STATE FARM AUTO EXTERNAL CLAIM RESOURCE CERTIFICATION EXAM
You're preparing an estimate on a customer's vehicle that requires refinishing of the hood and
right front fender only. The hood is the first panel listed on the estimate. According to most
Collision Estimating Guides, would refinish overlap be applicable on the hood? Choose the most
correct statement.
@#$%^&
Select the single best answer:
*()_
A. Overlap would not be applicable on the hood refinish time as it's the first major panel. A
refinish overlap deduction would be applicable to the fender refinish time as it's an adjacent
major panel.
B. A refinish overlap deduction would be applicable to the hood refinish time as it's the first
major panel. A refinish overlap deduction would also be applicable to the fender refinish time as
it's an adjacent major panel.
C. Overlap would not be applicable to the hood refinish time or to the fender refinish time as
they are not defined as major panel. - (ANSWER)B.)A refinish overlap deduction would be
applicable to the hood refinish time as it's the first major panel. A refinish overlap deduction
would also be applicable to the fender refinish time as it's an adjacent major pane
When estimating vehicle damage, if its determined a repair operation is necessary, you should
include a separate line item allowance on your estimate.
T or F - (ANSWER)True
State Farm customers can have their vehicles repaired at the repair facility of their choice.
T or F - (ANSWER)True
According to State Farm Guidelines, would betterment potentially apply when refinishing a
complete vehicle?
Yes or No - (ANSWER)Yes
The prices State Farm pays for most repair operations is determined from:
A.)Printed or Electronic price guide
B.)Repair facility survey results
C.)Judgement Time
D.)All of the above
E.)Only A and C - (ANSWER)All of the above
, STATE FARM AUTO EXTERNAL CLAIM RESOURCE CERTIFICATION EXAM
According to current State Farm guidelines, its ACCEPTABLE to specify aftermarket/non- oem
Sheet metal ( Hoods, Fenders, Deck lids) on State Farm estimates
@#$%^&
T or F - (ANSWER)False
*()_
According to current State Farm guidelines, its ACCEPTABLE to specify aftermarket/ non- oem
mechanical parts (radiators, exhaust, suspension components) on State Farm estimates.
T or F - (ANSWER)True
According to current State Farm guidelines, its ACCEPTABLE to specify recycled sheet metal
(hoods, fenders, deck lids) on State Farm estimates.
T or F - (ANSWER)True
An insured's 2 year old dodge caravan with 14,000 miles involved in a flood loss resulting in
damage to the transmission. The transmission is replaced with a recycled part. The original
factory warranty is 6 years/ 60,000 miles. What is State Farms promise of customer satisfaction
on the recycled transmission?
A.)As long as you own your vehicle
B.)One year
C.)The length of time the OEM would have warranted its new replacement transmission or the
remainder of the automobile manufacture's warranty- Whichever is longer
D.)At least one year or for the duration of the existing manufacturer's warranty
E.)Limited lifetime warranty - (ANSWER)The length of time the OEM would have warranted its
new replacement transmission or the remainder of the automobile manufacture's warranty-
Whichever is longer
What is State Farms promise of customer satisfaction on recycled sheet metal?
A.)For as long as your own your vehicle
B.)One year
C.)For at least as long as the OEM would have warranted its new replacement part.
D.)For at least one year or the duration of the existing manufactures warranty.
E.)Limited lifetime warranty - (ANSWER)For as long as your own your vehicle
Which 3 procedures must be followed each time a State Farm estimate is written using
aftermarket/non-oem parts?
You're preparing an estimate on a customer's vehicle that requires refinishing of the hood and
right front fender only. The hood is the first panel listed on the estimate. According to most
Collision Estimating Guides, would refinish overlap be applicable on the hood? Choose the most
correct statement.
@#$%^&
Select the single best answer:
*()_
A. Overlap would not be applicable on the hood refinish time as it's the first major panel. A
refinish overlap deduction would be applicable to the fender refinish time as it's an adjacent
major panel.
B. A refinish overlap deduction would be applicable to the hood refinish time as it's the first
major panel. A refinish overlap deduction would also be applicable to the fender refinish time as
it's an adjacent major panel.
C. Overlap would not be applicable to the hood refinish time or to the fender refinish time as
they are not defined as major panel. - (ANSWER)B.)A refinish overlap deduction would be
applicable to the hood refinish time as it's the first major panel. A refinish overlap deduction
would also be applicable to the fender refinish time as it's an adjacent major pane
When estimating vehicle damage, if its determined a repair operation is necessary, you should
include a separate line item allowance on your estimate.
T or F - (ANSWER)True
State Farm customers can have their vehicles repaired at the repair facility of their choice.
T or F - (ANSWER)True
According to State Farm Guidelines, would betterment potentially apply when refinishing a
complete vehicle?
Yes or No - (ANSWER)Yes
The prices State Farm pays for most repair operations is determined from:
A.)Printed or Electronic price guide
B.)Repair facility survey results
C.)Judgement Time
D.)All of the above
E.)Only A and C - (ANSWER)All of the above
, STATE FARM AUTO EXTERNAL CLAIM RESOURCE CERTIFICATION EXAM
According to current State Farm guidelines, its ACCEPTABLE to specify aftermarket/non- oem
Sheet metal ( Hoods, Fenders, Deck lids) on State Farm estimates
@#$%^&
T or F - (ANSWER)False
*()_
According to current State Farm guidelines, its ACCEPTABLE to specify aftermarket/ non- oem
mechanical parts (radiators, exhaust, suspension components) on State Farm estimates.
T or F - (ANSWER)True
According to current State Farm guidelines, its ACCEPTABLE to specify recycled sheet metal
(hoods, fenders, deck lids) on State Farm estimates.
T or F - (ANSWER)True
An insured's 2 year old dodge caravan with 14,000 miles involved in a flood loss resulting in
damage to the transmission. The transmission is replaced with a recycled part. The original
factory warranty is 6 years/ 60,000 miles. What is State Farms promise of customer satisfaction
on the recycled transmission?
A.)As long as you own your vehicle
B.)One year
C.)The length of time the OEM would have warranted its new replacement transmission or the
remainder of the automobile manufacture's warranty- Whichever is longer
D.)At least one year or for the duration of the existing manufacturer's warranty
E.)Limited lifetime warranty - (ANSWER)The length of time the OEM would have warranted its
new replacement transmission or the remainder of the automobile manufacture's warranty-
Whichever is longer
What is State Farms promise of customer satisfaction on recycled sheet metal?
A.)For as long as your own your vehicle
B.)One year
C.)For at least as long as the OEM would have warranted its new replacement part.
D.)For at least one year or the duration of the existing manufactures warranty.
E.)Limited lifetime warranty - (ANSWER)For as long as your own your vehicle
Which 3 procedures must be followed each time a State Farm estimate is written using
aftermarket/non-oem parts?
