Uniqlo F2 Exam prep - Daniel- ACTUAL
EXAM 2025/2026 EXPERT VERIFIED
QUESTIONS WITH DETAILED ANSWERS|
GUARANTEED PASS
Corporate Statement
Changing clothes. Changing conventional wisdom. Change the world.
The FAST RETAILING Group Mission
To create truly great clothing with new and unique value, and to enable people all over
the world to experience the joy, happiness, and satisfaction of wearing such great
clothes.
To enrich people's lives through our unique corporate activities, and to seek to grow and
develop our company in unity with society.
Our Values
Approaching issues from the customers perspective
Embracing innovation and challenge
Respecting and supporting individuals to foster both corporate and personal growth
Committing to ethical standards and correctness
Our Principles (Inspired by The FAST RETAILING Group Mission and Our Values,
we will:
Do everything possible for our customers
Pursue excellence and aim for the highest possible level of achievement
Achieve strong results though the promotion of diversity and teamwork
Move speedily and decisively in everything we do
Conduct business in a very real way based on the current marketplace, products and
facts
Act as global citizens with ethics and integrity
Management Principles 1
Respond to customer needs, and create new customers.
Management Principles 2
Contribute to society, make it better, set it in motion by acting on good ideas.
Management Principles 3
Maintain your autonomy, and never let any other company take control.
Management Principles 4
Look reality straight in the eye, adapt to the times, and actively evolve.
Management Principles 5
Let employees act on their own initiative and realize their own mistakes; create a
flexible organization that puts a priority on teamwork and respect for each individual.
Management Principles 6
Engage the best talent around the world, establish a unique corporate identity, develop
products and business style that will stand as #1 in the eyes of young consumers, and
become global in the truest sense of the word.
Management Principles 7
, Remember that the products and stores are the essence of your business; never forget
that these are the only two points where the company comes into direct contact with its
customers.
Management Principles 8
Do what is best for the company as a whole; make sure all employees work as a group,
and all the divisions function as one.
Management Principles 9
Focus on speed, eagerness to succeed, dramatic improvement, and getting things
done.
Management Principles 10
Be fair and impartial; give praise where is due, and censor those who deserve to be
censored; reward employees only on the basis of their merits.
Management Principles 11
Improve management capabilities, eliminate all waste, and aim for high efficiency and
productivity-all the while remaining conscious of the bottom line.
Our Three Promises
1. We promise to keep the sales floor clean and tidy
2. We promise not to let advertised products sell out
3. We promise to accept returns and exchanges within 30 days
The Help-Yourself Method
involves creating a sales floor in which customers can move about freely, as they
please, enjoying the shopping experience, while also having access to helpful
explanations from friendly staff whenever they feel the need
In order to guarantee complete customer satisfaction (3 areas)
Stores, products, Personnel
CS stands for
Customer Satisfaction
The formula for expectations and Service
Service < Expectations - Dissatisfaction
Service = Expectations = Indifference
Service > Expectations = Satisfaction
Service >> Expectations = Delight
Hospitality is about
Providing Sincere Services, serving customers like they are special guests that you are
inviting to your own home
Sales floor rules
Do not use rough language
Do not call each other by nicknames when on the sales floor
No chatting between staff members
Be careful of your language if you talk to your family or a personal friend on the sales
floor
No personal calls at work
Always maintain a proper posture and do not lean on the fixture or the register counter
Never walk in front of customers
Do not fold your arms
Do not discriminate against customers
EXAM 2025/2026 EXPERT VERIFIED
QUESTIONS WITH DETAILED ANSWERS|
GUARANTEED PASS
Corporate Statement
Changing clothes. Changing conventional wisdom. Change the world.
The FAST RETAILING Group Mission
To create truly great clothing with new and unique value, and to enable people all over
the world to experience the joy, happiness, and satisfaction of wearing such great
clothes.
To enrich people's lives through our unique corporate activities, and to seek to grow and
develop our company in unity with society.
Our Values
Approaching issues from the customers perspective
Embracing innovation and challenge
Respecting and supporting individuals to foster both corporate and personal growth
Committing to ethical standards and correctness
Our Principles (Inspired by The FAST RETAILING Group Mission and Our Values,
we will:
Do everything possible for our customers
Pursue excellence and aim for the highest possible level of achievement
Achieve strong results though the promotion of diversity and teamwork
Move speedily and decisively in everything we do
Conduct business in a very real way based on the current marketplace, products and
facts
Act as global citizens with ethics and integrity
Management Principles 1
Respond to customer needs, and create new customers.
Management Principles 2
Contribute to society, make it better, set it in motion by acting on good ideas.
Management Principles 3
Maintain your autonomy, and never let any other company take control.
Management Principles 4
Look reality straight in the eye, adapt to the times, and actively evolve.
Management Principles 5
Let employees act on their own initiative and realize their own mistakes; create a
flexible organization that puts a priority on teamwork and respect for each individual.
Management Principles 6
Engage the best talent around the world, establish a unique corporate identity, develop
products and business style that will stand as #1 in the eyes of young consumers, and
become global in the truest sense of the word.
Management Principles 7
, Remember that the products and stores are the essence of your business; never forget
that these are the only two points where the company comes into direct contact with its
customers.
Management Principles 8
Do what is best for the company as a whole; make sure all employees work as a group,
and all the divisions function as one.
Management Principles 9
Focus on speed, eagerness to succeed, dramatic improvement, and getting things
done.
Management Principles 10
Be fair and impartial; give praise where is due, and censor those who deserve to be
censored; reward employees only on the basis of their merits.
Management Principles 11
Improve management capabilities, eliminate all waste, and aim for high efficiency and
productivity-all the while remaining conscious of the bottom line.
Our Three Promises
1. We promise to keep the sales floor clean and tidy
2. We promise not to let advertised products sell out
3. We promise to accept returns and exchanges within 30 days
The Help-Yourself Method
involves creating a sales floor in which customers can move about freely, as they
please, enjoying the shopping experience, while also having access to helpful
explanations from friendly staff whenever they feel the need
In order to guarantee complete customer satisfaction (3 areas)
Stores, products, Personnel
CS stands for
Customer Satisfaction
The formula for expectations and Service
Service < Expectations - Dissatisfaction
Service = Expectations = Indifference
Service > Expectations = Satisfaction
Service >> Expectations = Delight
Hospitality is about
Providing Sincere Services, serving customers like they are special guests that you are
inviting to your own home
Sales floor rules
Do not use rough language
Do not call each other by nicknames when on the sales floor
No chatting between staff members
Be careful of your language if you talk to your family or a personal friend on the sales
floor
No personal calls at work
Always maintain a proper posture and do not lean on the fixture or the register counter
Never walk in front of customers
Do not fold your arms
Do not discriminate against customers
