Module 1: Windows Versions and Customer
Service/quick and easy study
Operating System (OS) - Software that controls a computer. An OS controls how system
resources are used, and it provides a user interface, a way of managing hardware and software,
and ways to work with files.
Graphical User Interface (GUI) - An interface that uses graphics as opposed to a
command-driven interface.
Windows 8.1 - A free update or release of the Windows 8 operating system. The edition
of choice for a laptop or desktop computer used in a home or small office. This edition supports
homegroups, but it doesn't support joining a domain or BitLocker Encryption.
Windows 10 - The latest Microsoft operating system for personal computers and tablets
and an upgrade to Windows 8.
Taskbar - A bar normally located at the bottom of the Windows desktop that displays
information about open programs and provides quick access to others.
Notification Area/ System Tray (Systray) - An area to the right of the taskbar that holds
the icons for running services; these services include the volume control and network
connectivity.
Live Tiles - On the Windows 10 Start menu or the Windows 8 Start screen, tiles used by
some apps to offer continuous real-time updates.
Cortana - A Windows 10 voice-enables digital assistant and search feature.
, Service - A program that run in the background to support or serve Windows or an
application.
File Explorer - The Windows 10/8 utility used to view and manage files and folders.
Pinning - Making a frequently used application more accessible by adding its icon to the
taskbar on the desktop.
Notepad - A text editing program.
Modern Interface/ Metro User Interface (Metro UI) - In Windows 10/8, an interface that
presents the Windows 10 live tiles and their apps or the Windows 8 Start screen to the user.
Task View - A Windows 10 feature used to create and manage multiple desktops.
Action Center - A tool in Windows 8/7 that lists errors and issues that need attention.
Start Screen - In Windows 8, a screen with tiles that represent lean apps, which use few
system resources and are designed for social media, social networking, and the novice end user.
Charm - A Windows 8 shortcut that appears in the charms bar.
Charms Bar - A menu that appears on the right side of any Windows 8 screen when you
move your pointer to the right corner.
Gadgets - A mini-app that appears on the Windows 7 desktop.
Service/quick and easy study
Operating System (OS) - Software that controls a computer. An OS controls how system
resources are used, and it provides a user interface, a way of managing hardware and software,
and ways to work with files.
Graphical User Interface (GUI) - An interface that uses graphics as opposed to a
command-driven interface.
Windows 8.1 - A free update or release of the Windows 8 operating system. The edition
of choice for a laptop or desktop computer used in a home or small office. This edition supports
homegroups, but it doesn't support joining a domain or BitLocker Encryption.
Windows 10 - The latest Microsoft operating system for personal computers and tablets
and an upgrade to Windows 8.
Taskbar - A bar normally located at the bottom of the Windows desktop that displays
information about open programs and provides quick access to others.
Notification Area/ System Tray (Systray) - An area to the right of the taskbar that holds
the icons for running services; these services include the volume control and network
connectivity.
Live Tiles - On the Windows 10 Start menu or the Windows 8 Start screen, tiles used by
some apps to offer continuous real-time updates.
Cortana - A Windows 10 voice-enables digital assistant and search feature.
, Service - A program that run in the background to support or serve Windows or an
application.
File Explorer - The Windows 10/8 utility used to view and manage files and folders.
Pinning - Making a frequently used application more accessible by adding its icon to the
taskbar on the desktop.
Notepad - A text editing program.
Modern Interface/ Metro User Interface (Metro UI) - In Windows 10/8, an interface that
presents the Windows 10 live tiles and their apps or the Windows 8 Start screen to the user.
Task View - A Windows 10 feature used to create and manage multiple desktops.
Action Center - A tool in Windows 8/7 that lists errors and issues that need attention.
Start Screen - In Windows 8, a screen with tiles that represent lean apps, which use few
system resources and are designed for social media, social networking, and the novice end user.
Charm - A Windows 8 shortcut that appears in the charms bar.
Charms Bar - A menu that appears on the right side of any Windows 8 screen when you
move your pointer to the right corner.
Gadgets - A mini-app that appears on the Windows 7 desktop.
