SCM - FINAL EXAM COMPLETE QUESTIONS AND
CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+||BRAND
NEW!!
One reason for studying operations and supply chain management (OSCM) is
which of the following?
A. OSCM is essential for understanding organizational behavior
B. Most business graduates do OSCM work regardless of their job title
C. All managers should understand the basic principles that guide the design of
transformation processes.
D. OSCM is a required course in all business degree programs
E. OSCM is the most rigorous business discipline - All managers should
understand the basic principles that guide the design of transformation processes.
The Goods-Services Continuum consists of which set of the following categories?
A. No goods, some goods, even mix, some service, no service
B. Pure goods, core goods, core services, pure services
C. No service, some service, good service, excellent service
D. Self-service, help desk service, face-to-face service, service-with-a-smile
E. None of these - Pure goods, core goods, core services, pure services
Which of the following are defined as core goods?
,A. Chemicals
B. Airlines
C. Data storage systems
D. Hotels
E. None of these - data storage systems
Current issues in OSCM do not include:
A. Coordinating relationships between organizations
B. Making senior management aware that OSCM can be a competitive weapon
C. Managing customer touch points
D. Increasing global supply chain employment - Increasing global supply
chain employment
. Which of the following are not listed in the text as jobs in OSCM?
A. Department store manager
B. Project manager
C. Hospital administrator
D. Data Center manager
E. Call center manager - -Data Center Manager
*Typical management and staff jobs in operations and supply chain management
do not list Data Center manager.
Which of the following is not a characteristic that distinguishes services from
goods?
,A. Service jobs are unskilled
B. A service is intangible
C. Services are perishable
D. Services are heterogeneous
E. None of these - Service jobs are unskilled
5. Which of the following is not a way that operations and supply processes are
categorized?
A. Planning
B. Returning
C. Delivering
D. Selecting
E. Making - -Selecting
*Operations and supply chain processes can be conveniently categorized as
planning, sourcing, making, delivering,
and returning
One of the "package of features" that make up a service is:
A. Appearance
B. Facilitating goods
C. Packaging
D. Cost
E. Implied use - facilitating goods
, Which of the following is not a measure of operations and supply chain
management efficiency used by Wall
Street?
A. Inventory turnover
B. Revenue per employee
C. Receivable turnover
D. Earnings per share
E. Asset turnover - earnings per share
Which of the following is a measure of operations and supply management
efficiency used by Wall Street?
A. Dividend payout ratio
B. Current ratio
C. Receivable turnover
D. Earnings per share growth
E. Financial leverage - -Earnings per share growth
Managing customer touch points becomes a concern under current issues in
OCSM when:
A. Complaints arise about shaking hands with customers in cultures that is
frowned upon.
B. Firms striving to become superefficient begin to scrimp on staffing and training
customer support personnel.
C. A firm has a workforce trained in specifically diverse situations and the correct
level of service may be hard to discern.
D. Firms market global products.
CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+||BRAND
NEW!!
One reason for studying operations and supply chain management (OSCM) is
which of the following?
A. OSCM is essential for understanding organizational behavior
B. Most business graduates do OSCM work regardless of their job title
C. All managers should understand the basic principles that guide the design of
transformation processes.
D. OSCM is a required course in all business degree programs
E. OSCM is the most rigorous business discipline - All managers should
understand the basic principles that guide the design of transformation processes.
The Goods-Services Continuum consists of which set of the following categories?
A. No goods, some goods, even mix, some service, no service
B. Pure goods, core goods, core services, pure services
C. No service, some service, good service, excellent service
D. Self-service, help desk service, face-to-face service, service-with-a-smile
E. None of these - Pure goods, core goods, core services, pure services
Which of the following are defined as core goods?
,A. Chemicals
B. Airlines
C. Data storage systems
D. Hotels
E. None of these - data storage systems
Current issues in OSCM do not include:
A. Coordinating relationships between organizations
B. Making senior management aware that OSCM can be a competitive weapon
C. Managing customer touch points
D. Increasing global supply chain employment - Increasing global supply
chain employment
. Which of the following are not listed in the text as jobs in OSCM?
A. Department store manager
B. Project manager
C. Hospital administrator
D. Data Center manager
E. Call center manager - -Data Center Manager
*Typical management and staff jobs in operations and supply chain management
do not list Data Center manager.
Which of the following is not a characteristic that distinguishes services from
goods?
,A. Service jobs are unskilled
B. A service is intangible
C. Services are perishable
D. Services are heterogeneous
E. None of these - Service jobs are unskilled
5. Which of the following is not a way that operations and supply processes are
categorized?
A. Planning
B. Returning
C. Delivering
D. Selecting
E. Making - -Selecting
*Operations and supply chain processes can be conveniently categorized as
planning, sourcing, making, delivering,
and returning
One of the "package of features" that make up a service is:
A. Appearance
B. Facilitating goods
C. Packaging
D. Cost
E. Implied use - facilitating goods
, Which of the following is not a measure of operations and supply chain
management efficiency used by Wall
Street?
A. Inventory turnover
B. Revenue per employee
C. Receivable turnover
D. Earnings per share
E. Asset turnover - earnings per share
Which of the following is a measure of operations and supply management
efficiency used by Wall Street?
A. Dividend payout ratio
B. Current ratio
C. Receivable turnover
D. Earnings per share growth
E. Financial leverage - -Earnings per share growth
Managing customer touch points becomes a concern under current issues in
OCSM when:
A. Complaints arise about shaking hands with customers in cultures that is
frowned upon.
B. Firms striving to become superefficient begin to scrimp on staffing and training
customer support personnel.
C. A firm has a workforce trained in specifically diverse situations and the correct
level of service may be hard to discern.
D. Firms market global products.
