PGA 3.0 LEVEL 2 STUDY GUIDE COMPLETE SOLUTION!!
The vision, core values, and mission statement of a golf facility should be developed
concurrently with establishing a facility-wide business plan that includes concrete goals with
strategies for meeting them. (T/F) - (ANSWER)True
@#$%^&*()
What department is considered the core business unit of most facilities? - (ANSWER)Golf
Operations
Policies and procedures are port of which support element of the golf operation's organization? -
(ANSWER)Systems
What is the most accurate description of the relationship between the facility's business plan and
the golf operation? - (ANSWER)Golf Operation is very core and center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual - (ANSWER)
What combination of interaction strategies would be the first choice for promoting a positive
facility-wide culture? - (ANSWER)Involving and Supporting
From a functional perspective, a vendor is what kind of resource? - (ANSWER)Financial
What must exist for a facility to have a positive culture? - (ANSWER)Resources
What would a typical organizational chart of a golf operation show? - (ANSWER)Staff roles and
the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart? -
(ANSWER)Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size of facility, number of
services offered, type of facility, mission - (ANSWER)
Staff is considered a tangible facility resource? (T/F) - (ANSWER)True
What intangible resource is key to enabling and facilitating peak performance? -
(ANSWER)Culture
How can facilities foster a positive culture of improvement? - (ANSWER)Open communication
and discussion
How can a facility foster a culture of improvement? - (ANSWER)Evolving / Everyone on board
,PGA 3.0 LEVEL 2 STUDY GUIDE COMPLETE SOLUTION!!
"Identify staffing needs" is one of the staff-management roles in running a golf operation. (T/F) -
(ANSWER)True
@#$%^&*()
Job descriptions should identify the skills necessary to accomplish the tasks associated with each
position. (T/F) - (ANSWER)True
High-performance profiling is a tool that can be used to communicate a uniform set of facility-
wide expectations for all employees. (T/F) - (ANSWER)True
Self-assessments are an appropriate means for facility staff to align their personal goals with
business goals. (T/F) - (ANSWER)True
New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is an
example of external staff training. (T/F) - (ANSWER)False
What should a manager consider when determining the number of employees needed to run an
operation? - (ANSWER)Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting management
and customer expectations? - (ANSWER)Create high performance profiles
What is the advantage of asking open-ended questions during the interview process? Lead to
unbiased answers - (ANSWER)
What is an example of external staff training? - (ANSWER)Employee going to the PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology. (T/F) - (ANSWER)False
What is the first step in acquiring a new technology-based system? - (ANSWER)Assess facility
needs
What are procedures? - (ANSWER)Step by step instructions on how to implement policies and
complete specific tasks
What are policies? - (ANSWER)Guidelines and rules laid down by management that outline the
course of action in various situations
, PGA 3.0 LEVEL 2 STUDY GUIDE COMPLETE SOLUTION!!
Why should employees be involved in creating and revising policies or procedures? -
(ANSWER)Encourages staff to buy in to the guidelines it sets out
What is a management tool for defining the structure of the golf operation? - @#$%^&*()
(ANSWER)Business planning - Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) - (ANSWER)True
What does the American Marketing Association refer to as a name, term, sign, symbol or design,
or combination of them intended to identify the goods and services of a seller? -
(ANSWER)Brand
What is an example of indirect competition to an 18-hole daily fee facility? - (ANSWER)Fitness
and tennis club
What is an example of an attraction program at a golf facility? - (ANSWER)Clinic showing new
golfers how to warm up
Social media is a method that professionals can use to communicate with potential and existing
customers. (T/F) - (ANSWER)True
Cost-benefit analysis is a way to assess a promotional strategy. (T/F) - (ANSWER)True
What is a reliable indicator of the effectiveness of a promotional program targeting retail sales? -
(ANSWER)Increase in sales compared to prior year
How can a facility determine the viability of a promotional program? - (ANSWER)Cost-benefit
analysis, interviewing customers, written surveys
How should surveys, focus groups, and sales analyses be used to keep a facility from wasting
money on ineffective promotions? - (ANSWER)Helps understand the target market
What would be the most reliable means of predicting the likelihood a proposed promotional plan
would be successful? - (ANSWER)Knowing the target market and being aligned with business
plan objectives
Managing play best practices are the same across facility types. (T/F) - (ANSWER)False
When are private facilities exempt from the accommodation requirements of the Americans with
Disabilities Act? - (ANSWER)When no public play is allowed
