SOLUTION MANUAL Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete

Operations and Supply Chain Management
bg bg bg bg




SOLUTION MANUAL
Operations and Supply Chain Management, 17th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete




1-1

, Operations and Supply Chain Management
bg bg bg bg




• TABLE OF CONTENTSbg bg




Chapterbg1:bgIntroduction

Chapterbg2:bgStrategy

Chapterbg3:bgDesignbgofbgProductsbgandbgServices

Chapterbg4:bgProjects

Chapterbg5:bgStrategicbgCapacitybgManagement

Chapterbg6:bgLearningbgCurves

Chapterbg7:bgManufacturingbgProcesses

Chapterbg8:bgFacilitybgLayout

Chapterbg9:bgServicebgProcesses

Chapterbg10:bgWaitingbgLinebgAnalysisbgandbgSimulation

Chapterbg11:bgProcessbgDesignbgandbgAnalysis

Chapterbg12:bgQualitybgManagement

Chapterbg13:bgStatisticalbgQualitybgControl

Chapterbg14:bgLeanbgSupplybgChains

Chapterbg15:bgLogisticsbgandbgDistributionbgManagement

Chapterbg16:bgGlobalbgSourcingbgandbgProcurement

Chapterbg17:bgThebgInternetbgofbgThingsbgandbgERP

Chapterbg18:bgForecasting

Chapterbg19:bgSalesbgandbgOperationsbgPlanning

Chapterbg20:bgInventorybgManagement

Chapterbg21:bgMaterialbgRequirementsbgPlanning

Chapterbg22:bgWorkcenterbgScheduling
1-2

, Operations and Supply Chain Management
bg bg bg bg




CHAPTER 1 bg




OPERATIONS AND SUPPLY CHAIN MANAGEMENT
bg bg bg bg




DiscussionbgQuestions
1. UsingbgExhibitbg1.3bgasbgabgmodel,bgdescribebgthebgsource-make-deliver-
returnbgrelationshipsbginbgthebgfollowingbgsystems:

a. Anbgairline
Source:b g Aircraftbgmanufacturer,bgin-flightbgfood,bgrepairbgparts,bgcomputerbgsystems
Make:bgAircraftbgandbgflightbgcrewbgscheduling,bggroundbgservicesbgprovidedbgatbgairports
,bgaircraftbgmaintenancebgandbgrepair
Deliver:bgOutboundbgandbgarrivingbgpassengerbgservice,bgbaggagebghandli
ngbgReturn:bgResolvebganybgpost-
servicebgissuesbgsuchbgasbglostbgorbgdamagedbgluggage

b. Anbgautomobilebgmanufacturer
Source:b g Suppliersbgofbgcomponentsbgandbgrawbgmaterials
Make:bgManufacturingbgofbgvehiclesbgandbgcomponentsbgorbgsubassembliesbgtobgbebgsoldb
gasbgsparebgparts

Deliver:bgDeliverybgtobgandbgsalesbgfrombgdealerships,bgdeliverybgofbgsparebgpartsbgtobgtheb
gwholesalebgsystem

Return:b g Warrantybgandbgrecallbgrepairs,bgtrade-ins

c. Abghospital
Source:bgMedicalbgsupplies,bgcleaningbgservices,bgdisposalbgservices,bgfoodbgservices,bgqual
ifiedbgpersonnel
Make:b g Inpatientbgrooms,bgoutpatientbgclinics,bgemergencybgroom,bgoperatingbgrooms
Deliver:bgSchedulingbgpatients,bgprovidingbgtreatment,bgambulancebgservice,bgfamilybgcou
nselingbgReturn:bgBillingbgerrors,bgfollowbgupbgvisits

d. Anbginsurancebgcompany
Source:b g Suppliesbgneededbgforbgthebgoffice,bgunderwriters,bglegalbgauthoritybgtobgoperate




1-3

, Operations and Supply Chain Management
bg bg bg bg




Make:bgEstablishbgpolicybgguidelinesbgandbgpricing,bgfieldbgagent/representativebgandbgfa
cilitybgnetwork,bgdevelopbgInternetbgservicebgcapabilities,bgestablishbgpreferredbgvehiclebgr
epairbgservicebgnetwork
Deliver:bgMeetbgwithbgandbgadvisebgclients,bgwritebgpolicies,bgprocessbgandbgp
aybgclaimsbgReturn:b g refundbgofbgoverpayments


2. Definebgthebgservicebgpackagebgofbgyourbgcollegebgorbguniversity.bgWhatbgisbgitsbgstrongestbgelement
?bgWhatbgisbgitsbgweakestbgone?

