C235 Training and Development WGU || A+ Score Secured.
360 Degree Review correct answers Receiving feedback from all those affected by the work of a
particular individual, including customers, suppliers, bosses, subordinates, peers, and others.
4 Cs correct answers Communication skills, collaboration skills, cognitive skills, and consulting
skills.
ABC Rule correct answers A way in which to deliver both positive and negative feedback that is
non-accusatory and non-inflammatory ("When you do A, then I feel B, and the organizational
consequences are C").
ADDIE Model correct answers A common framework for training and development where the
five steps in the model are Assessment, Design, Development, Implementation, and Evaluation.
ASTD Competency Model correct answers States the competencies needed by trainers and
facilitators, including "foundational" competencies, such as interpersonal skills (e.g.,
communicating effectively), business and management knowledge (e.g., thinking strategically),
and personal traits (e.g., adaptability).
Action Learning correct answers An approach to leadership development that integrates
classroom learning and on-the-job learning by working on real problems.
Adverse Impact correct answers A substantially different rate of selection in hiring, promotion or
other employment decision which works to the disadvantage of members of a race, sex or ethnic
group.
Affirmative Defense correct answers Supervisors are taught what sexual harassment is, how to
prevent it, and what to do in case an employee claims that he or she has been a victim of sexual
harassment.
,Alternation Rankins correct answers A ranking approach where a supervisor will identify the top
and bottom performers, remove their names from the group of ratees, and repeat this process
until all employees are ranked.
Action Plan correct answers A plan developed at the end of training to aid in transfer,
overcoming potential obstacles back at work, and avoiding relapse.
Asychroneous correct answers A type of e-learning in which students do not interact at the same
time, but whenever they are available.
Behavior Model Training correct answers One well-researched approach to developing leaders in
a classroom setting, particularly at the supervisory level.
Behavior Shaping correct answers Refers to the selective reinforcement of successfully
approximate performance of a target behavior until the target is achieved.
Behavior thinking correct answers If what a leader is doesn't seem to explain effectiveness,
perhaps it is what a leader does.
Behavior Objective correct answers Clearly states what a participant should be able to do at the
end of the program.
Behavioral Related Anchor Ranking Scales correct answers A ratings approach where several
dimensions of job performance are drawn from a job analysis and "anchored" at each of several
points with statements of behavior reflecting the level of performanc
Blended Learning correct answers All information and knowledge sharing that has been done in
class traditionally through lecture is "flipped" to an online environment and class time is used
instead for discussion, synthesis, and application.
, Build Up Aproach correct answers Strong experimental evidence at lower levels in the training
evaluation model was used to support the less direct and less conclusive evidence at the higher
levels of the model.
Buy or Build correct answers The decision organizations face relating to investments in selecting
new employees versus investments in training and development of current human resources.
CLO correct answers Chief Learning Officer, sometimes referred to as the CKO or "Chief
Knowledge Officer." This is a strategic position charged with thinking critically about the
organization's long-term needs for talent and how best to position the training and development
process within the broader framework of the organization's capabilities to fulfill customer needs
and fend off potential competitive rivals.
Career correct answers A series of work-related positions a person holds throughout life.
Career Development correct answers Doing both career management and career planning
together is sometimes called career development.
Career Management correct answers Doing both career management and career planning
together is sometimes called career development.
Career Planning correct answers How an individual views career moves in order to achieve life
goals, as well as discovering what knowledge, skills, abilities, or other characteristics need to be
developed over time in order to qualify for promotions and/or job changes that align with the
individuals desired direction.
Career Plateau correct answers Organizations are organized like pyramids and thus the higher up
you go the fewer positions there are above you. When employees have reached the level where
they have "topped out" they have hit a career plateau, where there is no more upward movement.
360 Degree Review correct answers Receiving feedback from all those affected by the work of a
particular individual, including customers, suppliers, bosses, subordinates, peers, and others.
4 Cs correct answers Communication skills, collaboration skills, cognitive skills, and consulting
skills.
ABC Rule correct answers A way in which to deliver both positive and negative feedback that is
non-accusatory and non-inflammatory ("When you do A, then I feel B, and the organizational
consequences are C").
ADDIE Model correct answers A common framework for training and development where the
five steps in the model are Assessment, Design, Development, Implementation, and Evaluation.
ASTD Competency Model correct answers States the competencies needed by trainers and
facilitators, including "foundational" competencies, such as interpersonal skills (e.g.,
communicating effectively), business and management knowledge (e.g., thinking strategically),
and personal traits (e.g., adaptability).
Action Learning correct answers An approach to leadership development that integrates
classroom learning and on-the-job learning by working on real problems.
Adverse Impact correct answers A substantially different rate of selection in hiring, promotion or
other employment decision which works to the disadvantage of members of a race, sex or ethnic
group.
Affirmative Defense correct answers Supervisors are taught what sexual harassment is, how to
prevent it, and what to do in case an employee claims that he or she has been a victim of sexual
harassment.
,Alternation Rankins correct answers A ranking approach where a supervisor will identify the top
and bottom performers, remove their names from the group of ratees, and repeat this process
until all employees are ranked.
Action Plan correct answers A plan developed at the end of training to aid in transfer,
overcoming potential obstacles back at work, and avoiding relapse.
Asychroneous correct answers A type of e-learning in which students do not interact at the same
time, but whenever they are available.
Behavior Model Training correct answers One well-researched approach to developing leaders in
a classroom setting, particularly at the supervisory level.
Behavior Shaping correct answers Refers to the selective reinforcement of successfully
approximate performance of a target behavior until the target is achieved.
Behavior thinking correct answers If what a leader is doesn't seem to explain effectiveness,
perhaps it is what a leader does.
Behavior Objective correct answers Clearly states what a participant should be able to do at the
end of the program.
Behavioral Related Anchor Ranking Scales correct answers A ratings approach where several
dimensions of job performance are drawn from a job analysis and "anchored" at each of several
points with statements of behavior reflecting the level of performanc
Blended Learning correct answers All information and knowledge sharing that has been done in
class traditionally through lecture is "flipped" to an online environment and class time is used
instead for discussion, synthesis, and application.
, Build Up Aproach correct answers Strong experimental evidence at lower levels in the training
evaluation model was used to support the less direct and less conclusive evidence at the higher
levels of the model.
Buy or Build correct answers The decision organizations face relating to investments in selecting
new employees versus investments in training and development of current human resources.
CLO correct answers Chief Learning Officer, sometimes referred to as the CKO or "Chief
Knowledge Officer." This is a strategic position charged with thinking critically about the
organization's long-term needs for talent and how best to position the training and development
process within the broader framework of the organization's capabilities to fulfill customer needs
and fend off potential competitive rivals.
Career correct answers A series of work-related positions a person holds throughout life.
Career Development correct answers Doing both career management and career planning
together is sometimes called career development.
Career Management correct answers Doing both career management and career planning
together is sometimes called career development.
Career Planning correct answers How an individual views career moves in order to achieve life
goals, as well as discovering what knowledge, skills, abilities, or other characteristics need to be
developed over time in order to qualify for promotions and/or job changes that align with the
individuals desired direction.
Career Plateau correct answers Organizations are organized like pyramids and thus the higher up
you go the fewer positions there are above you. When employees have reached the level where
they have "topped out" they have hit a career plateau, where there is no more upward movement.
