UNIT 11: ASSESSMENT OF SPA
PERFORMANCE AND CONFLICT
MANAGEMENT Cooperation
• Every team member knows exactly what is
Criteria for successful team performance expected of them because the goals are clear
and realistic.
A team refers to a group of people who work
together to achieve a common goal. The criteria • Team members are willing to work with each
for successful team performance are the other to pursue the goals of the team.
individual standards by which a team will be
• Collaborate with management to achieve
judged to determine whether the team has
team and business goals.
achieved the goals they have set for
themselves. • All members participate in decision-making.
Interpersonal attitudes and behavior Characteristics of successful team
performance
• Members have a positive attitude of support
and motivation towards each other. The most successful teams are not always the
teams with the best talent/most skills.
• Good/Healthy interpersonal attitudes will
Successful teams are often built around
ensure job satisfaction/increase productivity of
individuals whose collective contribution to the
the team.
goals of the team enables the team to be
• Team members work passionately together to successful.
achieve a common goal.
• Successful teams share a common goal as
• Team leader recognizes/gives credit to team members are part of the process of
members for positive contributions. setting goals for the group.
• There is a climate of respect, trust and
honesty.
Shared values/Mutual trust and support • Share a set of team values and implement
group decisions.
• Team members respect and trust each other • Successful teams have good intra-team
despite differences that may exist within the relationships.
team. • Teams value the contributions of
individual members and reach consensus
• The experience, knowledge and skills of other
on differences.
team members are recognized and respected.
• Team members enjoy open
• Performs team tasks with integrity and strives communication and handle conflict issues
for responsibility. Deadlines are met with the immediately.
necessary commitment to teamwork.
Stages of team development
Communication
Developing a team into a successful unit takes
• The roles of each team member are outlined time and energy. Individuals who join the team
in the procedures that the team must adhere to. have their preconceived ideas about achieving
team goals. The ideas of the individuals must be
• Good communication between team members brought together to develop a common goal. All
can result in quick decisions. teams go through different stages of team
• Quality feedback improves team morale. development before working together towards a
common goal.
• Honest discussions lead to effective solutions
to problems.
Formation
PERFORMANCE AND CONFLICT
MANAGEMENT Cooperation
• Every team member knows exactly what is
Criteria for successful team performance expected of them because the goals are clear
and realistic.
A team refers to a group of people who work
together to achieve a common goal. The criteria • Team members are willing to work with each
for successful team performance are the other to pursue the goals of the team.
individual standards by which a team will be
• Collaborate with management to achieve
judged to determine whether the team has
team and business goals.
achieved the goals they have set for
themselves. • All members participate in decision-making.
Interpersonal attitudes and behavior Characteristics of successful team
performance
• Members have a positive attitude of support
and motivation towards each other. The most successful teams are not always the
teams with the best talent/most skills.
• Good/Healthy interpersonal attitudes will
Successful teams are often built around
ensure job satisfaction/increase productivity of
individuals whose collective contribution to the
the team.
goals of the team enables the team to be
• Team members work passionately together to successful.
achieve a common goal.
• Successful teams share a common goal as
• Team leader recognizes/gives credit to team members are part of the process of
members for positive contributions. setting goals for the group.
• There is a climate of respect, trust and
honesty.
Shared values/Mutual trust and support • Share a set of team values and implement
group decisions.
• Team members respect and trust each other • Successful teams have good intra-team
despite differences that may exist within the relationships.
team. • Teams value the contributions of
individual members and reach consensus
• The experience, knowledge and skills of other
on differences.
team members are recognized and respected.
• Team members enjoy open
• Performs team tasks with integrity and strives communication and handle conflict issues
for responsibility. Deadlines are met with the immediately.
necessary commitment to teamwork.
Stages of team development
Communication
Developing a team into a successful unit takes
• The roles of each team member are outlined time and energy. Individuals who join the team
in the procedures that the team must adhere to. have their preconceived ideas about achieving
team goals. The ideas of the individuals must be
• Good communication between team members brought together to develop a common goal. All
can result in quick decisions. teams go through different stages of team
• Quality feedback improves team morale. development before working together towards a
common goal.
• Honest discussions lead to effective solutions
to problems.
Formation
