Proserve Exam 2026 Questions and
Answers
Management Positions Required to Take ProServe Training - Answer -Liquor sales
and service:
Owners involved in the day-to-day operation of the business, their managers and
supervisors.
Security:
Security managers and supervisors that work for the business or have a contract to
provide security for the business.
Employee Positions Required to Take ProServe Training - Answer -Liquor sales:
Liquor store clerks, delivery staff, liquor agency employees, drink ticket sellers
Liquor service:
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,Bartenders, servers, greeters, hosts
Security:
Security staff
Private clubs, special events and community fundraisers have the same legal
responsibilities as businesses that sell or serve liquor for profit. - Answer -For this
reason, many insurance companies require that people selling or serving liquor
have valid ProServe training at any time liquor is sold or served on their property.
GLC strongly recommends that all holders of Class C and special event licences -
Answer -take ProServe Liquor Staff Training so that the workers understand how
to sell and serve liquor responsibly. Volunteers who sell or serve liquor or work as
security at a Commercial Public Resale Special Event must have valid ProServe
training as of the first date of the special event.
Who needs this certification - Answer -Full- and part-time workers in Class A, B,
D, E, F and Duty Free licensed premises or at a Commercial Public Resale Special
Event:
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
,Licensed premises owners that are responsible for directly managing a licensed
premises
Managers, supervisors and retailers
Bartenders, servers, greeters and hosts
Drink ticket sellers
Security staff (directly employed or contracted by the licensee)
Owners and managers of a company contracted to provide security
Full- and part-time liquor agents:
Persons registered with the AGLC as a liquor agency and their employees whose
duties include the sampling of liquor products
oServe helps you understand how to sell and serve liquor responsibly in situations
where liquor is sold and/or served. This includes selling closed liquor to a person at
a liquor store or selling and serving open liquor or mixed drinks to a person who
will drink it where it was bought (in a bar, restaurant, stadium, casino). - Answer -It
also includes other jobs connected with liquor service (for example, a delivery
service, security, liquor sampling, selling liquor tickets).
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
, ProServe helps sellers and servers of liquor to understand what duty of care is, and
how to prevent foreseeable harm to customers and patrons. The program also helps
staff and volunteers understand some of Alberta's liquor laws and what AGLC's
policies are. - Answer -These rules are in place to help protect people who work in
the liquor industry, their customers, patrons and property from liquor-related
harms. This program does not include information on all liquor laws or policies.
Here are tips about learning the information in the ProServe program: - Answer -
The portions of policy that are related to social responsibility are discussed in this
course. The full policy, laws and regulations that apply to licensees and their
employees are available at AGLC's website at aglc.ca.
Whether you work in a liquor store or in a place where liquor is sold and served,
the general concepts in this program will be useful for you to do your job
responsibly.
If an idea doesn't seem useful right away, don't ignore it. Instead, ask yourself,
"How can I use this information to help me where I work?"
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
Answers
Management Positions Required to Take ProServe Training - Answer -Liquor sales
and service:
Owners involved in the day-to-day operation of the business, their managers and
supervisors.
Security:
Security managers and supervisors that work for the business or have a contract to
provide security for the business.
Employee Positions Required to Take ProServe Training - Answer -Liquor sales:
Liquor store clerks, delivery staff, liquor agency employees, drink ticket sellers
Liquor service:
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,Bartenders, servers, greeters, hosts
Security:
Security staff
Private clubs, special events and community fundraisers have the same legal
responsibilities as businesses that sell or serve liquor for profit. - Answer -For this
reason, many insurance companies require that people selling or serving liquor
have valid ProServe training at any time liquor is sold or served on their property.
GLC strongly recommends that all holders of Class C and special event licences -
Answer -take ProServe Liquor Staff Training so that the workers understand how
to sell and serve liquor responsibly. Volunteers who sell or serve liquor or work as
security at a Commercial Public Resale Special Event must have valid ProServe
training as of the first date of the special event.
Who needs this certification - Answer -Full- and part-time workers in Class A, B,
D, E, F and Duty Free licensed premises or at a Commercial Public Resale Special
Event:
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
,Licensed premises owners that are responsible for directly managing a licensed
premises
Managers, supervisors and retailers
Bartenders, servers, greeters and hosts
Drink ticket sellers
Security staff (directly employed or contracted by the licensee)
Owners and managers of a company contracted to provide security
Full- and part-time liquor agents:
Persons registered with the AGLC as a liquor agency and their employees whose
duties include the sampling of liquor products
oServe helps you understand how to sell and serve liquor responsibly in situations
where liquor is sold and/or served. This includes selling closed liquor to a person at
a liquor store or selling and serving open liquor or mixed drinks to a person who
will drink it where it was bought (in a bar, restaurant, stadium, casino). - Answer -It
also includes other jobs connected with liquor service (for example, a delivery
service, security, liquor sampling, selling liquor tickets).
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
, ProServe helps sellers and servers of liquor to understand what duty of care is, and
how to prevent foreseeable harm to customers and patrons. The program also helps
staff and volunteers understand some of Alberta's liquor laws and what AGLC's
policies are. - Answer -These rules are in place to help protect people who work in
the liquor industry, their customers, patrons and property from liquor-related
harms. This program does not include information on all liquor laws or policies.
Here are tips about learning the information in the ProServe program: - Answer -
The portions of policy that are related to social responsibility are discussed in this
course. The full policy, laws and regulations that apply to licensees and their
employees are available at AGLC's website at aglc.ca.
Whether you work in a liquor store or in a place where liquor is sold and served,
the general concepts in this program will be useful for you to do your job
responsibly.
If an idea doesn't seem useful right away, don't ignore it. Instead, ask yourself,
"How can I use this information to help me where I work?"
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
