NEON ULTRA 2
ONFON
Lipa Mos Mos
Safaricom in partnership with ONFON Mobile is now offering the NEON Ultra 2 on Lipa Mos Mos:-
PROPOSITION: GET A NEON ULTRA 2 VIA ONFON
1. Affordable down payment of Kes. 2,000
2. Easy Daily installments of Kes. 50
KEY FEATURES:
• Term loan: 365 Days
• SIM-Locked: Dual SIM locked to Safaricom
• Device Lock: Device locked when customer defaults in their daily payments
• Free 5.5 GB: 1GB upon activation and 150 MB daily for 30 days
• Device comes with Insurance which typically covers:
• Accidental damage (e.g., screen damage, liquid damage)
• Theft
• Credit life
HOW TO SIGN UP:
To access this service, the customer dials the ONFON USSD *797#
*ONFON restrictions and T&C apply
CUSTOMER JOURNEY:
*797#
Customer dials Onfon Customer receives SMS Upon Full KYC
USSD *797#, opts in, to go to Safaricom check Agent Confirms
selects the device Retail/Dealer or Open Market customer eligibility via
they qualify for. shop to collect Device Onfon portal
Agent validates
Once approved, Agent sets up
MSISDN,IMEI, KYC &
Agent enters customer’s and activate device
submits via Onfon portal
sim to new device for the customer
for approval
, ONFON FAQs
1. Who is eligible?
a. It is available to all customers who meet ONFON credit scoring requirements Dial *797# to
check your eligibility SMS cost Kes. 1
2. Which devices do I qualify for?
a. Dial *797# and select from the available device options
3. Where can I collect the phone?
a. Dial *797# and select your preferred pickup location.
b. You will need to present your original ID card and the down payment for the phone
of your choice
4. How do I make down payment?
a. The agent will push an MPESA payment request to your current phone.
b. Enter your MPESA PIN to complete payment.
5. How do I make the repayments?
a. Payments are made weekly or daily via the ONFON Mobile Application
6. How do I check my loan balance?
a. You can check your loan balance on the ONFON Mobile application
7. Why is my phone locked?
a. Daily/weekly payment has not been made through the ONFON Mobile application
8. What will happen if I fail to pay the installments?
a. The device will be LOCKED, and customer will not be able to use
9. The device is locked, but I do not have any outstanding loan balance?
a. If payment is NOT overdue, contact ONFON Customer Care on 0703 012 447
10. How many devices can I buy at a go?
a. You can only buy one phone at a time
11. Once I make the full payment can I request another device?
a. Yes, you can purchase another device if you qualify.
ONFON
Lipa Mos Mos
Safaricom in partnership with ONFON Mobile is now offering the NEON Ultra 2 on Lipa Mos Mos:-
PROPOSITION: GET A NEON ULTRA 2 VIA ONFON
1. Affordable down payment of Kes. 2,000
2. Easy Daily installments of Kes. 50
KEY FEATURES:
• Term loan: 365 Days
• SIM-Locked: Dual SIM locked to Safaricom
• Device Lock: Device locked when customer defaults in their daily payments
• Free 5.5 GB: 1GB upon activation and 150 MB daily for 30 days
• Device comes with Insurance which typically covers:
• Accidental damage (e.g., screen damage, liquid damage)
• Theft
• Credit life
HOW TO SIGN UP:
To access this service, the customer dials the ONFON USSD *797#
*ONFON restrictions and T&C apply
CUSTOMER JOURNEY:
*797#
Customer dials Onfon Customer receives SMS Upon Full KYC
USSD *797#, opts in, to go to Safaricom check Agent Confirms
selects the device Retail/Dealer or Open Market customer eligibility via
they qualify for. shop to collect Device Onfon portal
Agent validates
Once approved, Agent sets up
MSISDN,IMEI, KYC &
Agent enters customer’s and activate device
submits via Onfon portal
sim to new device for the customer
for approval
, ONFON FAQs
1. Who is eligible?
a. It is available to all customers who meet ONFON credit scoring requirements Dial *797# to
check your eligibility SMS cost Kes. 1
2. Which devices do I qualify for?
a. Dial *797# and select from the available device options
3. Where can I collect the phone?
a. Dial *797# and select your preferred pickup location.
b. You will need to present your original ID card and the down payment for the phone
of your choice
4. How do I make down payment?
a. The agent will push an MPESA payment request to your current phone.
b. Enter your MPESA PIN to complete payment.
5. How do I make the repayments?
a. Payments are made weekly or daily via the ONFON Mobile Application
6. How do I check my loan balance?
a. You can check your loan balance on the ONFON Mobile application
7. Why is my phone locked?
a. Daily/weekly payment has not been made through the ONFON Mobile application
8. What will happen if I fail to pay the installments?
a. The device will be LOCKED, and customer will not be able to use
9. The device is locked, but I do not have any outstanding loan balance?
a. If payment is NOT overdue, contact ONFON Customer Care on 0703 012 447
10. How many devices can I buy at a go?
a. You can only buy one phone at a time
11. Once I make the full payment can I request another device?
a. Yes, you can purchase another device if you qualify.
