CMST 2061 MIDTERM EXAM QUESTIONS AND ANSWERS
Presentation communication - CORRECT ANSWER✅✅Both common and informal.
What should you know about your audience? - CORRECT ANSWER✅✅Know who you're talking to, what
they know, what their needs are, what motivates them.
What should you first do when preparing for a presentation? - CORRECT ANSWER✅✅Analyze your
audience
In which pattern should someone convey a series of 5 stages over 5 months? - CORRECT
ANSWER✅✅Chronological
Process of Socialization - CORRECT ANSWER✅✅- Anticipatory socialization - Before you are in your job
you gather information on that job and what it might be
- Encounter - You enter the job and find out what it's like
- Metamorphosis - When we understand the company and feel like we belong
- Exit stage - When the job ends
Interviews - CORRECT ANSWER✅✅- Opening - establish a good 1st impression (on both slides),
orientation that gives idea of what's involved, motivation.
- Body - Questioning and responding can be very direct or indirect, direct more preferred, easy to follow;
tunnel, funnel, inverted funnel, hourglass
- Closing - Sum up what's happened, thank interviewee, follow up
Loaded or leading questions - CORRECT ANSWER✅✅Don't have an answer, but are emotional or bother
people.
Fischer - stages of group development - CORRECT ANSWER✅✅Orientation, conflict, emergence, and
reinforcement
, Reflective Thinking - CORRECT ANSWER✅✅Introduce the problem, define and analyze the problem,
establish criteria, generate solutions, and evaluate solutions
What does an agenda need to have? - CORRECT ANSWER✅✅A start, end, and location
Types of groupthink - CORRECT ANSWER✅✅The illusion of invulnerability, shared stereotypes,
rationalization, illusion of group morality, self-censorship, illusion of unanimity, direct pressure, mind
guarding
Solutions to groupthink - CORRECT ANSWER✅✅Encourage independent and critical thinking, examine
ideas carefully regardless of status, consider outside experts, assign a devil's advocate, use smaller
teams
Transactional Model of Communication - CORRECT ANSWER✅✅Messages are sent/received
simultaneously. Interference and context determine how messages are sent/received.
Unconscious incompetency - CORRECT ANSWER✅✅we don't know that we can't do something
Conscious incompetency - CORRECT ANSWER✅✅we realize we can't do it
Conscious competence - CORRECT ANSWER✅✅we learn how to do it
Unconscious competence - CORRECT ANSWER✅✅we can do it w/o thinking about it
What does brainstorming require? - CORRECT ANSWER✅✅Encouragement for all members of the
group to participate.
linear model of communication - CORRECT ANSWER✅✅illustrates the most basic components of the
human communication process
sender - CORRECT ANSWER✅✅the source of a message
Presentation communication - CORRECT ANSWER✅✅Both common and informal.
What should you know about your audience? - CORRECT ANSWER✅✅Know who you're talking to, what
they know, what their needs are, what motivates them.
What should you first do when preparing for a presentation? - CORRECT ANSWER✅✅Analyze your
audience
In which pattern should someone convey a series of 5 stages over 5 months? - CORRECT
ANSWER✅✅Chronological
Process of Socialization - CORRECT ANSWER✅✅- Anticipatory socialization - Before you are in your job
you gather information on that job and what it might be
- Encounter - You enter the job and find out what it's like
- Metamorphosis - When we understand the company and feel like we belong
- Exit stage - When the job ends
Interviews - CORRECT ANSWER✅✅- Opening - establish a good 1st impression (on both slides),
orientation that gives idea of what's involved, motivation.
- Body - Questioning and responding can be very direct or indirect, direct more preferred, easy to follow;
tunnel, funnel, inverted funnel, hourglass
- Closing - Sum up what's happened, thank interviewee, follow up
Loaded or leading questions - CORRECT ANSWER✅✅Don't have an answer, but are emotional or bother
people.
Fischer - stages of group development - CORRECT ANSWER✅✅Orientation, conflict, emergence, and
reinforcement
, Reflective Thinking - CORRECT ANSWER✅✅Introduce the problem, define and analyze the problem,
establish criteria, generate solutions, and evaluate solutions
What does an agenda need to have? - CORRECT ANSWER✅✅A start, end, and location
Types of groupthink - CORRECT ANSWER✅✅The illusion of invulnerability, shared stereotypes,
rationalization, illusion of group morality, self-censorship, illusion of unanimity, direct pressure, mind
guarding
Solutions to groupthink - CORRECT ANSWER✅✅Encourage independent and critical thinking, examine
ideas carefully regardless of status, consider outside experts, assign a devil's advocate, use smaller
teams
Transactional Model of Communication - CORRECT ANSWER✅✅Messages are sent/received
simultaneously. Interference and context determine how messages are sent/received.
Unconscious incompetency - CORRECT ANSWER✅✅we don't know that we can't do something
Conscious incompetency - CORRECT ANSWER✅✅we realize we can't do it
Conscious competence - CORRECT ANSWER✅✅we learn how to do it
Unconscious competence - CORRECT ANSWER✅✅we can do it w/o thinking about it
What does brainstorming require? - CORRECT ANSWER✅✅Encouragement for all members of the
group to participate.
linear model of communication - CORRECT ANSWER✅✅illustrates the most basic components of the
human communication process
sender - CORRECT ANSWER✅✅the source of a message
