AIN3701
ASSIGNMENT 3 2025
UNIQUE NO. 651535
DUE DATE: 8 AUGUST 2025
,QUESTION 1(a): Fishbone (Ishikawa) Diagram
Scenario Summary:
You attended a strategy meeting with FitNation Gym’s management team. During the meeting, it
was revealed that membership numbers are down by 12% this quarter. Each manager shared
concerns contributing to this issue.
You're required to create a Fishbone Diagram (also called an Ishikawa diagram or cause-and-
effect diagram) that:
Identifies at least four root cause categories
Lists at least two contributing factors under each category based on the discussion
Step-by-Step: Building the Fishbone Diagram
� Suggested Root Cause Categories:
1. Marketing
2. Facilities & Maintenance
3. Operations & Staffing
4. Group Fitness Experience
� Contributing Factors (from the meeting):
Category Contributing Factors
- Social media engagement is down
Marketing
- Campaigns on TikTok and Instagram underperformed
- Complaints about locker areas and showers
Facilities & Maintenance
- Maintenance delays and key access problems
- Childcare staff resignation not addressed
Operations & Staffing
- Parents canceling memberships
- Instructors missing classes
Group Fitness Experience
- Schedule changes without notice frustrate members
, How to Present in Your Word Document
Open a new Word document, name it:
YourStudentNumber_Surname.docx
(e.g., 12345678_Khumalo.docx )
Now, label this as:
Alternatively, if you’re not confident drawing it in Word:
You may create it in Excel, take a screenshot, and insert it into the Word document.
Summary for Submission
Open Word document named YourStudentNumber_Surname.docx
Add heading: Question 1 (a)
Include a clean, labeled Fishbone Diagram with 4 categories and at least 2 causes per
category.
QUESTION 2(a): Identify Performance Obligations
Task:
"In line with IFRS 15, identify all distinct performance obligations embedded in the 24-month
contract."
� What is a performance obligation?
Under IFRS 15, a performance obligation is a promise in a contract to transfer a good or
service to a customer.
🎯 Performance Obligations in FitNation's 24-Month Contract:
1. Access to Gym Facilities and Services (Primary Service)
ASSIGNMENT 3 2025
UNIQUE NO. 651535
DUE DATE: 8 AUGUST 2025
,QUESTION 1(a): Fishbone (Ishikawa) Diagram
Scenario Summary:
You attended a strategy meeting with FitNation Gym’s management team. During the meeting, it
was revealed that membership numbers are down by 12% this quarter. Each manager shared
concerns contributing to this issue.
You're required to create a Fishbone Diagram (also called an Ishikawa diagram or cause-and-
effect diagram) that:
Identifies at least four root cause categories
Lists at least two contributing factors under each category based on the discussion
Step-by-Step: Building the Fishbone Diagram
� Suggested Root Cause Categories:
1. Marketing
2. Facilities & Maintenance
3. Operations & Staffing
4. Group Fitness Experience
� Contributing Factors (from the meeting):
Category Contributing Factors
- Social media engagement is down
Marketing
- Campaigns on TikTok and Instagram underperformed
- Complaints about locker areas and showers
Facilities & Maintenance
- Maintenance delays and key access problems
- Childcare staff resignation not addressed
Operations & Staffing
- Parents canceling memberships
- Instructors missing classes
Group Fitness Experience
- Schedule changes without notice frustrate members
, How to Present in Your Word Document
Open a new Word document, name it:
YourStudentNumber_Surname.docx
(e.g., 12345678_Khumalo.docx )
Now, label this as:
Alternatively, if you’re not confident drawing it in Word:
You may create it in Excel, take a screenshot, and insert it into the Word document.
Summary for Submission
Open Word document named YourStudentNumber_Surname.docx
Add heading: Question 1 (a)
Include a clean, labeled Fishbone Diagram with 4 categories and at least 2 causes per
category.
QUESTION 2(a): Identify Performance Obligations
Task:
"In line with IFRS 15, identify all distinct performance obligations embedded in the 24-month
contract."
� What is a performance obligation?
Under IFRS 15, a performance obligation is a promise in a contract to transfer a good or
service to a customer.
🎯 Performance Obligations in FitNation's 24-Month Contract:
1. Access to Gym Facilities and Services (Primary Service)
