CSA Practice Exam UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Which utility should you use to orchestrate and automate business processes across services
with non-technical users?
- CI Class Manager
- Flow Designer
- Flow Manager
- Flow Automation - CORRECT ANSWER Flow Designer
As a System Administrator you need to define the users who shouldn't be allowed to write
articles to the knowledge base record. What should you use?
- Cannot Contribute
- Cannot Read
- Cannot Write
- Cannot Update - CORRECT ANSWER Cannot Contribute
What are the steps for applying an update set to an instance? Select All that Apply
- Preview
- Review
- Retrieve
- Commit - CORRECT ANSWER Retrieve
Preview
Commit
How can you edit field values in a list without opening the form?
,- List Editor
- Form Editor
- Pencil Editor
- HTML Editor - CORRECT ANSWER List Editor
A parent class that is not an extension of another table?
- Core table
- Parent table
- Task table
- Base table - CORRECT ANSWER Base table
What interface should you use if you want to look for internal documentation, like
troubleshooting scripts and FAQs?
- PowerPoint
- SharePoint
- Wikipedia
- Knowledge - CORRECT ANSWER Knowledge
What best defines an Import Set Table?
- Update existing target table records when transforming import data
- Record that defines where to get the data to import
- Staging location for records imported
- The conversion of data from an import set table to another table - CORRECT
ANSWER Staging location for records imported
, You need to appropriately map CMDB tables to your ServiceNow application data. Which
ServiceNow resource framework should you use?
- Localization Framework
- Dictionary attributes
- Common Service Data Model
- Time configuration - CORRECT ANSWER Common Service Data Model
How can you identify a Choice field?
- Select box
- String
- Dropdown
- Reference - CORRECT ANSWER Dropdown
Which platform capability allows ServiceNow to understand user statements?
- Now Intelligence
- Machine Learning (ML)
- Natural Language Understanding (NLU)
- Predictive Intelligence - CORRECT ANSWER Natural Language Understanding
(NLU)
As a ServiceNow administrator you found that field names on the import set match the name
of the fields on the target table. What import utility should you use?
- Automatic Mapping
- Service Mapping
- Manual Mapping
- Value Stream Mapping (VSM - CORRECT ANSWER Automatic Mapping
Which of the following is NOT a Visual Task Board (VTB)?
QUESTIONS AND CORRECT ANSWERS
Which utility should you use to orchestrate and automate business processes across services
with non-technical users?
- CI Class Manager
- Flow Designer
- Flow Manager
- Flow Automation - CORRECT ANSWER Flow Designer
As a System Administrator you need to define the users who shouldn't be allowed to write
articles to the knowledge base record. What should you use?
- Cannot Contribute
- Cannot Read
- Cannot Write
- Cannot Update - CORRECT ANSWER Cannot Contribute
What are the steps for applying an update set to an instance? Select All that Apply
- Preview
- Review
- Retrieve
- Commit - CORRECT ANSWER Retrieve
Preview
Commit
How can you edit field values in a list without opening the form?
,- List Editor
- Form Editor
- Pencil Editor
- HTML Editor - CORRECT ANSWER List Editor
A parent class that is not an extension of another table?
- Core table
- Parent table
- Task table
- Base table - CORRECT ANSWER Base table
What interface should you use if you want to look for internal documentation, like
troubleshooting scripts and FAQs?
- PowerPoint
- SharePoint
- Wikipedia
- Knowledge - CORRECT ANSWER Knowledge
What best defines an Import Set Table?
- Update existing target table records when transforming import data
- Record that defines where to get the data to import
- Staging location for records imported
- The conversion of data from an import set table to another table - CORRECT
ANSWER Staging location for records imported
, You need to appropriately map CMDB tables to your ServiceNow application data. Which
ServiceNow resource framework should you use?
- Localization Framework
- Dictionary attributes
- Common Service Data Model
- Time configuration - CORRECT ANSWER Common Service Data Model
How can you identify a Choice field?
- Select box
- String
- Dropdown
- Reference - CORRECT ANSWER Dropdown
Which platform capability allows ServiceNow to understand user statements?
- Now Intelligence
- Machine Learning (ML)
- Natural Language Understanding (NLU)
- Predictive Intelligence - CORRECT ANSWER Natural Language Understanding
(NLU)
As a ServiceNow administrator you found that field names on the import set match the name
of the fields on the target table. What import utility should you use?
- Automatic Mapping
- Service Mapping
- Manual Mapping
- Value Stream Mapping (VSM - CORRECT ANSWER Automatic Mapping
Which of the following is NOT a Visual Task Board (VTB)?
