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Industry1 is trying to compete using a differentiation strategy by allowing customers to design
their own, unique mobile phone cases. Give what you know about production and operation,
what kind of facility should we design? Mass customization assembly job
At BakeRite Foods, Mickey pulls six samples each hour from their production line to examine
them for quality defects. He measures each sample against the product standard. If he finds any
deviations, he adjusts various pieces of equipment on the line until the variance disappears.
Mickey's job involves ________. statistical process control
Joy manages Highlands Inn. One thing her employees are evaluated on is their contribution to
continuous improvement. Every quarter , she sits down with each of them and discusses their
performance in this area. This is a ________ control. behavioral
As a vice president, Gene keeps an eye on the performance of his division in relation to its
competitors to ensure that it is on target for accomplishing its goals and, if not, taking corrective
action. This is known as ________ control strategic
James needs to review a financial statement for his organization in order to plan for the
upcoming year. He wants to get an idea of the organization's current financial worth.
Specifically, James needs to know how much inventory was on hand and how much equipment
the organization owned. In order to obtain the correct information, which financial statement
should James review? balance sheet
,Which balanced scorecard area includes the measurement of productivity and technology
development? internal analysis
___________________ is the most immediate indicator of a impending financial problem for a
company if it is not addressed. negative cash flow
Which of the following is not a common characteristic of successful control systems?
Subjective
Flexible
Realistic
strategic and results-oriented
encouragement of self-control subjective
LEAN manufacturing is ______________. focuses on the conservation of valuable
resources
Which of the following may be done as corrective action in the control process?
Establish standards.
Compare performance to standards.
Correct Evaluate performance and take action.
Renew standards.
Align processes with goals. Evaluate performance and take action.
, ________ control is an approach to organizational control that attempts to help plans succeed
before problems occur. Feedforward
Alana, the children's department manager at Shoe Mart, has eight employees in her department,
and all of them report directly to her. The eight employees who report directly to Alana are her
________. span of control
Important decisions made only by the top management team is centralized authority
In an organization, division of labor is ________. the arrangement of having discrete parts
of a task done by different people
Patricia, the manager of Prime Health Club, was telling her new trainer that "I have many
decisions to make in a day, and as the club manager, during the course of a week, I have to give
orders to most of the 35 employees. Then there is my budget and the club resources, which I
oversee." Patricia's right to make decisions, give orders, and utilize resources is known as
________. authority
The structure of Shoe Mart consists of people with similar specialties put together in formal
groups, such as the marketing, accounting, and human resource departments. This is an example
of a ________. functional structure