Essentials of Organizational Behaviour, Second Canadian Edition by Stephen P. Robbins; Timothy A. Judge;
Katherine Breward, ISBN13: 9780135392942
Essentials of Organizational Behaviour, Second Canadian Edition by Stephen P. Robbins; Timothy A. Judge;
Katherine Breward, ISBN13: 9780135392942
,Essentials of Organizational Behaviour, Second Canadian Edition by Stephen P. Robbins; Timothy A. Judge;
Katherine Breward, ISBN13: 9780135392942
Essentials of Organizational Behaviour, Second Canadian Edition by Stephen P.
Robbins; Timothy A. Judge; Katherine Breward, ISBN13: 9780135392942
Chapter 1 What Is Organizational Behaviour?
1) Until the late 1980s, business school curricula emphasized the aspects of
management.
A) ethical
B) people
C) technical
D) human
E) global
Answer: C
Explanation: C) Until the late 1980s, business school curricula emphasized the technical aspects
of management, focusing on economics, accounting, finance, and quantitative techniques.
Course work in human behaviour and people skills received relatively less attention. Over the
past three decades, however, business faculty have come to realize the role that understanding
human behaviour plays in determining a manager's effectiveness, and required courses on
people skills have been added to many curricula.
Diff: 1 Type: MC AACSB:
Analytical Thinking Quest
Category: Concept
LO: 1.1 Discuss the importance of interpersonal skills in the workplace.
2) Which of the following is not a reason why business schools have begun to include classes on
organizational behaviour?
A) to increase manager effectiveness in organizations
B) to help organizations attract top quality employees
C) to expand organizations' consulting needs
D) to improve retention of quality workers
E) to help increase organizations'
profits Answer: C
Explanation: C) Understanding human behaviour plays an important role in determining a
manager's effectiveness. Developing managers' interpersonal skills helps organizations attract
and keep high-performing employees. Positive social relationships are associated with lower
stress at work and lower turnover. Finally, companies with reputations as good places to work
have been found to generate superior financial performance. Expanding a company's
consulting needs is not a positive reason to teach organizational behaviour.
Diff: 3 Type: MC AACSB:
Analytical Thinking Quest
Category: Concept
LO: 1.1 Discuss the importance of interpersonal skills in the workplace.
,Essentials of Organizational Behaviour, Second Canadian Edition by Stephen P. Robbins; Timothy A. Judge;
Katherine Breward, ISBN13: 9780135392942
3) There is a connection between companies which have and the incorporation
of organizational behaviour principles.
A) high turnover rates
B) specialized technical processes
C) superior financial performance
D) long-lasting CEOs
E) all of the above
Answer: C
Explanation: C) Companies such as Canadian Tire, Great West Life, 3M Canada, the Aboriginal
People's Television Network, Labatt Breweries, SaskTel, and RBC all have incorporated the
concepts of organizational behaviour and attribute it to their ability to generate high financial
outcomes.
Diff: 1 Type: MC AACSB:
Analytical Thinking Quest
Category: Concept
LO: 1.1 Discuss the importance of interpersonal skills in the workplace.
4) is the study of the impact that individuals, groups, and structure have on
behaviour within organizations.
A) Leadership
B) Organizational strategy
C) Performance management
D) Employee relations
E) Organizational
behaviour Answer: E
Explanation: E) Organizational behaviour is the field of study that investigates the impact that
individuals, groups, and structure have on behaviour within organizations, for the purpose of
applying such knowledge toward improving an organization's effectiveness.
Diff: 1 Type: MC AACSB:
Analytical Thinking Quest
Category: Concept
LO: 1.1 Discuss the importance of interpersonal skills in the workplace.
5) What are the three primary determinants of behaviour in organizations?
A) profit structure, organizational complexity, and job satisfaction
B) individuals, profit structure, and job satisfaction
C) individuals, groups, and job satisfaction
D) groups, structure, and profit structure
E) individuals, groups, and
structure Answer: E
Explanation: E) OB investigates the impact that individuals, groups, and structure have on
behaviour within organizations.
Diff: 2 Type: MC AACSB:
Analytical Thinking Quest
Category: Concept
LO: 1.1 Discuss the importance of interpersonal skills in the workplace.
, Essentials of Organizational Behaviour, Second Canadian Edition by Stephen P. Robbins; Timothy A. Judge;
Katherine Breward, ISBN13: 9780135392942
6) Which of the following is not a topic or concern related to OB?
A) turnover
B) leader behaviour
C) productivity
D) management
E) family behaviour
Answer: E
Explanation: E) OB is concerned specifically with employment-related situations such as jobs,
work, absenteeism, employment turnover, productivity, human performance, and management.
OB includes the core topics of motivation, leader behaviour and power, interpersonal
communication, group structure and processes, personality, emotions, values, attitude
development, perception, change processes, conflict and negotiation, and work design.
Diff: 1 Type: MC AACSB:
Analytical Thinking Quest
Category: Concept
LO: 1.1 Discuss the importance of interpersonal skills in the workplace.
7) Which of the following is not a core topic of organizational behaviour?
A) motivation
B) attitude development
C) conflict
D) resource allocation
E) work design
Answer: D
Explanation: D) OB includes the core topics of motivation, leader behaviour and power,
interpersonal communication, group structure and processes, personality, emotions, and values,
attitude development and perception, change processes, conflict and negotiation, and work
design. It does not include resource allocation.
Diff: 2 Type: MC AACSB:
Analytical Thinking Quest
Category: Concept
LO: 1.1 Discuss the importance of interpersonal skills in the workplace.
