CC ONBOARDING POST TEST REVIEW / DISCUSSION
Questions and Answers Already Graded
Providing excellent customer service is one of the VA Core values. In the VA, who are our
customers? (Select all that apply)
Ans: -Veterans
- Family members
- Employees /contractors
- Students/trainees
A Veteran can be eligible for community care based on all of the following criteria EXCEPT:
Ans: -Best Medical Interest of the Veteran
-Care or Services are non-compliant with VA's standards for quality
- Care or Services not provided within designated access standards
- Required care or services are not offered
-Grandfathered eligibility from Veterans Choice Program
- Veteran does not want to receive care in VA
-Lack of full-service medical facility
All of the following statements regarding the Patient Indicated Date (PID) are true, EXCEPT:
© Get it right 2025 Getaway - Stuvia US All rights reserved
, Ans: o The PID can be located in the CPRS consult field "Clinically Indicated Date"
o The PID should indicate the soonest appropriate date, not the latest appropriate date.
o The PID should be updated based on clinic availability
o The PID is the date an appointment is deemed clinically appropriate by a VA provider.
A Veteran has been referred to see a VA specialty care provider; however, a VA appointment
cannot be scheduled within the wait time standard for Community Care. The Veteran chooses to
receive care outside of VA through Community Care. The scheduler should:
Ans: o Place the patient on the Recall Reminder List
o Scheduler will make the patient a VA appointment and annotate "Community Care needed" in the
comment section of the VA appointment
o Refer the patient to Community Care by forwarding the initial consult to Community Care
o Place the patient on the New Enrollee Appointment Request (NEAR) List
Veteran enrollment submissions are finalized by the:
© Get it right 2025 Getaway - Stuvia US All rights reserved
Questions and Answers Already Graded
Providing excellent customer service is one of the VA Core values. In the VA, who are our
customers? (Select all that apply)
Ans: -Veterans
- Family members
- Employees /contractors
- Students/trainees
A Veteran can be eligible for community care based on all of the following criteria EXCEPT:
Ans: -Best Medical Interest of the Veteran
-Care or Services are non-compliant with VA's standards for quality
- Care or Services not provided within designated access standards
- Required care or services are not offered
-Grandfathered eligibility from Veterans Choice Program
- Veteran does not want to receive care in VA
-Lack of full-service medical facility
All of the following statements regarding the Patient Indicated Date (PID) are true, EXCEPT:
© Get it right 2025 Getaway - Stuvia US All rights reserved
, Ans: o The PID can be located in the CPRS consult field "Clinically Indicated Date"
o The PID should indicate the soonest appropriate date, not the latest appropriate date.
o The PID should be updated based on clinic availability
o The PID is the date an appointment is deemed clinically appropriate by a VA provider.
A Veteran has been referred to see a VA specialty care provider; however, a VA appointment
cannot be scheduled within the wait time standard for Community Care. The Veteran chooses to
receive care outside of VA through Community Care. The scheduler should:
Ans: o Place the patient on the Recall Reminder List
o Scheduler will make the patient a VA appointment and annotate "Community Care needed" in the
comment section of the VA appointment
o Refer the patient to Community Care by forwarding the initial consult to Community Care
o Place the patient on the New Enrollee Appointment Request (NEAR) List
Veteran enrollment submissions are finalized by the:
© Get it right 2025 Getaway - Stuvia US All rights reserved