Thebgcategoriesbgwithbgexamplesbgare:
Supportingbgfacilitybg-
bglocation,bgbuildings,bglabs,bgparkingbgFacilitatingbggoodsbg–

bgclassbgschedules,bgcomputers,bgbooks,bgchalk

Explicitbgservicesbg–
bgclassesbgwithbgqualifiedbginstructors,bgplacementbgofficesbgImplicitbgser

vicesbg–bgstatusbgandbgreputationbg(e.g.,bgIvybgLeaguebgschools)

AtbgIndianabgUniversitybgandbgthebgUniversitybgofbgSouthernbgCalifornia,bgamongbgtheirbgstrong
estbgelementsbgarebgtheirbgbusinessbgschoolsbgandbgtheirbgOperationsbgManagementbgprograms
bg(ofbgcourse).bgBothbgalsobghavebgverybgdedicatedbgalumnibgnetworks.bgAbgweakbgelementbgofbgIn

dianabgUniversitybgisbgitsbgweakbgfootballbgprogram;bgforbgUSC,bgweakbgelementsbgarebgon-
campusbgparkingbgandbghousing.

3. Whatbgservicebgindustrybghasbgimpressedbgyoubgthebgmostbgwithbgitsbginnovativeness?

Ourbgvotebggoesbgtobgcruisebglinesbgwhichbghavebgintroducedbgsuchbgonboardbginnovationsbgasbg
wavebgmachinesbgforbgbellybgboardingbgandbgrockbgclimbingbgwalls,bgasbgwellbgasbgallbgsortsbgofbg
otherbgamenitiesbgtobgkeepbgcruisersbginvolved.b g Thebgindustrybgisbgdoingbgrecordbgbusinessbgasbg
well.

SomebgofbgthebgstandoutbgcompaniesbginbglessbginnovativebgindustriesbgarebgBankbgofbgAmericabg(
hasbgabgformalizedbgresearchbgprogrambgtobgtrybgoutbgnewbgcustomerbgservices/amenitiesbgsuchbg
asbgvideobgscreensbginbgnextbgtobgtellerbglines),bgIntuitbg(e.g.,bgputtingbgQuickenbgmoneybgmanagem
entbgsoftwarebgonline),bgIkea,bgJetBluebgAirlines,bgandbgProgressivebgInsurancebg(discussedbglaterbgi
nbgthebgbook).

4. Whatbgisbgproduct-servicebgbundlingbgandbgwhatbgarebgthebgbenefitsbgtobgcustomers?

Product-servicebgbundlingbgisbgaddingbgValue-
addedbgservicesbgtobgabgfirm’sbgproductbgofferingsbgtobgcreatebgmorebgvaluebgforbgthebgcustomer.bg
Thisbgprovidesbgbenefitsbginbgtwobgareas.bgFirst,bgthisbgdifferentiatesbgthebgorganizationbgfrombgthe
bgcompetition.bgSecondly,bgthesebgservicesbgtiebgcustomersbgtobgthebgorganizationbginbgabgpositivebg

way.bgAlternatively,bgbundlingbgcanbgalsobginvolvebgaddingbgproductsbgtobgabgservice,bgforbgexam
ple,bgaddingbgthebgsalebgofbgconveniencebgitemsbgandbgsnacksbgatbgabghotel.

5. Whatbgisbgthebgdifferencebgbetweenbgabgservicebgandbgabggood?

Abgservicebgisbganbgintangiblebgprocessbg(youbgcan’tbgholdbgitbginbgyourbghands),bgwhilebgabggoodbgi
sbgthebgphysicalbgoutputbgofbgabgprocess.
1-4