Nurs 2320 Exam 3 Questions With Complete Solutions
absenteeism Correct Answers uncooperative or unproductive
employees, clinical incompetence, employees with emotional
problems, and employees with substance use issues
accommodating Correct Answers people neglect their own
needs, goals, and concerns while trying to satisfy those of others
American Nurses Association Nurses' Bill of Rights Correct
Answers designed to delineate the corollary to statements of
responsibilities.
anchor the changes in the culture Correct Answers Recognize
when the change is working, report on the difference it is
making, and honor the people who helped make it happen.
appropriate uses for collaboration Correct Answers 1. when
seeking creative, integrative solutions in which both sides' goals
and needs are important, thus developing group commitment
and a consensual decision
2. when learning and growing through cooperative problem
solving, resulting in greater understanding and empathy
3. when identifying, sharing, and merging vastly different
viewpoints
4. when being honest about and working through difficult
emotional issues that interfere with morale, productivity, and
growth
,appropriate uses of accommodation Correct Answers 1. when
other people's ideas and solutions appear to be better, or when
you have made a mistake
2. when the issue is far more important to the other person or
people than it is to you
3. when you see that accommodating now "builds up some
important credits" for later issues
4. when you are outmatched and/or losing anyway; when
continued competition would only damage the relationships and
productivity of the group and jeopardize accomplishing major
purposes
5. when preserving harmonious relationships and avoiding
defensiveness and hostility are very important
6. when letting others learn from their mistakes and/or increased
responsibility is possible without severe damage
appropriate uses of competing Correct Answers 1. when quick,
decisive action is necessary
2. when important, unpopular action needs to be taken or when
trade-offs may result in long-range, continued conflict
3. when individual or group is right about issues that are vital to
group welfare
4. when others have taken advantage of an individual's or
group's noncompetitive behavior and now are mobilized to
compete about an important topic
appropriate uses of compromise Correct Answers 1. when two
powerful sides are committed strongly to perceived mutually
exclusive goals
2. when temporary solutions to complex issues need to be
implemented
, 3. when conflicting goals are "moderately important" and not
worth a major confrontation
4. when time pressures people to expedite a workable solution
5. when collaborating and competing fail
avoiding Correct Answers withdrawing, very unassertive and
uncooperative
barriers Correct Answers forces that are against the change
build on the change Correct Answers Change is ongoing, so
create a culture where continuous improvement is the norm.
bullying Correct Answers repeated, unwanted, harmful actions
intended to humiliate, offend, and cause distress in the recipient
Bullying behaviors
covert Correct Answers being sabotaged
having information or resources withheld that affects
performance
moving the "goal post" in a person's work without informing
them
giving confusing or inaccurate information
Bullying behaviors
overt Correct Answers aggressive behaviors such as shouting
or threatening harm
being accused of making errors made by someone else
nonverbal intimidation
absenteeism Correct Answers uncooperative or unproductive
employees, clinical incompetence, employees with emotional
problems, and employees with substance use issues
accommodating Correct Answers people neglect their own
needs, goals, and concerns while trying to satisfy those of others
American Nurses Association Nurses' Bill of Rights Correct
Answers designed to delineate the corollary to statements of
responsibilities.
anchor the changes in the culture Correct Answers Recognize
when the change is working, report on the difference it is
making, and honor the people who helped make it happen.
appropriate uses for collaboration Correct Answers 1. when
seeking creative, integrative solutions in which both sides' goals
and needs are important, thus developing group commitment
and a consensual decision
2. when learning and growing through cooperative problem
solving, resulting in greater understanding and empathy
3. when identifying, sharing, and merging vastly different
viewpoints
4. when being honest about and working through difficult
emotional issues that interfere with morale, productivity, and
growth
,appropriate uses of accommodation Correct Answers 1. when
other people's ideas and solutions appear to be better, or when
you have made a mistake
2. when the issue is far more important to the other person or
people than it is to you
3. when you see that accommodating now "builds up some
important credits" for later issues
4. when you are outmatched and/or losing anyway; when
continued competition would only damage the relationships and
productivity of the group and jeopardize accomplishing major
purposes
5. when preserving harmonious relationships and avoiding
defensiveness and hostility are very important
6. when letting others learn from their mistakes and/or increased
responsibility is possible without severe damage
appropriate uses of competing Correct Answers 1. when quick,
decisive action is necessary
2. when important, unpopular action needs to be taken or when
trade-offs may result in long-range, continued conflict
3. when individual or group is right about issues that are vital to
group welfare
4. when others have taken advantage of an individual's or
group's noncompetitive behavior and now are mobilized to
compete about an important topic
appropriate uses of compromise Correct Answers 1. when two
powerful sides are committed strongly to perceived mutually
exclusive goals
2. when temporary solutions to complex issues need to be
implemented
, 3. when conflicting goals are "moderately important" and not
worth a major confrontation
4. when time pressures people to expedite a workable solution
5. when collaborating and competing fail
avoiding Correct Answers withdrawing, very unassertive and
uncooperative
barriers Correct Answers forces that are against the change
build on the change Correct Answers Change is ongoing, so
create a culture where continuous improvement is the norm.
bullying Correct Answers repeated, unwanted, harmful actions
intended to humiliate, offend, and cause distress in the recipient
Bullying behaviors
covert Correct Answers being sabotaged
having information or resources withheld that affects
performance
moving the "goal post" in a person's work without informing
them
giving confusing or inaccurate information
Bullying behaviors
overt Correct Answers aggressive behaviors such as shouting
or threatening harm
being accused of making errors made by someone else
nonverbal intimidation
