COM 229 EXAM 1 QUESTIONS AND ANSWERS
100% VERIFIED
what are the three kinds of flow in communication? - ANSWER 1) task-related
2) innovation related (new ideas)
3) Maintenance related (social topics that maintain human relationships)
vertical flow - ANSWER direction of communication from top to bottom or bottom to top
ex.) supervisors talking to subordinates and vice versa
horizontal flow - ANSWER employees at the same level of the organization talking
free flowing - ANSWER all organization members are encouraged to talk with everyone
what kind of flow do classical theories use? - ANSWER vertical flow downward
what is the mode of communication in classical communication - ANSWER primarily
written and mass communicative
what is the style of communication in classical approach? - ANSWER very formal (titles,
vocab, avoid slang and colloquial terms)
--> may also be seen in nonverbal com.
the illumination studies - ANSWER designed to determine the influence of lighting level
on worker productivity
the relay assembly test room studies - ANSWER isolated six women who assembled
telephone relay systems--> changes of incentive plans, rest pauses, temperature,
humidity, work hours, refreshments
the interview program - ANSWER goal was to learn about the impact of working
conditions on productivity but interviews found workers move interested in talking
about their feelings and attitude
the bank wiring room studies - ANSWER observations revealed that men developed
norms regarding the proper level of productivity and exerted social pressure on each
other to maintain that level
ex.) slow workers pressured to speed up
the Hawthorne effect - ANSWER the more attention you pay to individuals causes
changes in behaviors
, what is the order of Maslow's Hierarchy of needs? (bottom to top) - ANSWER 1.)
physiological needs
2.) safety needs
3.) social needs
4.) esteem needs
5.) self-actualization
human relations metaphor - ANSWER family
-relationships as central to our understanding of organizational functioning
human resources approach - ANSWER acknowledges contributions of classical and
human relations approach
-emphasis on the cognitive contributions employees make with their thoughts and ideas
human relations approach - ANSWER -focuses on the worker
-downplays management control and increasing worker's drive
-manager is still in control but are to motivate the worker to want to work more
The Hawthorne studies - ANSWER Elton Mayo
-started from Classical Management theory
-tries to figure out on an assembly line by dimming the lights as much as he could until it
disrupts activity
--> productivity went up because managers were paying attention to workers interests
McGregor's Theory X - ANSWER -minimal work is necessary
-worker prefers a list of responsibility
-motivated by external rewards (self-centered not focused on org)
-resists change because it means new responsibilities that take more than minimal work
-manager seeks to control workers
McGregors Theory Y - ANSWER -enjoys working (exercising creativity and ambition)
-seeks responsibility and advancement
-motivated by internal rewards (not only in it for the money)
100% VERIFIED
what are the three kinds of flow in communication? - ANSWER 1) task-related
2) innovation related (new ideas)
3) Maintenance related (social topics that maintain human relationships)
vertical flow - ANSWER direction of communication from top to bottom or bottom to top
ex.) supervisors talking to subordinates and vice versa
horizontal flow - ANSWER employees at the same level of the organization talking
free flowing - ANSWER all organization members are encouraged to talk with everyone
what kind of flow do classical theories use? - ANSWER vertical flow downward
what is the mode of communication in classical communication - ANSWER primarily
written and mass communicative
what is the style of communication in classical approach? - ANSWER very formal (titles,
vocab, avoid slang and colloquial terms)
--> may also be seen in nonverbal com.
the illumination studies - ANSWER designed to determine the influence of lighting level
on worker productivity
the relay assembly test room studies - ANSWER isolated six women who assembled
telephone relay systems--> changes of incentive plans, rest pauses, temperature,
humidity, work hours, refreshments
the interview program - ANSWER goal was to learn about the impact of working
conditions on productivity but interviews found workers move interested in talking
about their feelings and attitude
the bank wiring room studies - ANSWER observations revealed that men developed
norms regarding the proper level of productivity and exerted social pressure on each
other to maintain that level
ex.) slow workers pressured to speed up
the Hawthorne effect - ANSWER the more attention you pay to individuals causes
changes in behaviors
, what is the order of Maslow's Hierarchy of needs? (bottom to top) - ANSWER 1.)
physiological needs
2.) safety needs
3.) social needs
4.) esteem needs
5.) self-actualization
human relations metaphor - ANSWER family
-relationships as central to our understanding of organizational functioning
human resources approach - ANSWER acknowledges contributions of classical and
human relations approach
-emphasis on the cognitive contributions employees make with their thoughts and ideas
human relations approach - ANSWER -focuses on the worker
-downplays management control and increasing worker's drive
-manager is still in control but are to motivate the worker to want to work more
The Hawthorne studies - ANSWER Elton Mayo
-started from Classical Management theory
-tries to figure out on an assembly line by dimming the lights as much as he could until it
disrupts activity
--> productivity went up because managers were paying attention to workers interests
McGregor's Theory X - ANSWER -minimal work is necessary
-worker prefers a list of responsibility
-motivated by external rewards (self-centered not focused on org)
-resists change because it means new responsibilities that take more than minimal work
-manager seeks to control workers
McGregors Theory Y - ANSWER -enjoys working (exercising creativity and ambition)
-seeks responsibility and advancement
-motivated by internal rewards (not only in it for the money)
