SPHR Full Practice Test Exam
Review QUESTIONS AND ALL CORRECT ANSWERS
100% SOLVED AND GUARANTEED SUCCESS!!
In some foreign countries, bribery and kickbacks are widely viewed as a culturally
accepted way of facilitating business agreements. Which of the following should
control a U.S. company's decision about whether to engage in bribery as a foreign
business practice?
• a) the laws of the foreign country involved
• b) the United Nations Charter
• c) U.S. law
• d) all of the above - answer--The correct answer is C. Bribery of foreign nationals
is explicitly illegal under the U.S. Foreign Corrupt Practices Act of 1977. Bribery
most likely also violates the laws of the country involved, but this would not be a
controlling factor in a country where bribery is an accepted business practice.
And, though the General Assembly adopted the United Nations Convention
against Corruption in 2003, the UN Charter itself makes no mention of bribery,
kickbacks, or corruption.
Computer hacking is a direct threat to which of the following?
• a) human assets
• b) financial assets
• c) information assets
• d) communication assets - answer--The correct answer is C. Computer hacking is
a prominent threat to information assets.
,Luisa, a Manager at Delcom Mobile, has 12 direct reports. What is her span of
control?
• a) 6
• b) 12
• c) 24
• d) it depends - answer--The correct answer is B. A manager's span of control is
defined as the number of workers who report to her.
Jenna is a Sales Representative and receives her healthcare through her employer,
which has a contract with JRB, a health insurance company. It is a group health
plan that allows Jenna to go to any physician in her network without a referral, but
if she goes outside her network she must pay a higher rate. Which of the following
types of healthcare plan does Jenna most likely have?
• a) fee for service
• b) point of service
• c) preferred provider organization
• d) health maintenance organization - answer--The correct answer is C. Preferred
provider organizations are contractual arrangements between healthcare
providers and an employer or health insurance company, which allow subscribed
members wide latitude to visit any physicians within the organization's network of
providers. Out-of-network care is available, but at a higher price.
In which case did the Supreme Court rule that the employer must provide back
pay for employees who suffered monetary loss due to racial discrimination?
• a) Albemarle Paper Co. v. Moody (1975)
• b) McDonnell Douglas Corp. v. Green (1973)
,• c) Griggs v. Duke Power (1971)
• d) Automobile Workers v. Johnson Controls (1977) - answer--The correct answer
is A. Albemarle Paper Co. v. Moody established the principle that criteria for
employment tests must be tied directly to job requirements, and must not be
based solely on supervisor rankings. It also ruled that employers must provide
back pay for employees who suffered monetary loss due to racial discrimination.
Gerry's Jeans compensates its sales employees through a combination of a base
salary plus three percent of the employee's sales for the year. Which type of
payment system does Gerry's Jeans utilize?
• a) merit pay
• b) commission
• c) profit sharing
• d) group incentive pay - answer--The correct answer is B. Gerry's Jeans pays its
employees through a commission system.
What is the primary advantage of using global virtual teams?
• a) By using team members from lower-wage countries, global virtual teams can
lower costs.
• b) By drawing on a larger pool of workers, global virtual teams can leverage
higher-level skills and competencies.
• c) By drawing on a larger pool of workers, global virtual teams can increase
diversity.
• d) By operating in a virtual environment, global virtual teams can reduce
overhead by eliminating the need for office facilities and business travel. - answer-
-The correct answer is B. The primary advantage of using a global virtual team is
that it can draw upon a wide range of members with higher-level skills and
, competencies. Diversity, by itself, is not a central business goal. And any cost
savings that might result from the use of global virtual teams is an ancillary
benefit, not a primary advantage.
Tim is a Sales Manager; he begins his weekly team meeting by announcing that
the sales rep who secures the most letters of agreement by the end of winter will
get three extra paid vacation days. While the younger team members look excited,
the older team members look at each other and shrug. Which theory best
describes this reaction to Tim's plan?
• a) McGregor's X or Y Theory
• b) Vroom's Expectancy Theory
• c) Maslow's Hierarchy of Needs
• d) Herzberg's Two Factor Theory - answer--The correct answer is B. According to
Vroom, after assessing a situation to determine whether an employee is capable
of handling it, they will then determine whether the anticipated reward justifies
taking on the task. While some of the younger members of the team may find
more vacation time very appealing, older team members may not find the
anticipated reward worth the hustle.
You have been tasked with conducting a culture audit of your organization, as the
first step in a campaign to change the overall organizational culture. What is the
best way to gather information for this project?
• a) employee survey
• b) conference with top management
• c) in-person interviews with employees
• d) focus groups with customers - answer--The correct answer is C. A culture
audit focuses on the attitudes, beliefs, and customs of the organization's
employees; as such, it does not take into account the views of customers. The
Review QUESTIONS AND ALL CORRECT ANSWERS
100% SOLVED AND GUARANTEED SUCCESS!!