Katherine Breward, ISBN13: 9780135392942
Essentials of Organizational Behaviour, Second Canadian Edition by Stephen P. Robbins; Timothy A. Judge;
Katherine Breward, ISBN13: 9780135392942
,Essentials of Organizational Behaviour, Second Canadian Edition by Stephen P. Robbins; Timothy A. Judge;
Katherine Breward, ISBN13: 9780135392942
Essentials of Organizational Behaviour, Second Canadian Edition by Stephen P.
Robbins; Timothy A. Judge; Katherine Breward, ISBN13: 9780135392942
Chapter 1 What Is Organizational Behaviour?
1) Until the late 1980s, business school curricula emphasized the aspects of
management.
A) ethical
B) people
C) technical
D) human
E) global
Answer: C
Explanation: C) Until the late 1980s, business school curricula emphasized the technical aspects
of management, focusing on economics, accounting, finance, and quantitative techniques.
Course work in human behaviour and people skills received relatively less attention. Over the
past three decades, however, business faculty have come to realize the role that understanding
human behaviour plays in determining a manager's effectiveness, and required courses on
people skills have been added to many curricula.
Diff: 1 Type: MC AACSB:
Analytical Thinking Quest
Category: Concept
LO: 1.1 Discuss the importance of interpersonal skills in the workplace.
2) Which of the following is not a reason why business schools have begun to include classes on
organizational behaviour?
A) to increase manager effectiveness in organizations
B) to help organizations attract top quality employees
C) to expand organizations' consulting needs
D) to improve retention of quality workers
E) to help increase organizations'
profits Answer: C
Explanation: C) Understanding human behaviour plays an important role in determining a
manager's effectiveness. Developing managers' interpersonal skills helps organizations attract
and keep high-performing employees. Positive social relationships are associated with lower
stress at work and lower turnover. Finally, companies with reputations as good places to work
have been found to generate superior financial performance. Expanding a company's
consulting needs is not a positive reason to teach organizational behaviour.
Diff: 3 Type: MC AACSB:
Analytical Thinking Quest
Category: Concept
LO: 1.1 Discuss the importance of interpersonal skills in the workplace.
,Essentials of Organizational Behaviour, Second Canadian Edition by Stephen P. Robbins; Timothy A. Judge;
Katherine Breward, ISBN13: 9780135392942
3) There is a connection between companies which have and the incorporation
of organizational behaviour principles.
A) high turnover rates
B) specialized technical processes
C) superior financial performance
D) long-lasting CEOs
E) all of the above
Answer: C
Explanation: C) Companies such as Canadian Tire, Great West Life, 3M Canada, the Aboriginal
People's Television Network, Labatt Breweries, SaskTel, and RBC all have incorporated the
concepts of organizational behaviour and attribute it to their ability to generate high financial
outcomes.
Diff: 1 Type: MC AACSB:
Analytical Thinking Quest
Category: Concept
LO: 1.1 Discuss the importance of interpersonal skills in the workplace.
4) is the study of the impact that individuals, groups, and structure have on
behaviour within organizations.
A) Leadership
B) Organizational strategy
C) Performance management
D) Employee relations
E) Organizational
behaviour Answer: E
Explanation: E) Organizational behaviour is the field of study that investigates the impact that
individuals, groups, and structure have on behaviour within organizations, for the purpose of
applying such knowledge toward improving an organization's effectiveness.
Diff: 1 Type: MC AACSB:
Analytical Thinking Quest
Category: Concept
LO: 1.1 Discuss the importance of interpersonal skills in the workplace.
5) What are the three primary determinants of behaviour in organizations?
A) profit structure, organizational complexity, and job satisfaction
B) individuals, profit structure, and job satisfaction
C) individuals, groups, and job satisfaction
D) groups, structure, and profit structure
E) individuals, groups, and
structure Answer: E
Explanation: E) OB investigates the impact that individuals, groups, and structure have on
behaviour within organizations.
Diff: 2 Type: MC AACSB:
Analytical Thinking Quest
Category: Concept
LO: 1.1 Discuss the importance of interpersonal skills in the workplace.
, Essentials of Organizational Behaviour, Second Canadian Edition by Stephen P. Robbins; Timothy A. Judge;
Katherine Breward, ISBN13: 9780135392942
6) Which of the following is not a topic or concern related to OB?
A) turnover
B) leader behaviour
C) productivity
D) management
E) family behaviour
Answer: E
Explanation: E) OB is concerned specifically with employment-related situations such as jobs,
work, absenteeism, employment turnover, productivity, human performance, and management.
OB includes the core topics of motivation, leader behaviour and power, interpersonal
communication, group structure and processes, personality, emotions, values, attitude
development, perception, change processes, conflict and negotiation, and work design.
Diff: 1 Type: MC AACSB:
Analytical Thinking Quest
Category: Concept
LO: 1.1 Discuss the importance of interpersonal skills in the workplace.
7) Which of the following is not a core topic of organizational behaviour?
A) motivation
B) attitude development
C) conflict
D) resource allocation
E) work design
Answer: D
Explanation: D) OB includes the core topics of motivation, leader behaviour and power,
interpersonal communication, group structure and processes, personality, emotions, and values,
attitude development and perception, change processes, conflict and negotiation, and work
design. It does not include resource allocation.
Diff: 2 Type: MC AACSB:
Analytical Thinking Quest
Category: Concept
LO: 1.1 Discuss the importance of interpersonal skills in the workplace.
