND
NEW!!
One hundred percent inspection
A.
catches all of the defective parts.
B.
means that only good parts will be shipped to a customer.
C.
means that every part is checked to see whether or not it is defective.
D.
is practical and an excellent fit for world-class manufacturers. - C
The American Society for Quality defines quality as
A.
how well a product fits patterns of consumer preferences.
B.
the totality of features and characteristics of a product or service that bears on its
ability to satisfy stated or implied needs.
C.
the degree of excellence at an acceptable price and the control of variability at an
acceptable cost.
D.
,even though it cannot be defined, you know what it is. - B
Which of the following statements is NOT true regarding the importance of the
role that an operations manager plays in addressing service quality?
A.
The operations manager should realize that the customer' expectations are the
standard against which the service is judged.
B.
The manager may be able to influence the quality of the service but has little
control over the customers' expectation.
C.
The tangible component of many services is important.
D.
Managers must expect exceptions. - B
To develop a standard or benchmark, firms need to start with
A.
forming a benchmark team.
B.
identifying benchmarking partners.
C.
collecting benchmarking information.
D.
determining what to benchmark. - D
, Which of the following TQM tools would be best suited for displaying the number
of students majoring in each business discipline?
A.
histogram
B.
cause-and-effect diagram
C.
flowchart
D.
scatter diagram - A
One use of inventory is
A.
to tightly synchronize a firm's production with its customers' demand.
B.
to provide a hedge against inflation.
C
to ensure that item cost is maximized.
D.
to tightly synchronize production and distribution processes. - B
Cycle counting
A.
increases annual inventory adjustments.
B.