In some foreign countries, bribery and kickbacks are widely viewed as a culturally
accepted way of facilitating business agreements. Which of the following should
control a U.S. company's decision about whether to engage in bribery as a foreign
business practice?
• a) the laws of the foreign country involved
• b) the United Nations Charter
• c) U.S. law
• d) all of the above - answer--The correct answer is C. Bribery of foreign nationals
is explicitly illegal under the U.S. Foreign Corrupt Practices Act of 1977. Bribery
most likely also violates the laws of the country involved, but this would not be a
controlling factor in a country where bribery is an accepted business practice.
And, though the General Assembly adopted the United Nations Convention
against Corruption in 2003, the UN Charter itself makes no mention of bribery,
kickbacks, or corruption.
Computer hacking is a direct threat to which of the following?
• a) human assets
• b) financial assets
• c) information assets
• d) communication assets - answer--The correct answer is C. Computer hacking is
a prominent threat to information assets.
,Luisa, a Manager at Delcom Mobile, has 12 direct reports. What is her span of
control?
• a) 6
• b) 12
• c) 24
• d) it depends - answer--The correct answer is B. A manager's span of control is
defined as the number of workers who report to her.
Jenna is a Sales Representative and receives her healthcare through her employer,
which has a contract with JRB, a health insurance company. It is a group health
plan that allows Jenna to go to any physician in her network without a referral, but
if she goes outside her network she must pay a higher rate. Which of the following
types of healthcare plan does Jenna most likely have?
• a) fee for service
• b) point of service
• c) preferred provider organization
• d) health maintenance organization - answer--The correct answer is C. Preferred
provider organizations are contractual arrangements between healthcare
providers and an employer or health insurance company, which allow subscribed
members wide latitude to visit any physicians within the organization's network of
providers. Out-of-network care is available, but at a higher price.
In which case did the Supreme Court rule that the employer must provide back
pay for employees who suffered monetary loss due to racial discrimination?
• a) Albemarle Paper Co. v. Moody (1975)
• b) McDonnell Douglas Corp. v. Green (1973)
,• c) Griggs v. Duke Power (1971)
• d) Automobile Workers v. Johnson Controls (1977) - answer--The correct answer
is A. Albemarle Paper Co. v. Moody established the principle that criteria for
employment tests must be tied directly to job requirements, and must not be
based solely on supervisor rankings. It also ruled that employers must provide
back pay for employees who suffered monetary loss due to racial discrimination.
Gerry's Jeans compensates its sales employees through a combination of a base
salary plus three percent of the employee's sales for the year. Which type of
payment system does Gerry's Jeans utilize?
• a) merit pay
• b) commission
• c) profit sharing
• d) group incentive pay - answer--The correct answer is B. Gerry's Jeans pays its
employees through a commission system.
What is the primary advantage of using global virtual teams?
• a) By using team members from lower-wage countries, global virtual teams can
lower costs.
• b) By drawing on a larger pool of workers, global virtual teams can leverage
higher-level skills and competencies.
• c) By drawing on a larger pool of workers, global virtual teams can increase
diversity.
• d) By operating in a virtual environment, global virtual teams can reduce
overhead by eliminating the need for office facilities and business travel. - answer-
-The correct answer is B. The primary advantage of using a global virtual team is
that it can draw upon a wide range of members with higher-level skills and
, competencies. Diversity, by itself, is not a central business goal. And any cost
savings that might result from the use of global virtual teams is an ancillary
benefit, not a primary advantage.
Tim is a Sales Manager; he begins his weekly team meeting by announcing that
the sales rep who secures the most letters of agreement by the end of winter will
get three extra paid vacation days. While the younger team members look excited,
the older team members look at each other and shrug. Which theory best
describes this reaction to Tim's plan?
• a) McGregor's X or Y Theory
• b) Vroom's Expectancy Theory
• c) Maslow's Hierarchy of Needs
• d) Herzberg's Two Factor Theory - answer--The correct answer is B. According to
Vroom, after assessing a situation to determine whether an employee is capable
of handling it, they will then determine whether the anticipated reward justifies
taking on the task. While some of the younger members of the team may find
more vacation time very appealing, older team members may not find the
anticipated reward worth the hustle.
You have been tasked with conducting a culture audit of your organization, as the
first step in a campaign to change the overall organizational culture. What is the
best way to gather information for this project?
• a) employee survey
• b) conference with top management
• c) in-person interviews with employees
• d) focus groups with customers - answer--The correct answer is C. A culture
audit focuses on the attitudes, beliefs, and customs of the organization's
employees; as such, it does not take into account the views of customers. The