The vision, core values, and mission statement of a golf facility should be developed
concurrently with establishing a facility-wide business plan that includes concrete goals with
strategies for meeting them. (T/F) - (ANSWER)True
@#$%^&*()
What department is considered the core business unit of most facilities? - (ANSWER)Golf
Operations
Policies and procedures are port of which support element of the golf operation's organization? -
(ANSWER)Systems
What is the most accurate description of the relationship between the facility's business plan and
the golf operation? - (ANSWER)Golf Operation is very core and center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual - (ANSWER)
What combination of interaction strategies would be the first choice for promoting a positive
facility-wide culture? - (ANSWER)Involving and Supporting
From a functional perspective, a vendor is what kind of resource? - (ANSWER)Financial
What must exist for a facility to have a positive culture? - (ANSWER)Resources
What would a typical organizational chart of a golf operation show? - (ANSWER)Staff roles and
the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart? -
(ANSWER)Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size of facility, number of
services offered, type of facility, mission - (ANSWER)
Staff is considered a tangible facility resource? (T/F) - (ANSWER)True
What intangible resource is key to enabling and facilitating peak performance? -
(ANSWER)Culture
How can facilities foster a positive culture of improvement? - (ANSWER)Open communication
and discussion
How can a facility foster a culture of improvement? - (ANSWER)Evolving / Everyone on board
,PGA 3.0 LEVEL 2 STUDY GUIDE COMPLETE SOLUTION!!
"Identify staffing needs" is one of the staff-management roles in running a golf operation. (T/F) -
(ANSWER)True
@#$%^&*()
Job descriptions should identify the skills necessary to accomplish the tasks associated with each
position. (T/F) - (ANSWER)True
High-performance profiling is a tool that can be used to communicate a uniform set of facility-
wide expectations for all employees. (T/F) - (ANSWER)True
Self-assessments are an appropriate means for facility staff to align their personal goals with
business goals. (T/F) - (ANSWER)True
New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is an
example of external staff training. (T/F) - (ANSWER)False
What should a manager consider when determining the number of employees needed to run an
operation? - (ANSWER)Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting management
and customer expectations? - (ANSWER)Create high performance profiles
What is the advantage of asking open-ended questions during the interview process? Lead to
unbiased answers - (ANSWER)
What is an example of external staff training? - (ANSWER)Employee going to the PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology. (T/F) - (ANSWER)False
What is the first step in acquiring a new technology-based system? - (ANSWER)Assess facility
needs
What are procedures? - (ANSWER)Step by step instructions on how to implement policies and
complete specific tasks
What are policies? - (ANSWER)Guidelines and rules laid down by management that outline the
course of action in various situations
, PGA 3.0 LEVEL 2 STUDY GUIDE COMPLETE SOLUTION!!
Why should employees be involved in creating and revising policies or procedures? -
(ANSWER)Encourages staff to buy in to the guidelines it sets out
What is a management tool for defining the structure of the golf operation? - @#$%^&*()
(ANSWER)Business planning - Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) - (ANSWER)True
What does the American Marketing Association refer to as a name, term, sign, symbol or design,
or combination of them intended to identify the goods and services of a seller? -
(ANSWER)Brand
What is an example of indirect competition to an 18-hole daily fee facility? - (ANSWER)Fitness
and tennis club
What is an example of an attraction program at a golf facility? - (ANSWER)Clinic showing new
golfers how to warm up
Social media is a method that professionals can use to communicate with potential and existing
customers. (T/F) - (ANSWER)True
Cost-benefit analysis is a way to assess a promotional strategy. (T/F) - (ANSWER)True
What is a reliable indicator of the effectiveness of a promotional program targeting retail sales? -
(ANSWER)Increase in sales compared to prior year
How can a facility determine the viability of a promotional program? - (ANSWER)Cost-benefit
analysis, interviewing customers, written surveys
How should surveys, focus groups, and sales analyses be used to keep a facility from wasting
money on ineffective promotions? - (ANSWER)Helps understand the target market
What would be the most reliable means of predicting the likelihood a proposed promotional plan
would be successful? - (ANSWER)Knowing the target market and being aligned with business
plan objectives
Managing play best practices are the same across facility types. (T/F) - (ANSWER)False
When are private facilities exempt from the accommodation requirements of the Americans with
Disabilities Act? - (ANSWER)When no public play is allowed
