USPS EXAM 421 SSA ACADEMY 2025-2026 QUESTIONS & ANSWERS
_______________ surcharges are applied to First Class Mail when item is
polybagged or polywrapped - correct answer- Nonmachinable
2 types of accountability in the postal service include - correct answer-
Individual and segmented inventory
A change of address is valid for - correct answer- 18 months
A letter that is square instead of rectangular is considered - correct
answer- Non-machinable
A machinable parcel cannot weight more than - correct answer- 25lb
A parcel that weights more than 70lb is - correct answer-
Nonmailable
A Priority Mail Express customer is entitled to a refund if: - correct
answer- Delivered Late
A resource where mail processing categories can be found is the -
correct answer- DMM 101
,A single postal service international money order can never exceed? -
correct answer- $700
A unity where each SSA is assigned stamp stock and is accountable for
any losses is called - correct answer- Individual Accountability
A weekly publication designed to streamline communications between
headquarters and retail unit is the - correct answer- Retail Digest
Advance deposits must be remitted before - correct answer-
Excessive cash builds up in the SSA's till
All postal products and services can be purchased by credit card EXCEPT.
- correct answer- Money Orders
An active listening technique used to create a successful transaction is
called - correct answer- Clarifying
An optional, free daily preview of mailpieces to be delivered is called: -
correct answer- Informed Delivery
An organized workstation creates a more __________________
workpace - correct answer- Effiecient
,Any mailable item weighing _______ or less can be sent first class mail -
correct answer- 13 oz
Can customers visit to determine if an item is mailable - correct
answer- Yes, properly packaged
Can duck stamps be returned for a refund after purchase? - correct
answer- No, all sales final
Can you mail a knife - correct answer- Yes
Can you mail honey bees via surface? - correct answer- Yes
Can you mail strike anywhere matches internationally - correct answer-
No
Change of Address is valid for: - correct answer- 18 months
Collection of seasonal stamps for all cultures - correct answer-
Holiday stamps
Contains electronic versions of postal forms - correct answer- Pub
223 directives and firms catalog
, Contains information governing domestic mail services - correct
answer- DMM
Contains information governing international mail - correct answer-
IMM
Contains supplemental information within postal manuals - correct
answer- Handbooks
Correctly identifying non-machinable characteristics of First Class Mail
letters and applying correct pricing helps to protect - correct answer-
Revenue generation
Covers operational information such as retail, philatelic, or mail
processing. - correct answer- POM postal operational manual
Customer wants to mail fewer then 5000 flat sized to everyone in a
specific area. What would you offer? - correct answer- Every Door
Direct Mail (EDDM)
Customers in city delivery areas purchase postal products by ordering
through self addressed, postage paid envelopes or by phone - correct
answer- Stamps by mail/ phone
_______________ surcharges are applied to First Class Mail when item is
polybagged or polywrapped - correct answer- Nonmachinable
2 types of accountability in the postal service include - correct answer-
Individual and segmented inventory
A change of address is valid for - correct answer- 18 months
A letter that is square instead of rectangular is considered - correct
answer- Non-machinable
A machinable parcel cannot weight more than - correct answer- 25lb
A parcel that weights more than 70lb is - correct answer-
Nonmailable
A Priority Mail Express customer is entitled to a refund if: - correct
answer- Delivered Late
A resource where mail processing categories can be found is the -
correct answer- DMM 101
,A single postal service international money order can never exceed? -
correct answer- $700
A unity where each SSA is assigned stamp stock and is accountable for
any losses is called - correct answer- Individual Accountability
A weekly publication designed to streamline communications between
headquarters and retail unit is the - correct answer- Retail Digest
Advance deposits must be remitted before - correct answer-
Excessive cash builds up in the SSA's till
All postal products and services can be purchased by credit card EXCEPT.
- correct answer- Money Orders
An active listening technique used to create a successful transaction is
called - correct answer- Clarifying
An optional, free daily preview of mailpieces to be delivered is called: -
correct answer- Informed Delivery
An organized workstation creates a more __________________
workpace - correct answer- Effiecient
,Any mailable item weighing _______ or less can be sent first class mail -
correct answer- 13 oz
Can customers visit to determine if an item is mailable - correct
answer- Yes, properly packaged
Can duck stamps be returned for a refund after purchase? - correct
answer- No, all sales final
Can you mail a knife - correct answer- Yes
Can you mail honey bees via surface? - correct answer- Yes
Can you mail strike anywhere matches internationally - correct answer-
No
Change of Address is valid for: - correct answer- 18 months
Collection of seasonal stamps for all cultures - correct answer-
Holiday stamps
Contains electronic versions of postal forms - correct answer- Pub
223 directives and firms catalog
, Contains information governing domestic mail services - correct
answer- DMM
Contains information governing international mail - correct answer-
IMM
Contains supplemental information within postal manuals - correct
answer- Handbooks
Correctly identifying non-machinable characteristics of First Class Mail
letters and applying correct pricing helps to protect - correct answer-
Revenue generation
Covers operational information such as retail, philatelic, or mail
processing. - correct answer- POM postal operational manual
Customer wants to mail fewer then 5000 flat sized to everyone in a
specific area. What would you offer? - correct answer- Every Door
Direct Mail (EDDM)
Customers in city delivery areas purchase postal products by ordering
through self addressed, postage paid envelopes or by phone - correct
answer- Stamps by mail/ phone
